[heartmomo]

I went into rite aid today because I wanted to purchase some nail products - specifically loreal because I had the little 1.00/1 loreal nail coupon when u donate 1.00 and you get coupons

Went to pay -
Plastic forks for Cake
Mothers day card (the huge one in front of the store)
1 loreal nail polish - her favorite color

Handed her the loreal coupon and she said no I cannot use coupons on sale products
I started laughing so hard because I was like are you kidding me ? & this lady that rung me up - I have a problem with her every time --- every single time that I actually do not shop at that rite aid - I drive an extra 30 mins to a rite aid that is coupon friendly. I only went to this one because I have expiring ups and no time to go to another RA

It just blows my mind that I don't go to a specific place because they make up rules every time I go in --- & the manager always sides with the cashier

So left with no nail polish now I'm running to cvs >.< I mean what should I do ? Continue to just not go there ?

Thanks ;(

[monkeydawn]

Really your only choices are to not shop there, not shop there unless you are following the stores stupid rules or to contact CS and have them contact the store. Personally I would choose option one or two unless your RAs are few and far between. Then I would choose option 3.

[heartmomo]

Originally Posted by monkeydawn

Really your only choices are to not shop there, not shop there unless you are following the stores stupid rules or to contact CS and have them contact the store. Personally I would choose option one or two unless your RAs are few and far between. Then I would choose option 3.

Thanks

I actually think im just going to not shop there. I didn't contact CS because I think they'll make the store manager call me & she's in the same mindset at the cashiers (if not worse) the rite aid I go to is a little further but I can usually make a trip either Sunday or another day during the week. Im just really irritated about the cashier

I bought 2 Lysol using the video value coupon saying 1.50/2 any Lysol ---and the same cashier said it has to be EXACTLY in the picture - I said it says "any" two - she didn't even bother to scan it & handed it right back ! I can't deal with it any more

[Gransonec]

I really would contact customer service. It's almost a slam dunk that corporate will have a problem with that location not accepting coupons on sale items. Really, a big part of their advertising strategy involves sales with coupons. Check the weekly circular. Not only does it have coupons, it also often directs you to get additional savings with coupons from your Sunday paper. Personally, i've gotten past caring if anyone likes me at a store. I just care about them doing their jobs correctly. Really, because they want to or because corporate dropped the hammer and forced them to follow policy, it doesn't matter to me.

[heartmomo]

Originally Posted by Gransonec

I really would contact customer service. It's almost a slam dunk that corporate will have a problem with that location not accepting coupons on sale items. Really, a big part of their advertising strategy involves sales with coupons. Check the weekly circular. Not only does it have coupons, it also often directs you to get additional savings with coupons from your Sunday paper. Personally, i've gotten past caring if anyone likes me at a store. I just care about them doing their jobs correctly. Really, because they want to or because corporate dropped the hammer and forced them to follow policy, it doesn't matter to me.

I'll call Monday morning & just explain the situation . It happens 4 out of every 5 times I stop in that store ( and I'm not exaggerating) & it's pretty consistent - cant use coupon on sale item - "we can't use this coupon it has to be the SAME item in the picture" blah blah

Thanks !!!!!

[monkeydawn]

Originally Posted by heartmomo

Thanks

I actually think im just going to not shop there. I didn't contact CS because I think they'll make the store manager call me & she's in the same mindset at the cashiers (if not worse) the rite aid I go to is a little further but I can usually make a trip either Sunday or another day during the week. Im just really irritated about the cashier

I bought 2 Lysol using the video value coupon saying 1.50/2 any Lysol ---and the same cashier said it has to be EXACTLY in the picture - I said it says "any" two - she didn't even bother to scan it & handed it right back ! I can't deal with it any more

For me it would really come down to if I could get the same deals elsewhere without too much more hassle. The closest RA to me is a PITA, so much so that I just wont go there anymore. I can drive 2 minutes further and hit another RA, then another 3 minutes to another RA, then another 5 minutes to yet another RA, etc.. Continuing in a loop with approximately 3 or 4 other RAs until I circle back home. I could contact CS and have the issue resolved but I have other easier options. Now if there were only a couple of RAs that were close I would be contacting CS and I would make it clear that the manager is part of the issue. I would also do it via email so that I had the resolution, names, etc. in writing should I need it in the future.

There was a RA that used to be a big problem so I stopped going there. Stopped in after a 6-8 month hiatus and found that the manager had been replaced. It is now one of my favorite RAs. Odds are you arent the only one that has a problem with that RA and that it may resolve itself without you having to do anything. That is what I am hoping for with my close RA!

However yo decide to act, good luck and keep us informed!

[heartmomo]

Originally Posted by monkeydawn

For me it would really come down to if I could get the same deals elsewhere without too much more hassle. The closest RA to me is a PITA, so much so that I just wont go there anymore. I can drive 2 minutes further and hit another RA, then another 3 minutes to another RA, then another 5 minutes to yet another RA, etc.. Continuing in a loop with approximately 3 or 4 other RAs until I circle back home. I could contact CS and have the issue resolved but I have other easier options. Now if there were only a couple of RAs that were close I would be contacting CS and I would make it clear that the manager is part of the issue. I would also do it via email so that I had the resolution, names, etc. in writing should I need it in the future.

There was a RA that used to be a big problem so I stopped going there. Stopped in after a 6-8 month hiatus and found that the manager had been replaced. It is now one of my favorite RAs. Odds are you arent the only one that has a problem with that RA and that it may resolve itself without you having to do anything. That is what I am hoping for with my close RA!

However yo decide to act, good luck and keep us informed!

Thanks for the advice !!! I'll call tomorrow just to explain everything & see how it goes. but I guess for now I'll Have to drive a little extra to get good deals .

[SmoochTheCook]

A girl at CVS told me the same thing not too long ago. FYI, she's no longer employed there, but there were MANY reasons they wanted to get her out anyways, namely, her partying all night and coming in hung over. Anywho, I called CS and asked them not to disclose my information to the store manager and I've talked to him several times since then with no mention of it. HTH...I'd definitely contact CS though, because you shouldn't have to go out of your way to another RA.

[Jin555]

I would have to understand what the store policies are and what coupon policies are. Now if the Store policies contradict the Coupon policies (not guidelines) then you have yourself a Customer Service issue. Next time if this Cashier causes conflict with a coupon, just ask her "Why would you say... I am not allowed to use this coupon?" "What do you mean .... its suppose to look like the picture?". "Are you accusing me of fraud?" Just make sure you don't have an attitude, it really is useful to understand whats going on. When that time comes to deal with corporates customer service you will have a better understanding of this situation. Others probably complained, but they can't do too much if just one person has an issue. You have the freedom to use coupons but its kinda a privilege to use the coupons at a store. They can refuse business from anyone, homeless people are not welcomed in many places. No shirt, No shoes, No service some places say. We don't make the coupons nor do we create the sales.

[heartmomo]

Originally Posted by SmoochTheCook

A girl at CVS told me the same thing not too long ago. FYI, she's no longer employed there, but there were MANY reasons they wanted to get her out anyways, namely, her partying all night and coming in hung over. Anywho, I called CS and asked them not to disclose my information to the store manager and I've talked to him several times since then with no mention of it. HTH...I'd definitely contact CS though, because you shouldn't have to go out of your way to another RA.

Thanks!! I will contact CS today

[heartmomo]

Originally Posted by Jin555

I would have to understand what the store policies are and what coupon policies are. Now if the Store policies contradict the Coupon policies (not guidelines) then you have yourself a Customer Service issue. Next time if this Cashier causes conflict with a coupon, just ask her "Why would you say... I am not allowed to use this coupon?" "What do you mean .... its suppose to look like the picture?". "Are you accusing me of fraud?" Just make sure you don't have an attitude, it really is useful to understand whats going on. When that time comes to deal with corporates customer service you will have a better understanding of this situation. Others probably complained, but they can't do too much if just one person has an issue. You have the freedom to use coupons but its kinda a privilege to use the coupons at a store. They can refuse business from anyone, homeless people are not welcomed in many places. No shirt, No shoes, No service some places say. We don't make the coupons nor do we create the sales.

Thanks for the advice ! Yeah I've asked that several times (when I have that specific lady especially) -- she just says "oh no, no no not allowed to, no" and if she calls the manager over (there's a specific manager - but I'm
Not sure if she's an actual store manager or just assistant manager etc) that manager will say the same thing. So I'm kind of cornered & I'll say forget it and leave

But I'm getting ready to call customer service !

[Kayline]

I would suggest contacting the district manager rather than customer service.

[allana'smom]

i feel your pain, i go out of my way to shop at a ra in the next town bc an anti q clerk works at my local ra. she even accused me of printing my own fake q's once which was kinda funny and sad. anyway, i would rather keep my blood pressure low and shop at a q friendly store. the corp is nice when you call but what a hassle.

[heartmomo]

Originally Posted by allana'smom

i feel your pain, i go out of my way to shop at a ra in the next town bc an anti q clerk works at my local ra. she even accused me of printing my own fake q's once which was kinda funny and sad. anyway, i would rather keep my blood pressure low and shop at a q friendly store. the corp is nice when you call but what a hassle.

Haha thats a good one "keep my blood pressure low" I can't believe she accused you of that !!!! I swear some cashiers say / accuse of the most crazy things . I called customer service & they apologized and will
File the complaint . Said the manager from the store will give me a call I said no no its okay . If I had another problem then I'll possibly ask for a call back but I don't want to speak with Anyone working in that store

[Kayline]

That's why I suggested contacting the DM.

[ntsaiab]

Originally Posted by Gransonec

I really would contact customer service. It's almost a slam dunk that corporate will have a problem with that location not accepting coupons on sale items. Really, a big part of their advertising strategy involves sales with coupons. Check the weekly circular. Not only does it have coupons, it also often directs you to get additional savings with coupons from your Sunday paper. Personally, i've gotten past caring if anyone likes me at a store. I just care about them doing their jobs correctly. Really, because they want to or because corporate dropped the hammer and forced them to follow policy, it doesn't matter to me.

Yep! Totally agree with you. On the other note, I wrote a hard copy to corporate and reminded them of their slogan and also the job descriptions of the shift supervisor and or manager and told them that they did not execute their job properly because they did not help you personally and they need additional training and qualifications. I got a HOT response and now they treat me like how I want to be treated and also special order for me, and I am NOT a problem couponer. The manager also thanked me for bringing it to their attention that he was unaware they didn't know the coupon policy or how it has to be rung up. So write to them the old fashion way