[aubielynn]

I went to my WAGs today to use my Nasal Ease rr on Similasan, Goodys, and Pepsi Next, total was 8.98 & had the $9rr. It wouldn't go thru and the assistant manager said bc my total wasn't $9. I showed her on WAGS policy they have to adjust the q down, but she said they have been getting in trouble for anything that doesn't go thru with a clean scan of the q. She got a bag of candy (.99) & added it to my order and gave me $1 out of her pocket. I told her I wouldn't do anything that would knowingly get them in trouble and would gladly email corporate since the policy says one thing and they are being told another, and would let her know when I came back. Is this just a new register issue or a new policy issue or managers informing them incorrectly? Seems they have alot of issues with coupons and I would love to help them with future transactions esp since she went out of her way and gave me money out of her own pocket to make it work for me. Thanks in advance for any advice!

[Losingitagain]

The clerk is correct...RR cannot be adjusted down...you could purchase a small filler (75% off Easter candy and the $9 RR would have gone through. That's just the way WAGs does it.

[mochamomof5]

Here's what my favorite cashier does ... She scans the RRs first, then the coupons, that way if your subtotal is more than the last coupon she can adjust down that last q. She told me that her store will allow adjusting qs but not RR (she explained why but it made no sense to me).

[aubielynn]

But isn't a RR considered a MQ and they can be adjusted down or just not catalinas? I live in an area with lots of Wags but this one I can walk to from my place. Since I know I will be there alot I want to pass on any tips I can especially with the new registers.

[jewels4080]

On the mentos deal, a clerk said adjusting down coupons is illegal and just upped the price of the PRODUCT, then other stores i visited the same day adjusted down Q.

[Sunbladedrgn]

Originally Posted by Losingitagain

The clerk is correct...RR cannot be adjusted down...you could purchase a small filler (75% off Easter candy and the $9 RR would have gone through. That's just the way WAGs does it.

Actually, that's incorrect. A RR can be adjusted. It's a manufacturer's coupon, no different from the $5 off Nasal Ease coupon. The assistant was wrong, they are not getting into trouble, even with the new registers. I go to 5 different Wags in my area, and all 5 adj down 'regular' coupons & RRs

[aubielynn]

I don't see how they couldn't adjust it down when they would get reimbursed the full amount of the catalina right? If they can is there something I can print out to show them or can someone tell me what buttons they should hit to make this happen. Seems the cashiers and AM are just getting bad training. She said something like you guys get to go home with the items and my cashiers have to answer for the loss. I know coupons are frustrating on both sides.

[stevenswife1989]

Originally Posted by jewels4080

On the mentos deal, a clerk said adjusting down coupons is illegal and just upped the price of the PRODUCT, then other stores i visited the same day adjusted down Q.

Back with the breathe right q's they tried to adjust the 2 pack from $.99 to $1.50 on me, i would show the coupon policy and every cashier would say the manager doesnt let them adjust coupons down I am not paying extra taxes (we pay pre coupon taxes) because they don't know their own coupon policy, if anything the opposite is illegal.

[jewels4080]

^Agreed. Just relaying my experiences. though I think both price adjustments are illegal and they should just give the dang overage.

[dhwriter]

I agree with jewels4080--they shouldn't adjust coupons since they're getting reimbursed for the exact amount of the coupon, not more and not less. If they adjust down, they're getting money that should go to the customer.

That said, and I know some will disagree with the following, I'd rather spend a dime and keep the store happy than push them on how to implement the coupon policy when it's only a matter of pennies. It's helpful to have the employees "on your side," not annoyed with you or paying for bags of candy out of their own pocket. I would just buy a cheap filler for a few cents and keep the store happy, especially since you'll be shopping there a lot. Tonight my store had 10-cent hot chocolate packs in the clearance bin, as well as 22-cent boxes of pudding. There's also clearanced Easter stuff (19-cent M&Ms) right now, or use a coupon and get a pack of gum cheap. I know a lot of people buy the 33-cent caramels at the register.

[aubielynn]

I agree dhwriter. I thought she was adding the candy as filler item for me, which I would have been fine with even with it being more oop than I planned to spend. I want to keep them happy which is why I told her I would try to find out as much as I can and report back to her. You know the whole teach a man to fish thing. Until I have something from corporate saying they can with procedures for their system I will just buy the single toilet paper rolls for .59, my DH bless his heart loves the cheap non-fluffy stuff.

