[shannonc505]

Monday I'm going in to talk to a store manager who told me over the phone that "you can't use register rewards to pay for items that give you more register rewards." I tried explaining that I understand you can't use them to pay for the same item, but he insisted that it is for ALL items that produce RR and said he'd show me documentation that says so.

I don't know what kind of "documentation" he has, but I can't see this being right....anyone have any tips on what I could say to him? If I have to, I'll stop shopping at his store since there are 2 others within 5 minutes of his (which have nicer employees actually), but it would be nice to keep this 3rd store....

UPDATE from me on post 21

[kreed]

He will tell you he is going to go look for that documentation and then come back and say he cannot locate it.
Then tell him if that is true, the catalina machines will not print them out.
But if you use a RR to pay for an item and the catalina machine prints out an RR, it is yours and he has to give it to you. If he says he won't, call his DM or Corp and have them set him straight.

RRs are nothing but MQs

[cocoadiva43]

Originally Posted by kreed

He will tell you he is going to go look for that documentation and then come back and say he cannot locate it.
Then tell him if that is true, the catalina machines will not print them out.
But if you use a RR to pay for an item and the catalina machine prints out an RR, it is yours and he has to give it to you. If he says he won't, call his DM or Corp and have them set him straight.

RRs are nothing but MQs

For Some reason it hard for some people to understand,that these RR nothing but MFC,Thanks

[momofthree3]

Now is he saying that you shouldn't use RR to buy something that produces RR (like it's cheating the system) or is he saying that you shouldn't use RR to buy something that produces RR because a new one won't print. I've seen both ways.

I'm guessing he means the first but I have gotten the second from almost every employee at my Wags. They start out with it sounding like you are cheating but they really just more concerned about making more work for themselves (like voiding the transaction or having to call the manager over).

They are just starting to figure out that there are "unwritten" RR rules that control when things print and don't print (like rolling into the same product makes them not print) and the store is 1 1/2yrs old.

[scamelo]

Tread carefully, corporate has been backing managers lately on their decisions. I called because my RR was taken away because I used a .50 coupon. Did not give store location or manager name, but called twice and was told manager can do whatever they want.

He DOES NOT have to give RR to you as posted above. He can take it from you and do what he wants per Corporate ( 2 phone calls) I went thru this and like I said Corporate backed manager. Nothing I could do about it.

[scamelo]

Originally Posted by kreed

He will tell you he is going to go look for that documentation and then come back and say he cannot locate it.
Then tell him if that is true, the catalina machines will not print them out.
But if you use a RR to pay for an item and the catalina machine prints out an RR, it is yours and he has to give it to you. If he says he won't, call his DM or Corp and have them set him straight.

RRs are nothing but MQs

Wish above were true, but its not. Had RR taken away due to .50 coupon manager saw me use. Took it away. Corporate backed him up saying Manager can do what he wants. I called twice, two people gave me same answer. Don't know about calling DM.

Walgreens is one of the Worst Non Customer Friendly places I have ever shopped it. I get better service at a cheap Flea market than my local Walgreens. I know not all are like this

[rachellynn]

Is that manager always working? Go on his day off and just do the transaction. I doubt that every single cashier is going to say the same thing. The RR will print , and then they should give it to you. Like I said I doubt he has improperly trained every single employee there. That's what I would do.

[joshmamabear]

Is he a friendly SM to begin with? if not, I don't think any kind of explanation will work. you can explain all you want but he will not budge.

UNLESS he is preventing you from using RR as payment for your purchase, he has the right to limit how many RRs a customer can use per transaction. as we all know many stores have implemented the 1 RR per transaction rule that has blessings of corporate. you can't battle with that policy if that is what he wants. BUT, if he still allows you to pay with RR and its up to you to risk when no new RR prints, then go ahead and see. The only problem I can see is WHEN the RR does not print for whatever reasons, he will think he was right all along; you cannot request to force print the RR on another register w/o using RR. BUT you have the right to void the transaction and take your RR back. Hopefully, he gives back your RR since it was part of payment. I've read some problems with cases like that. You have to weigh your options.

if you have other stores to shop at, I think that will be the easier and less stressful option; avoid this store for now.

Keep us posted and Good luck!

