[lady_hlh]

I'm only a few dollars away from 100 points and my $2 off reward. The website says that Purina counts towards the rewards but when I bought a few dollars in Purina Friskies my points didn't change on my receipt yesterday or online today. Does anyone know if the points get credited instantly or do they have a lag? The other problem might be that this is a new type of Purina Friskies cat food and maybe they haven't updated their system. If this cat food won't work, I could just go back and get my dog some Beneful before 4/28 so that I can get my reward.

[madd27]

I been to Shoprite twice in the last 2 days points instantly appeared.

[lady_hlh]

I went tonight and grabbed 2 Benefuls, it seemed like I got credit for all the Purina Friskies plus the Benefuls tonight because my points went from 97 to 103. I don't know why the Friskies didn't credit yesterday.

[bitter_melon]

From all my visits (I keep track), they appear on my receipt immediately

[kerridf99]

What points are you talking about?

[bitter_melon]

Originally Posted by kerridf99

What points are you talking about?

https://www.shoprite.com/family/FamilyHome.aspx

[phillygirl71]

My points disappeared from my account the other day.. Then reappeared the next day.. Sometimes they dont show up on the bottom of my receipt at all.. It is a weird glitch i think..

[MisterBill]

I just checked the Shoprite Family site and I did not see any redemption levels below 200 points for $4. There used to be a 100 for $2 reward. At 200 points, the program is useless to me because I will never get to that level before the points expire. I just sent SR email telling them this. Others might want to do so as well if you feel this way. I just did a 100 point redemption a week ago, so this is new.

[lazy1608]

I noticed the same thing. I have 150 points and can't redeem them since the 100 pt. rewards are gone. I will be contacting Shoprite as well. I thought that I missed something and had an error. I am glad that I not the only one upset about this.

Originally Posted by MisterBill

I just checked the Shoprite Family site and I did not see any redemption levels below 200 points for $4. There used to be a 100 for $2 reward. At 200 points, the program is useless to me because I will never get to that level before the points expire. I just sent SR email telling them this. Others might want to do so as well if you feel this way. I just did a 100 point redemption a week ago, so this is new.

[lady_hlh]

Originally Posted by MisterBill

I just checked the Shoprite Family site and I did not see any redemption levels below 200 points for $4. There used to be a 100 for $2 reward. At 200 points, the program is useless to me because I will never get to that level before the points expire. I just sent SR email telling them this. Others might want to do so as well if you feel this way. I just did a 100 point redemption a week ago, so this is new.

That stinks, I think this is the first quarter that I ever got to 200 points because I was able to redeem twice for the $2 reward. If we always need 200 for any reward this program won't be of any use to me, I'll have to send something to CS about the change too.

[phillygirl71]

It could have something to do with the points that expired on 4/28 As soon as that date came and went everything under 200 points disappeared.. So i am also stuck with the unused point balance just under 200 points..

[Weatie]

I think it's just a change in policy of the program. Not a glitch.

[MisterBill]

Here is their lame reply:

We are so sorry that you are unhappy with the change in ShopRite Family rewards. Our Marketing Team continues to review our promotions and is working toward offering updated rewards in future cycles. Just like online coupon offers, our rewards and product offerings are constantly changing. We appreciate your feedback and want to assure you we will share your comments.

Thank you for taking the time to contact us and a special thanks for being part of ShopRite Family! If we can be of further assistance, please either email us back or contact us directly at 1-800-ShopRite (746-7748).

[Weatie]

Originally Posted by MisterBill

Here is their lame reply:

We are so sorry that you are unhappy with the change in ShopRite Family rewards. Our Marketing Team continues to review our promotions and is working toward offering updated rewards in future cycles. Just like online coupon offers, our rewards and product offerings are constantly changing. We appreciate your feedback and want to assure you we will share your comments.

Thank you for taking the time to contact us and a special thanks for being part of ShopRite Family! If we can be of further assistance, please either email us back or contact us directly at 1-800-ShopRite (746-7748).

I think that's a nice polite reply.

[MisterBill]

Originally Posted by Weatie

I think that's a nice polite reply.

Nice polite replies can also be lame.