[Sunbladedrgn]

Originally Posted by jewels4080

^Agreed. Just relaying my experiences. though I think both price adjustments are illegal and they should just give the dang overage.

Actually, adjusting the coupon down is not only legal...it's what any retailer is 'technically' supposed to do. Read the terms on a coupon, 'most' coupons say that the coupon cannot exceed the price of the item.

[Easy2save]

Usually it's store policy not to adjust RRs down. I think that's fair enough considering. JMHO, though.

Bless that cashier for what she did though. Rather than engage in something not quite understood when shown the coupon policy (after all, there is not language including RRs), she took the high road and came up with a idea that covered the customer.

[Easy2save]

Originally Posted by dhwriter

That said, and I know some will disagree with the following, I'd rather spend a dime and keep the store happy than push them on how to implement the coupon policy when it's only a matter of pennies. It's helpful to have the employees "on your side," not annoyed with you or paying for bags of candy out of their own pocket. I would just buy a cheap filler for a few cents and keep the store happy, especially since you'll be shopping there a lot. Tonight my store had 10-cent hot chocolate packs in the clearance bin, as well as 22-cent boxes of pudding. There's also clearanced Easter stuff (19-cent M&Ms) right now, or use a coupon and get a pack of gum cheap. I know a lot of people buy the 33-cent caramels at the register.

========================================
I agree. It helps us as couponers and it helps them not to have something that lingers in their day as they continue their customer interactions at the register.

[sho5]

If all that is said to be true, then I want my $10rr to be adjust down for my 4.99 12-pack of soda. Sorry, but to be serious...I don't know what to say being a cashier myself. I have marked down coupons at any customer's request with no issue; however, I have not ran into the rr problem as of yet. Which means I don't even know any of my managers' opinion on the matter.

What I think about an rr is that it doesn't attach to any specific item with the only exception that it attaches as "counted as an mfg" where the number of mfg cannot exceed the item value of the transaction. If it were to attach to a specific item to be marked down, then I would imagine it should be marked down for that item rather then sum of the items. Of course, the issue is plainly seen that the there is no way to tell which item the rr attaches to if at all. Perhaps, the next step would be to start with the lowest item price and so forth, I don't know...I'm just the cashier (messenger) in all of this.

I would certainly appreciate it, myself, if the coupon policy were to be updated to clearly state the rr issue because then I would clearly know the correct answer instead of going by what will be forever debated on the coupon policy and what my managers say otherwise. Not to mention, that all my managers have different ideals nonetheless.

Don't get me wrong here. I'm not trying to say whether I, the customers, the policy, or any managment member is right or wrong. I'm just laying my thoughts about it down.

[joshmamabear]

Originally Posted by aubielynn

But isn't a RR considered a MQ and they can be adjusted down or just not catalinas? I live in an area with lots of Wags but this one I can walk to from my place. Since I know I will be there alot I want to pass on any tips I can especially with the new registers.

I asked the SM the same question because it was in their policy to adjust MQs but she told me that RRs, particularly the OYNO RRs attach to ANY item while MQs attach only to specific items. They covered that in their meeting that RRs cannot/will NOT be adjusted, while product specific RR/cats can be adjusted. So I asked her,

will you adjust the $2/1 any Reach product RRs that print? she categorically said, YES because those are specific for Reach, not on any item you buy.

I may not agree with the principle but her answer makes sense, not something obviously taken from thin air.

[tagarza]

I was told that they have been told by the manager to take MQ's first then WAGS Q's then RR's because the amount due has to be equal to or greater than the RR " or it would be free". Exactly what she told me...

This is the only store to tell me this.

[Sunbladedrgn]

Personally, I'll argue it with any manager. The corp policy says to adj MQs and an RR is a MQ, plain and simple. That's my personal stance though. Thankfully I haven't had any issues and all of my stores will adj an RR without question.

[sfshoppergirl]

Originally Posted by dhwriter

I agree with jewels4080--they shouldn't adjust coupons since they're getting reimbursed for the exact amount of the coupon, not more and not less. If they adjust down, they're getting money that should go to the customer.

That said, and I know some will disagree with the following, I'd rather spend a dime and keep the store happy than push them on how to implement the coupon policy when it's only a matter of pennies. It's helpful to have the employees "on your side," not annoyed with you or paying for bags of candy out of their own pocket. I would just buy a cheap filler for a few cents and keep the store happy, especially since you'll be shopping there a lot. Tonight my store had 10-cent hot chocolate packs in the clearance bin, as well as 22-cent boxes of pudding. There's also clearanced Easter stuff (19-cent M&Ms) right now, or use a coupon and get a pack of gum cheap. I know a lot of people buy the 33-cent caramels at the register.

