Hi,

I spoke with a very nice lady in customer relations for H-E-B. She said they are not allowed to issue a formal coupon policy, but that they do have one that is for internal use only. She read the basic rules to me and they are as follows... (they're pretty much the same rules Staviles listed below):

• H-E-B accepts manufacturer coupons, but you are not allowed to combine a manufacturer coupon with an H-E-B coupon, you can only use one or the other. You are not allowed to "stack" coupons.
• H-E-B does not double or triple coupons.
• H-E-B does accept internet printable coupons as long as it has "manufacture coupon" on it, the manufacturer's information listed on it, and as long as the coupon scans. They will NOT manually enter an internet coupon.
• H-E-B does not accept expired coupons.

Please be aware that their "policy" is just a guideline and the individual store's management can make the final decision on their store's policy regarding coupons.

Hi, OldTinGrl, hope you don't mind me posting this, but you can move it or delete it later when you get the official answer from corp, but wanted to share the following:

I had called corporate a while back to get the coupon policy for my sister who just started couponing (she lives in South Texas). Here is what I was told:

HEB accepts manufacturer coupon, but you cannot combine a manufacturer coupon with an HEB coupon, it is either/or. The man I spoke with said, you should use the higher value coupon (duh). He also called it "stacking" for trying to use a manufacturer coupon and HEB coupon together.
HEB will not double or triple.
HEB will accept an internet printable coupon as long as it states "manufacture coupon" on it and has the manufacturer's info listed on the coupon itself.

I hope this helps you, if you don't get a response from them via e-mail, I would say call, that is what I did from the # on their website and that was the info that I was given.

Thanks Staviles. I received an email from them today, and they are wanting me to call them. So, tomorrow I will call and see what I can find out. Thanks for your help.

Hi all,

I am new to "A Full Cup" and loving it!

This is part of the reply I received the other day from Suzanne in Customer Relations. So, look at those store coupons and if it should have an S instead of an M on it, you can stack it with a Manufacturer's coupon.

Thank you for sharing your concerns about redeeming two coupons on one
item. Sometimes we can take two coupons on one product, but only if one
of the coupons is a "store coupon" designated by an S on the lower
corner. Store Coupons can be scanned during the order, allowing for a
Manufacturer's Coupon to be scanned at the end of the order. Most of
the coupons offered in our stores are Manufacturer's Coupons designated
by an "M" in the lower corner. We can only accept one Manufacturer's
Coupon per item. If a coupon states redemption is restricted to one
coupon per purchase, then we cannot accept an additional coupon on the
item. Additionally, we can not accept multiple coupons that will result
in a negative charge to the Customer. If there are no restrictions on
either coupon, you can use two coupons on one item. I apologize for the
confusion over the coupon redemption.

Linda from South Texas

Thank you so much for sharing that information with us. I guess they neglected to share that with me when I spoke to them.

Thanks for getting clarification!! Great job!!

my heb says they wont take internet coupons. and wont even try to use them!

I'm sorry to hear that. It must be a YMMV type issue. While this policy is avaliable for general reference purposes all General Managers have the right to accept/refuse IP coupons, or any coupon for that matter.

The good news is there are still good deals to be found with manufacturer coupons.