[goldie39]

Originally Posted by scamelo

Tread carefully, corporate has been backing managers lately on their decisions. I called because my RR was taken away because I used a .50 coupon. Did not give store location or manager name, but called twice and was told manager can do whatever they want.

He DOES NOT have to give RR to you as posted above. He can take it from you and do what he wants per Corporate ( 2 phone calls) I went thru this and like I said Corporate backed manager. Nothing I could do about it.

when i assked about some sales (halloween candies 50% vs 75%) in our area manager told me it's from district to district and you can't do nothing about aither....it's all on them...at least that's what he said....

[maree9304]

Originally Posted by joshmamabear

if you have other stores to shop at, I think that will be the easier and less stressful option; avoid this store for now.

Keep us posted and Good luck!

I agree with this. Some managers will just NEVER get it. I had that told me once before. He had to print an RR that didn't print for me. Later on he found me in the store and said I shouldn't have gotten the RR because I used another RR to pay. He didn't ask for the RR back which I was grateful for but after that, every time I saw his car out front of the store, I would just keep on driving. It's not worth the hassle or scrutiny.

[shannonc505]

Thanks everyone! I started talking to him in the first place because the assistant manager was COMPLETELY unhelpful when some RR did not print (the cashier even said that it was because the paper wasn't loaded properly in the catalina machine, but the A.M. didn't care). I called corp about it since the cashier recommended it....maybe this got him in trouble, so he probably doesn't like me to begin with.

Hopefully he will help me when I see him tomorrow (because he said he would "see what he can do, this time"), but I'll probably just stop going to that store after that. I wouldn't even bother pursuing this, but it's $23 in RR!!

[joshmamabear]

Originally Posted by shannonc505

Thanks everyone! I started talking to him in the first place because the assistant manager was COMPLETELY unhelpful when some RR did not print (the cashier even said that it was because the paper wasn't loaded properly in the catalina machine, but the A.M. didn't care). I called corp about it since the cashier recommended it....maybe this got him in trouble, so he probably doesn't like me to begin with.

Hopefully he will help me when I see him tomorrow (because he said he would "see what he can do, this time"), but I'll probably just stop going to that store after that. I wouldn't even bother pursuing this, but it's $23 in RR!!

You will realize as you continue WAG shopping that sometimes stepping back is the best option. its true that you may win at corp level and set the SM straight BUT like you said, that ticks them off, and that is expected. they are many ways to make a customer feel uncomfortable also. honestly, I don't feel good shopping if I know the staff are unfriendly and they are observing me. I won't bother calling corp each time I feel uncomfortable, I am just flagging myself as the perennial whiner. I'd rather save my calls for issues that is worth my time and aggravation.

bottomline is, individual store management can implement their own rules/limits as they deem necessary. best to find another store and be productive that waste time in stores that won't budge. M2C.

[lsm]

Grrrr...

What able writing to the manufacturers who is paying them, and Catalina, for you to get that coupon to use on--they hope--your next purchase!!! They are getting cheated too because they are spending a lot of money on these marketing campaigns.

Also, at my Wags, the cashiers keep, for their own use, the RRs that a customer doesn't want, or that print after the customer exits. So maybe that hideous SM is slipping the RRs into his own pocket.

[crackedwillow]

My advice.

Do call corporate, and do not have long extensive talks with management, especially when you don't know them very well yet.

Some may say it doesn't matter, but in fact it does, every call is logged. If the problem is extensive, I would call, email, and write, from various addresses until the problem is addressed.

Also "2 phone calls" doesn't mean that they can do whatever they want. They can do that, when they own Walgreens.

Coupons are the property of the Manufacturer, given to the consumer for a time period, they are not owned by Walgreens, and he has no right to take your coupons. Catalinas have nothing to do with them.

Thankfully, as the recession lingers, I am hearing far less defeatist language from consumers. Still hearing too much for my liking on coupon boards.

[afcbuy]

You earned those RR. He stole them from you, your property. Drastic, but call the police and this will not look good on his resume. Do you think that if you stole something from the store the manager would allow it?

[deedee8102000]

Originally Posted by goldie39

when i assked about some sales (halloween candies 50% vs 75%) in our area manager told me it's from district to district and you can't do nothing about aither....it's all on them...at least that's what he said....