I agree with this one cuz while my brain might KNOW what the Corporate Q policy is, I also understand that SM's have the discretion to make some rules for their particular store. For me - my relationship with the store is wayyyyy more important than to argue over .01 or .02. Staff is ALWAYS willing to help me out with add'l filler ideas, putting in special orders for my elderly mom, and uhhh - massively adjusting prices to match the Big Ad (I'm in a Small Ad market). Cuz I know - a few of the stores in the same area, they're coming up with some interesting quantity restrictions, and I soo don't want to deal with that.

[joshmamabear]

I've learned to pick my battles over the years, arguing over adjusting of coupons up or down is not one I will spend time calling corporate. I prefer to maintain good relationship with store staff; if I like the sale in a week, they see more of me, if not, they don't see me a week or two.

[sfshoppergirl]

Battles - which reminds me off topic, but uhhh, @ the bottom of the receipt is the survey fill it out, cuz the stores see the comments. Filling them out WITH names, it can go a long way in helping ones relationship with a store. My stores KNOW when I fill them out cuz they tell me, I'm one of the few that will list names.

[aubielynn]

Thanks for all of the imput. I know the employees get so frustrated with coupons so I told her I would try to find out and report back to her for future reference if they run into it. We left on good terms.

I looked on the RR and it says "coupon value cannot exceed purchase amount" so technically it does even if its only by ¢1, but it seems if you read the retailer instructions that this is treated like any other Mfr Q. Except like others have said there is not an item to attach it to since you can't roll the RR on the same product. I don't know if companies coupon redemption policies are different on these RR promotions but I'm guessing that may be why.

That being said I have I have gotten so much from Wags for free just this week, I don't mind spending a little extra. Now if they would only get free standing price scanners

[McLovin Coupons]

Originally Posted by dhwriter

I agree with jewels4080--they shouldn't adjust coupons since they're getting reimbursed for the exact amount of the coupon, not more and not less. If they adjust down, they're getting money that should go to the customer.

That said, and I know some will disagree with the following, I'd rather spend a dime and keep the store happy than push them on how to implement the coupon policy when it's only a matter of pennies. It's helpful to have the employees "on your side," not annoyed with you or paying for bags of candy out of their own pocket. I would just buy a cheap filler for a few cents and keep the store happy, especially since you'll be shopping there a lot. Tonight my store had 10-cent hot chocolate packs in the clearance bin, as well as 22-cent boxes of pudding. There's also clearanced Easter stuff (19-cent M&Ms) right now, or use a coupon and get a pack of gum cheap. I know a lot of people buy the 33-cent caramels at the register.

You couldn't be more wrong with the beginning of your post. When the store adjusts a coupon down, they enter that adjusted amount into the system. We turn in for the adjusted amount, not the original coupon amount. How do u know? I work for Walgreens. I'm not just some random person who likes to make up things to make others feel good. Oh and RR are not supposed to be adjusted.

[McLovin Coupons]

Originally Posted by joshmamabear

I asked the SM the same question because it was in their policy to adjust MQs but she told me that RRs, particularly the OYNO RRs attach to ANY item while MQs attach only to specific items. They covered that in their meeting that RRs cannot/will NOT be adjusted, while product specific RR/cats can be adjusted. So I asked her,

will you adjust the $2/1 any Reach product RRs that print? she categorically said, YES because those are specific for Reach, not on any item you buy.

I may not agree with the principle but her answer makes sense, not something obviously taken from thin air.

What this store manager told you is 100% true and accurate.

[Sunbladedrgn]

Here's the interesting kicker on MQs and adjusting them. Yes they write on the MQ the adjusted amt...Yes they also key in the adjusted amount...and Yes they still get the full price of the MQ, not the adjusted amount. When they are submitted to the clearing house (or on the rare occassion straight to the manufacturer) the coupon is simply scanned into a system and the maximum value of the coupon is sent to the retailer (plus the s/h per MQ). So when they send in a BOGO Q with a 'max value of $4.99'...it doesn't matter what they write in the box as the value, they get $4.99. This is how a friend at a manufacturer explained it to me anyway and it makes sense. A manufacturer isn't going to waste the money or man power to have someone (or more like a team of someones) to go through and manually enter every single one of the Qs that gets sent in. The individual stores may not see that end result, but it's still there.