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  post #26  
Old 08-14-2008, 03:40 PM
onlymadaresane onlymadaresane is online now

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I think this ends up being a YMMV deal. I don't think that WAGS has a coupon policy they want the rest of us to know about. I think they like to keep us guessing---and coming back to the store to try. I used an ESQ and Sunday paper Q last week with no issues. I think they just need to fix their darn computer if they don't want us to use it.

And the ESQ being manu Qs is BS in my opinion.
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  post #27  
Old 08-14-2008, 03:52 PM
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Here is the copy of the policy I was sent today from the store manager. It states that you can use both an IVC & mfg. coupon on the same item. Maybe they are going to change the IVC to mfg coupons ( I really hope not), I'm waiting to see if I get a different response directly from corp.


Coupon FAQ's
Use the information below to ensure that your store is following the appropriate policy when accepting both Walgreens and manufacturer coupons.

Can a customer use both a Manufacturer's coupon and Walgreens coupon for the same item in a purchase?

One Walgreen and one manufacturer coupon can be used for the same item, unless either coupon prohibits such use.
Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a manufacturer's coupon can be used towards the purchase of any one item. "One coupon per purchase" means one coupon must be tendered for each PIECE sold.

What happens if the Manufacturer coupon's value is more than the retail value?
Walgreens does not provide cash back if a coupon is presented for more than the purchase value of the item (e.g., the customer is using the coupon to purchase a clearance item).
If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes to be paid on that item,
the coupon value shall be the retail value plus taxes if the state does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?
All valid coupons must be presented to the cashier at the time of sale only!

If there is no quantity limit on a Walgreens coupon can a manager impose his/her own limit?
Yes, managers have the right to limit the quantities of all advertised items.

Does Walgreens price match or accept coupons from other retailers?
Walgreens does not price match with other retailer.
Walgreens does not accept coupons from other retailers or coupons for products not carried in our stores.
Walgreens does not accept expired coupons.

A customer purchased an item using a manufacturer's coupon and wants to return it. At what price do we return the item?
If an item purchased with a manufacturer's coupon is returned, the customer will get the retail price of the item. If the customer purchased an item with a Walgreens coupon, the customer receives the price paid.
Example 1: If the retail price for an item is $1.49 and the manufacturers coupon was 25¢ off, the refund amount would be $1.49 plus tax.

Example 2: If the retail price for an item is $1.49 and the Walgreens coupon was 25¢ off, the refund amount would be $1.24 plus tax.

Stores are not required to keep Roto ad coupons. What about Instant Value Coupons?
For Instant Value Coupons, stores receive credit from the manufacturer ONLY if the coupon is scanned. Once an IVC coupon has been scanned and the transaction is finished, you can discard the coupon.
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  post #28  
Old 08-14-2008, 03:56 PM
luvadeal luvadeal is offline

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Quote:
Originally Posted by onlymadaresane View Post
I think this ends up being a YMMV deal. I don't think that WAGS has a coupon policy they want the rest of us to know about. I think they like to keep us guessing---and coming back to the store to try. I used an ESQ and Sunday paper Q last week with no issues. I think they just need to fix their darn computer if they don't want us to use it.

And the ESQ being manu Qs is BS in my opinion.
I totally agree that this is YMMV, of all the store in my area, this one store is the only one that I have issues at. That is probably why they always seem to have plenty of the sale items in stock, when the other stores are out or have very little to choose from.
Needless to say, I won't be returning to that store after the way I was treated, but that's a whole other story.
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Old 08-14-2008, 04:07 PM
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Quote:
Originally Posted by luvadeal View Post
Maybe they are going to change the IVC to mfg coupons ( I really hope not), I'm waiting to see if I get a different response directly from corp.
as far as I know, there have been changes which started in July ES catalog. there's new addition to each IVC,

manufacturer coupon good only at Walgreens. I asked a SM about this and he said they are working on the system to allow either an IVC OR other mfr coupon on an item, later on only 1 coupon will be taken per item

meanwhile, he told me as long as the register takes both, he is okay with it. this SM has always given me accurate info, I dread the time comes when AMs/SMs need to overide both coupons so it'll be taken by register. then it will be a pain to shop.
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  post #30  
Old 08-14-2008, 04:13 PM
SirSaveAlot SirSaveAlot is online now