Im a Store Manager not for Walgreens but this part is true about some stores at 50% and other district at 75% what happens is some district manager order to much merchandise for there district so they will allow there district to go 75% and that other district which may have a store down the street will be at 50% im in such a area where there is a store 5 min down the road and its in a different district and so our clearance prices are different so if a customer comes in I will give them the price but only if they ask.

[courtneydmartin21]

i was told to call corporate cuz if a mgr is not educated on its store policy then they need to be told otherwise. Also they definitely need to know that he took $23 of rr from you. I'm sure they would love to hear that. let us know how it turns out.

[scamelo]

I am wondering what your result will be. Please let us know what happens as some of us (me) have been in this situation with no positive result.

[joshmamabear]

Originally Posted by lsm

Also, at my Wags, the cashiers keep, for their own use, the RRs that a customer doesn't want, or that print after the customer exits. So maybe that hideous SM is slipping the RRs into his own pocket.

now that is plain theft and cause for immediate termination according to the SM I talked to. LP is monitoring stores that have this issue and this is one they do not tolerate. If you are a victim or witness any of the cashier keeping RRs for themselves that customers leave behind, you can talk to the SM discretely and let them know what's going on.

in one store that I rarely shop at, I bought Halls Refresh and Emergen C last month. I know these are FARR. I paid partially with RRs and the cat machine is hidden from view so I didn't see the RRs printing. It was AM who rang me up and at the end, he placed my receipt in the sack with the items. When I checked it, no RRs. I asked for my RRs right there, he fumbled and was went through some "trash" and gave them to me reluctantly. Had he refuse or given me some BS on why I don't have RRs, I would've called the DM or our area to find the number of the DM of that store to report theft. I gave him some slack this time (I believe in giving everyone a chance) and hopefully, he doesn't do that to all customers who are not aware of RR promos. Since these RRs are like cash, I understand why people are tempted to steal them. Is it worth losing your job for these RRs? maybe not.

[lsm]

Thanks for your well-spoken support for fairness to manufacturers who are rolling out campaigns and the consumers they wish to reach.

For example, I recently bought ONE Dove shampoo to try with one M Q. I priced Intense Damage Therapy shampoo because my hair is really dried-out. It's an excellent product for my hair and I will be a repeat customer. With so many choices on the shelves, the M Q motivated me to try their shampoo and I'm glad I did.

[shannonc505]

UPDATE from OP:

His "documentation" that supposedly said you can't use RR on items that produce more RR said NOTHING like that. It was an email from his DM (he showed it to me as he "read" sections to me....but I read faster than him so I got to see the whole thing) and basically it said "customers can use as many RR as items they have, i.e. 5 separate RR can be used if they are purchasing 5 items." I think it was actually to MY advantage to show me this, which is so funny considering that he thought he'd prove me wrong.

He would not print the RR for me. He said I could return the items and he would redo the transaction BUT he would only refund me the actual amount I paid out of pocket ($1.78) and I would have to pay the difference. Of course this is not right so I didn't do it. He claimed to have already sent in the coupons from Friday so he could not give them back to me. Instead he gave me those papers to mail in and get the RR, but said "I know they are not going to send the RR to you because they will see that you only paid $1.78."

I don't think he's intentionally trying to be extremely harsh with his limits. However, he IS very confused about how the system works and doesn't realize the usual rules about coupons.

So even though it's not as nice as having the RR actually in my hand, I will mail the forms in (which I don't expect to have a problem receiving, although I've never done this, so who knows....) And I will only shop at his store for super deals, or when my other stores are out of stock.

[joshmamabear]

Originally Posted by shannonc505

UPDATE from OP:

His "documentation" that supposedly said you can't use RR on items that produce more RR said NOTHING like that. It was an email from his DM (he showed it to me as he "read" sections to me....but I read faster than him so I got to see the whole thing) and basically it said "customers can use as many RR as items they have, i.e. 5 separate RR can be used if they are purchasing 5 items." I think it was actually to MY advantage to show me this, which is so funny considering that he thought he'd prove me wrong.

