Store Not Accepting Coupons That Won't Scan :(

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Old 09-05-2013, 11:36 AM
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Store not accepting coupons that won't scan :(

My RA has decided not to take coupons if they won't scan. Even if the item is exactly as pictured and the coupon is for the product I'm getting. They won't even take the RA coupons that are attached to products if they won't scan. Is this allowed??? Cause it really sucks if I stock up on coupons for a sale next week and they won't take them.
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Old 09-05-2013, 11:42 AM

RE: Store not accepting coupons that won't scan :(

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Quote:
Originally Posted by Dixie1392 View Post
My RA has decided not to take coupons if they won't scan. Even if the item is exactly as pictured and the coupon is for the product I'm getting. They won't even take the RA coupons that are attached to products if they won't scan. Is this allowed??? Cause it really sucks if I stock up on coupons for a sale next week and they won't take them.
It's at the Manager's discretion... if it's a manager issue you should have a talk with your Manager and if nothing happens with Customer Service. They should accept their own freshness peelies even if they aren't scanning.
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Old 09-05-2013, 05:12 PM

RE: Store not accepting coupons that won't scan :(

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I was told it was the decision of the district manager and I'm not sure who that is but either way I think it's wrong. They are claiming that they are not getting paid back for the coupons
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Old 09-06-2013, 01:27 PM

RE: Store not accepting coupons that won't scan :(

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Where are you from? I'm from Pgh and they are doing the same thing here. If the coupon beeps they won't manually put it thru.
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Old 09-07-2013, 09:16 PM

RE: Store not accepting coupons that won't scan :(

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Here's a link to the RA Coupon Policy

ACCEPTANCE GUIDELINES:
General Guidelines:
 Coupons must be valid and in date; Coupons cannot be exchanged for cash.
 Register will validate coupon through scanning or keyed entry of the coupon UPC number.
 In the event that any item’s selling price is less than the value of the coupon, Rite Aid will accept the coupon in exchange for
the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is allowed.
 When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and
cannot return the coupon that was used.
Rite Aid reserves the right to not accept any coupon where the validity or the coupon cannot be established

I would definitely contact Customer Service about this issue. I'm not seeing any wording about not accepting the coupons if they do not scan.

Let us know what happens with CS, k?
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