[tracylynn01]

emailed Publix through the contact us link on their website? I'm wondering if it would even do any good. I Had a bad experience there again today, second week in a row, and it's just bothering me to the point that I may not go there again.

[jsbaker4404]

I have emailed them before about how disappointed I am my Publix never carried any of the coupon booklets. They contacted the manager and she called me the next day. She got several booklets for me from another store. It never hurts to send an email and hopefully they will correct the problem right away.

[MaryJeanH]

When I have a complaint, I first try to speak with the general store manager to see if it can be resolved. If it isn't, I would email Corp. If I have a compliment, I email Corp first so they can get the credit from "on high".

I'm sorry to hear that you had some bad situations. It's worth your time to try to get it solves so you don't have to be inconvenienced to find another store. There is an old mantra out there "customers complain if you are lucky". A good business manager wants to know what's wrong so they don't lose business. I hope you pursue.

Best regards, Mary Jean

[LuLuBee]

Sorry this keeps happening to you. Since it's a pattern repeating itself at a particular store, I would definitely report it. As Mary stated, first try the store manager and if not satisified, take it to corporate.

I had to recently use the contact us link at publix.com to deal with rude service and they do take action. They contacted the store which in turn contacted me and made things right. There is also a phone number for corportate on their website that you can call. You usually have to leave a brief message for them to get back to you. They did return my call and you may prefer to do this if you're not a fan of email.

Good luck to you!

[cal618]

I have contacted corp for a compliment before. The store manager called me and thanked me for doing it. They do listen!

[angel nee nee]

I did. The guys who had root cannel (or some mouth surgery) called me back.

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I've used it for both a question, and for compliments. And I've always gotten a reply back and a call from the manager from the store I wrote about. Great service!

[tracylynn01]

I did get a generic type email back but that's it.

[lsnitker]

I think it depends on how bad the experience. I was once treated poorly by a manager and I will never return to the store, and I didn't want to be contacted by them with an insincere apology. I think it's normal to have an occasional problem with coupons, but its never acceptable to be treated poorly.

My closest Publix has 2 cashiers that are really excellent/knowledgable about coupons. Typically, I drive to another store about 20 minutes away because they are very coupon friendly and take my Walgreens RRs (which are manufacturer's coupons).

I'm glad to see this thread, it's reminded me I should send an email praising the positive experiences I've had.

[Niddi]

I have only contacted corp 4 times, twice by e-mail to ask why my store never seemed to have the coupon books the others have. They not only had the books I mentioned mailed to my house but I received a follow up call to make sure I had gotten them. Once I had to call them because an asst. mgr would not let me use a PQ and a MQ on the same product. I knew his name and called corp so they could contact the store and inform him of their coupon policy. Never got a call from the store but never had another problem using both coupons. Another time I called the district manager to compliment and employee who had gone above and beyond their usual good customer service. Please have a talk either with the manager of the store where you are having problems or if the problem is the manager call the regional office and discuss your problem with them.
Publix deals are too good for you not to shop there.

[mkania]

Originally Posted by tracylynn01

emailed Publix through the contact us link on their website? I'm wondering if it would even do any good. I Had a bad experience there again today, second week in a row, and it's just bothering me to the point that I may not go there again.

I have and I believe they get directly sent to the store. I even wonder if corporate even sees them? I got a call from a manager from the store that I had the problem at and emailed a complaint about. She was nice, but it is awkward every time I see her b/c I feel like its "oh know here comes the complainer when I walk in."

I totally understand your frustration though. Hopefully though you will get the response your happy with. Another option might be to call corporate rather than emailing. Good Luck!!