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Quote:
Originally Posted by joshmamabear View Post
as far as I know, there have been changes which started in July ES catalog. there's new addition to each IVC,

manufacturer coupon good only at Walgreens. I asked a SM about this and he said they are working on the system to allow either an IVC OR other mfr coupon on an item, later on only 1 coupon will be taken per item

meanwhile, he told me as long as the register takes both, he is okay with it. this SM has always given me accurate info, I dread the time comes when AMs/SMs need to overide both coupons so it'll be taken by register. then it will be a pain to shop.

That will be a very sad day! CVS is already winning in the coupon/reward department. This will not be a good move on WAGS part. Better stock up while we can!
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  post #31  
Old 08-15-2008, 10:26 PM
seddleman seddleman is offline

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At one Walgreen's that I went to,I had 6 BOGO coupons for something and they only had 6 of the item, so I was going to use 3 of the coupons.

They also will take a BOGO coupon on a BOGO sale there.They told me that if it beeps they usually don't push it through unless it is a Walgreens coupon because they rely on the computer to tell them by beeping when it will not take a manufacturer coupon.The only way they push it through there is if it is the only one you have on that item and you don't have more coupons than you have items.

Also, even if the Walgreens coupon says limit 4 and you get 9, it will take the value off of all the items instead of just the first 4.

I have no idea why they have been doing it like that. I know it isn't the correct way of doing it. I was really confused after that. I am new at this, but I knew better than that.

FL Note: Edited out language regarding improper coupon use. I know you didn't do it, the cashier did, but AFC does not promote the improper use of coupons.

Last edited by IluvCoupons; 08-16-2008 at 08:19 AM.
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  post #32  
Old 08-15-2008, 10:41 PM
KeizerMom KeizerMom is offline

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That type of situation would make me pretty uncomfortable. I try to be scrupulously honest. Beneficial to me or not I don't want to participate in any type of fraud, knowingly or not.

I can't say that I'd do much business in such an establishment, frankly, what goes around comes around and all that.
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  post #33  
Old 08-16-2008, 01:10 AM
arose arose is offline

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I spoke to customer service today. I was told that YES you can combine the easy saver coupon and a manufacturer coupon.
I went to WAGs yesterday, with coupons on Benefiber. Now, I have had problems being told ONE COUPON PER PURCHASE means one per person before. Yesterday they had 3 bottles of clearance benefiber, and I had 3 coupons, from the newspaper, for $2 off. Benefiber was $3.19. I did not try to combine the ES coupon and the newspaper coupon, it was my intent to only use one, however, the cashier had to call the manager, who says NO, I can't buy all three, and use three coupons. I could not buy two, and use one ES and one manufacturer coupon, and, I could NOT even buy all three benefiber using separate transactions, because the coupon CLEARLY states that you are only allowed ONE COUPON PER PERSON. PURCHASE=PERSON. I told them this means "ONE COUPON PER ITEM". no, that is COUPON FRAUD. and if they allow me to use the coupons, I am committing coupon fraud, and they can get in trouble for letting me commit coupon fraud. this is not the first time they have told me I am committing coupon fraud using more than one coupon. so, I called Corp. office, and the lady told me that you can indeed use one manufacturer coupon combined with the Walgreens coupon, and that I should be able to purchase one item per manufacturer coupon, but because this is the second call she's had on this NEW store regarding coupons, she was going to fill it out as a formal complaint and someone would call me.
Later this evening I received a call, and the man told me that YES, I can combine the WAGS coupon with the manufacturer coupon, but he isn't sure what the stores interpretation of "one per purchase" is, he will have to do some research, and maybe even talk to one of his superiors, in regards to whether or not I can purchase TWO ITEMS and use TWO COUPONS.
UGH! so frustrating. I told him I bought 3 newspapers, I therefore legitimately own the three coupons, and I am tired of being told I am committing coupon fraud. I drive 25 miles to shop at Walgreens, and if I cannot use my coupons, I will take my business somewhere else, because there are coupons labeled "ONE PER PERSON", "ONE PER CUSTOMER", "ONE PER TRANSACTION", however the ones labeled "one per purchase" means I cannot use two coupons on the same bottle of shampoo. Why cant companies go back to "limit one coupon per item"? it caused far less problems when worded that way!
The man is supposed to call me back tomorrow or Monday and let me know what he found out, regarding how they interpret the word "purchase" meaning per item, or per everything I buy in that trip.
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  post #34  
Old 08-16-2008, 09:03 AM
joshmamabear joshmamabear is offline

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Originally Posted by seddleman View Post
Also, even if the Walgreens coupon says limit 4 and you get 9, it will take the value off of all the items instead of just the first 4.
this is YMMV in my experience. in the 4 stores I regularly shop at, the register takes off the discount regardless of limit set on 7dayWAGc. when I went to a store in another town, I bought the bubble mailers to use as fillers for my overage. I calculated the overage and how much they cost after the 7dWAGc and I made sure I bought more than enough. When total came out, it was several dollars off my computation. it turned out, after the limit of 4, it charged me regular price for 4 add'l items. I had to grab other stuff to buy to cover for overages so I will not go negative. I am glad I caught it because I dread doing returns and I don't want to pay regular price for things that go on sale often.
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Old 08-20-2008, 05:21 AM
mrialsjr mrialsjr is offline

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you answered it

Quote:
Originally Posted by Kim Emper View Post
I have asked our Walgreens for a copy of their coupon policy a few times & they say they don't have one. Nice to know, isn't it? Does anybody know if it's OK to use the EasySaver coupons with the newspaper ones? They state on them that they are manufacturer's coupns, for use ONLY at Walgreens. I was told it was OK, but EasySavers state they are manufacturers couopns, therefore, my guess is it's NOT OK. (our Walgreens takes both together).
You give the answer to your question, "(our Walgreens takes both together)"

Essentially Walgreen's local manager has the ability to pick and choose. There is one here that if you ask the manager they don't take IPQ's but if you don't see the manager around everyone takes them including the AM who once told me don't worry about her and he also went to the back and got me an item that was onsale that the store manager did not want put out BECAUSE OF THE SALE. Their having guidelines and not policies allows them some leeway and more freedom to change them as well as the local people's ability to interpret them. One thing to keep in mind about all coupons are that the stores get reimbursed for those items. And to answer your question directly yes the ESQ's are mfg but that is stated on them ONLY because the stores are reimbursed by the mfg and not through internal accounting practices. You can use an ESQ and a MFGQ and even though it didn't get stated MANY will take on one item even an ESQ, MFGQ, and AdQ. AdQ's are a technicality so that not everyone gets the deal b/c some won't take the 30sec to cut it out. Just as a note you may at times get a funny look when presenting 3 Q's for one item. Bare in mind AdQ's are a weekly special, ESQ's are a monthly special, and MFGQ's are "the icing on top" . In the event that an ESQ and an AdQ cross time periods woohoo take it to the bank and as for the MFGQ as well like I mentioned its gravy...sop it up.

Always read any fine print on Q's...a good cashier will too.
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Old 08-20-2008, 05:25 AM
mrialsjr mrialsjr is offline

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Quote:
Originally Posted by joshmamabear View Post
this is YMMV in my experience. in the 4 stores I regularly shop at, the register takes off the discount regardless of limit set on 7dayWAGc. when I went to a store in another town, I bought the bubble mailers to use as fillers for my overage. I calculated the overage and how much they cost after the 7dWAGc and I made sure I bought more than enough. When total came out, it was several dollars off my computation. it turned out, after the limit of 4, it charged me regular price for 4 add'l items. I had to grab other stuff to buy to cover for overages so I will not go negative. I am glad I caught it because I dread doing returns and I don't want to pay regular price for things that go on sale often.
The nice thing about the 7dWAGQ's in addition to the one that was in the mail or with your paper grab another couple when you walk in. I do the same thing everytime I walk in the door, I grab one of those and another ESQ book at least once a week. Not uncommon for ESQ items to go on sale twice during the month candy has this month. YAYAYAYAYAYAY Dove and Bliss
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Old 08-20-2008, 05:33 AM
mrialsjr mrialsjr is offline

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gotta love "interpretations"

Quote:
Originally Posted by arose View Post
I spoke to customer service today. I was told that YES you can combine the easy saver coupon and a manufacturer coupon.
I went to WAGs yesterday, with coupons on Benefiber. Now, I have had problems being told ONE COUPON PER PURCHASE means one per person before. Yesterday they had 3 bottles of clearance benefiber, and I had 3 coupons, from the newspaper, for $2 off. Benefiber was $3.19. I did not try to combine the ES coupon and the newspaper coupon, it was my intent to only use one, however, the cashier had to call the manager, who says NO, I can't buy all three, and use three coupons. I could not buy two, and use one ES and one manufacturer coupon, and, I could NOT even buy all three benefiber using separate transactions, because the coupon CLEARLY states that you are only allowed ONE COUPON PER PERSON. PURCHASE=PERSON. I told them this means "ONE COUPON PER ITEM". no, that is COUPON FRAUD. and if they allow me to use the coupons, I am committing coupon fraud, and they can get in trouble for letting me commit coupon fraud. this is not the first time they have told me I am committing coupon fraud using more than one coupon. so, I called Corp. office, and the lady told me that you can indeed use one manufacturer coupon combined with the Walgreens coupon, and that I should be able to purchase one item per manufacturer coupon, but because this is the second call she's had on this NEW store regarding coupons, she was going to fill it out as a formal complaint and someone would call me.
Later this evening I received a call, and the man told me that YES, I can combine the WAGS coupon with the manufacturer coupon, but he isn't sure what the stores interpretation of "one per purchase" is, he will have to do some research, and maybe even talk to one of his superiors, in regards to whether or not I can purchase TWO ITEMS and use TWO COUPONS.
UGH! so frustrating. I told him I bought 3 newspapers, I therefore legitimately own the three coupons, and I am tired of being told I am committing coupon fraud. I drive 25 miles to shop at Walgreens, and if I cannot use my coupons, I will take my business somewhere else, because there are coupons labeled "ONE PER PERSON", "ONE PER CUSTOMER", "ONE PER TRANSACTION", however the ones labeled "one per purchase" means I cannot use two coupons on the same bottle of shampoo. Why cant companies go back to "limit one coupon per item"? it caused far less problems when worded that way!
The man is supposed to call me back tomorrow or Monday and let me know what he found out, regarding how they interpret the word "purchase" meaning per item, or per everything I buy in that trip.
"One per purchase" at worst case scenario would = "one per transaction" and to say you couldn't do that either is hilarious. Their computer, the manufacturer, nor anyone else for that matter other than the cashier and you know you made those purchases. I will say that I've had a similar experience and I've handed my wife and daughter one each of the additional items along with a Q and my debit card and told the manager this is a household and we all need these items independently of one another. No logical interpretation of your policy can argue with that. (I think it was shampoo and we had three bottles and three Q's)

By the way as a way of note I am seeing more and more Q's that say "one per household" NOW THAT SUCKS....pretty sure that was Lysol's IPQ's
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  post #38  
Old 08-22-2008, 10:36 AM
DezaRay DezaRay is offline

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Quote:
Originally Posted by joshmamabear View Post
as far as I know, there have been changes which started in July ES catalog. there's new addition to each IVC,

manufacturer coupon good only at Walgreens. I asked a SM about this and he said they are working on the system to allow either an IVC OR other mfr coupon on an item, later on only 1 coupon will be taken per item

meanwhile, he told me as long as the register takes both, he is okay with it. this SM has always given me accurate info, I dread the time comes when AMs/SMs need to overide both coupons so it'll be taken by register. then it will be a pain to shop.
The day that Walgreens only takes one or the other coupon and not both is going to be about the same time they see their profits going down because I know LOTS of folks won't shop there no more.
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