I lined up 4 orders, $5 instant did not come off on the first, I asked the clerk to get customer service (there was no one in line behind me)
Customer Service got the manager, manager (not my regular manager) says due to coupons I can not get the $5 instant ( I wasn't going negative or anything, I my register total was $6.06)

So I called corporate, first operator BARELY spoke English and said it was up to the store to offer the deals. I asked for a supervisor. The supervisor read all the fine print and said that I should have been able to use the coupons and get the $5 instant, and that someone would be contacting me within 24 hours.

So here I sit

A pile of coupons

AND NOTHING
Not even Kool Aid

Ah, that stinks! Hope you are able to go back and get what you need and NOT get a hassle.

When I was pregnant with my first, I also walked out of Acme empty handed, but not for the same reasons as you. I literally forgot my groceries! Got all the way home before I remembered.

I'm sorry that happened!! I should have left empty-handed last night, but I was too busy planning for vacation to deal with it. I did two separate transactions-BOTH should have gotten 5.00 instant off for the Kraft deal. Neither receipt showed 5.00 off, though. The cahsier told me to go to customer service, but I just didn't have the patience. Good for you for staying strong through it!! I hope you win!

Bridget
mom to 4 kids, 1 dog, and 2 guinea pigs

I just heard back from the ACME manager

What they want to do is have me do the orders, they know it won't take off the $5, but they will go through Electronic Marketing (which I think is somehow associated with catalina) to get me $5 gift cards for each order, but I have to wait for the gift cards to come to the store, which will take about a week.

I know in their mind it is all the same, but for me it is money out of pocket now, and have to wait for the gift cards to come in, which I hate.

I am thinking I am going to do it - but only for the deals that are really awesome there right now - like the b1g1 hot dogs.

Update

I've got Kool Aid now! :koolaid:

Here is how my numbers look, I did 7 orders

Spent 36.81 Out of Pocket

I gained 24 in Catalinas

I am owed 20 in Store Gift cards

So I am techinically ahead 7.19

receipt savings shows $256.32


Overview of my 'haul' for today

Over 80 packets of kool aid
4 Salad dressing
6 bags marshmallows (all that was left)
18 cans of Planters Nuts
4 Bags Ritz / Wheat Thin Crisps
8 boxes Crystal Light (the to go kind)
3 Cans Crystal Light
2 boxes Jello
4 Cracker Barrel Cheese
2 packs bacon
8 packs hot dogs


Still a litle ticked with this deal of waiting to get the gift cards, but pleased overall

Wow! That's great!! You stood your ground and got what you wanted and deserved. Good for you!!

Bridget
mom to 4 kids, 1 dog, 2 guinea pigs