$15 Skin Care Deal UP Issue?

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Old 07-26-2011, 04:22 AM
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$15 Skin care deal UP issue?

Was wondering if anyone else had problems getting their $15/$50 skin care UP to print. Offer was running up through 7/26 so I went last night to finish it up (actually, I thought I was set but thought maybe my math was off and got one more neutrogena product. My purchases included:
2 coppertone sunscreens ( 15.98 - got the 5/15 up)
3 neutrogena sunscreens and 3 face bars ( 37.55 got $10/30 UP)
total: $53.53

The amounts spent were after my 20% discount and before taxes or coupons). Of course I has vv, mf, and 3/15 surveys which made this a good deal. (-11mf, -8vv, -9 in surveys, -25 Ups recieved= $58 ... Should be a $6 mm on this total deal)

Just curious if anyone else had problems. Going to have to go back and talk to manager today or contact RA.
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  #2  
Old 07-26-2011, 09:12 AM

RE: $15 Skin care deal UP issue?

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call the 800 number have you recites on hand they ask for transaction numnber, wellness number and dates you shopped. and they will mail you the up... it was pointed out by another member here that the spend 100 nivea deal also included the skin care and she said to call them.. so i did and they said its being mailed to me
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Old 07-26-2011, 09:47 AM

RE: $15 Skin care deal UP issue?

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I just contacted Customer Service (via e-mail) about this. Went last night to finish (my previous total was $43.71) and purchased vaseline lotion, etc. Not only did the running total disappear from the bottom of my receipt, the $15 up did not print.

I will update when I hear back from Customer Service.
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Old 07-26-2011, 10:41 AM

RE: $15 Skin care deal UP issue?

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Quote:
Originally Posted by s1998b View Post
I just contacted Customer Service (via e-mail) about this. Went last night to finish (my previous total was $43.71) and purchased vaseline lotion, etc. Not only did the running total disappear from the bottom of my receipt, the $15 up did not print.

I will update when I hear back from Customer Service.
it would be much faster to call. i had to do this the other day and was on the phone total of like 5 min's cause i had a few recites to give them information from and they told me they are sending it.. no hassle or anything
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