He would not print the RR for me. He said I could return the items and he would redo the transaction BUT he would only refund me the actual amount I paid out of pocket ($1.78) and I would have to pay the difference. Of course this is not right so I didn't do it. He claimed to have already sent in the coupons from Friday so he could not give them back to me. Instead he gave me those papers to mail in and get the RR, but said "I know they are not going to send the RR to you because they will see that you only paid $1.78."

I don't think he's intentionally trying to be extremely harsh with his limits. However, he IS very confused about how the system works and doesn't realize the usual rules about coupons.

So even though it's not as nice as having the RR actually in my hand, I will mail the forms in (which I don't expect to have a problem receiving, although I've never done this, so who knows....) And I will only shop at his store for super deals, or when my other stores are out of stock.

if by forms you mean the ones for cat mktg, you can also call and they can fix it for you w/o spending for stamp. as long as you have the receipt(s) for the transactions, they can "see" what happened and will send your RRs in the mail within 6 to 8 weeks. it may turn out to your advantage since the RRs will have at least a month expiration dates. the number to call is 1888-8coupons in case you decide to call.

[shannonc505]

Originally Posted by joshmamabear

if by forms you mean the ones for cat mktg, you can also call and they can fix it for you w/o spending for stamp. as long as you have the receipt(s) for the transactions, they can "see" what happened and will send your RRs in the mail within 6 to 8 weeks. it may turn out to your advantage since the RRs will have at least a month expiration dates. the number to call is 1888-8coupons in case you decide to call.

Thanks. I was actually wondering if I could do that since I'm going to call them tomorrow about issues at Acme. Hopefully I'll be getting a lot of cats in the mail soon!

[deedee8102000]

Originally Posted by shannonc505

UPDATE from OP:

His "documentation" that supposedly said you can't use RR on items that produce more RR said NOTHING like that. It was an email from his DM (he showed it to me as he "read" sections to me....but I read faster than him so I got to see the whole thing) and basically it said "customers can use as many RR as items they have, i.e. 5 separate RR can be used if they are purchasing 5 items." I think it was actually to MY advantage to show me this, which is so funny considering that he thought he'd prove me wrong.

He would not print the RR for me. He said I could return the items and he would redo the transaction BUT he would only refund me the actual amount I paid out of pocket ($1.78) and I would have to pay the difference. Of course this is not right so I didn't do it. He claimed to have already sent in the coupons from Friday so he could not give them back to me. Instead he gave me those papers to mail in and get the RR, but said "I know they are not going to send the RR to you because they will see that you only paid $1.78."

I don't think he's intentionally trying to be extremely harsh with his limits. However, he IS very confused about how the system works and doesn't realize the usual rules about coupons.

So even though it's not as nice as having the RR actually in my hand, I will mail the forms in (which I don't expect to have a problem receiving, although I've never done this, so who knows....) And I will only shop at his store for super deals, or when my other stores are out of stock.

I am so proud of you for standing your ground sometimes thats what we have to do.....

[kreed]

Originally Posted by shannonc505

UPDATE from OP:

His "documentation" that supposedly said you can't use RR on items that produce more RR said NOTHING like that. It was an email from his DM (he showed it to me as he "read" sections to me....but I read faster than him so I got to see the whole thing) and basically it said "customers can use as many RR as items they have, i.e. 5 separate RR can be used if they are purchasing 5 items." I think it was actually to MY advantage to show me this, which is so funny considering that he thought he'd prove me wrong.

He would not print the RR for me. He said I could return the items and he would redo the transaction BUT he would only refund me the actual amount I paid out of pocket ($1.78) and I would have to pay the difference. Of course this is not right so I didn't do it. He claimed to have already sent in the coupons from Friday so he could not give them back to me. Instead he gave me those papers to mail in and get the RR, but said "I know they are not going to send the RR to you because they will see that you only paid $1.78."

I don't think he's intentionally trying to be extremely harsh with his limits. However, he IS very confused about how the system works and doesn't realize the usual rules about coupons.

So even though it's not as nice as having the RR actually in my hand, I will mail the forms in (which I don't expect to have a problem receiving, although I've never done this, so who knows....) And I will only shop at his store for super deals, or when my other stores are out of stock.

I told you he wouldn't be able to show you anything saying that...I swear, some mgr...:shakingmyhead: