Manual Calculation At Wags, NEED ADVICE

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Old 04-01-2014, 09:00 AM
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Manual Calculation at Wags, NEED ADVICE

Ok so I returned a couponed item to Wags (first time ever) and the manager did the calculations manually and did it wrong. $3 short. He didn't give me a receipt back just the cash. After I got home I realized it. What would you do?
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Old 04-01-2014, 09:44 AM

RE: Manual Calculation at Wags, NEED ADVICE

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was this the store manager you dealt with? If yes, then I suggest you go to him next time you shop (no need to make a special trip for this unless you shop @ WAG once a month) and explain why you think the return value was wrong. Without a receipt to show how much you got as refund, it'll be difficult to make your point, but it's worth a try. One thing, though, you're lucky you were given cash refund since a lot of stores give back the W merch refund card which if you use to buy items that earn pts, you won't earn the pts. Consider that as a positive.

btw, not knowing what item was and with no receipt to show your trxn, keep in mind that if you used an IVC or any WAGc to lessen the sale price, the manager may have subtracted it from the refund and he is correct. however, if it is the MQ that was subtracted from refund, you are entitled to that coupon face value since they may have already sent it for redemption. just something to keep in mind.

Good luck!
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Old 04-01-2014, 04:48 PM

RE: Manual Calculation at Wags, NEED ADVICE

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Thanks for the advice. I'll try that. It's not even a store I go to often and I think I'm recognizable. I did have my receipt and I have that one where he crossed out the return. Just don't have anything stating the refund amount.
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