[bette]

Need to contact Kroger customer service? Here's all the info you need!

To contact Kroger with your comments or questions:

E-mail us by clicking into our Customer Comments form:

Kroger - Customer Comments

Call us at: 1-866-221-4141


Mail us at:
1014 Vine Street
Cincinnati, Ohio 45202-1100

[bette]

Some questions you may have:

What do I do if I don’t like the quality of a Kroger Brand item?
We are proud of the quality of all Kroger products. However, our guarantee statement says, “Try our brand, if you don’t like it, we’ll give you the national brand free.” Our store will be glad to assist you with your concern if you kindly return the dissatisfactory product.

What do I do if I am unhappy with the service I received at my store?
For prompt attention to your concern, please see the store manager or management on duty at the time. We all work very hard to provide the best service at all times. If we have not met your expectations, we do want to know about it. If the manager is unavailable, please contact our Customer Communication Center at 1-866-221-4141, or use our customer comment form.

Why do your ads vary from one location to another?
Because of the competitive nature of our business, some advertised items may appear in one ad while not in another. Promotional items are often used for new store openings, special offerings to local communities, or to help us compete directly with a local competitor

[skywalkerzmom]

does anybody know how to contact the catalina company?

[CleverClare]

Tonight, my son, who had just left work, tried to enter Kroger's. It was 5:30 pm and the
store was closing at 6 pm. And, they were not letting anyone into the store.

He told them he was a state union officer and this was not the end of it. The post
office wouldn't get by with closing their window early. And that is where he works.

I guess someone had a big party to attend. And my son shopped elsewhere.

cleverclare

[Amber1111]

The new link for comments is: https://customer.kroger.com/comments/comments.aspx

[Moelysol]

Thaks for posting this Amber. I'm really frustrated with Kroger after the sale that they had last week. When an item was $.99 and you had a coupon for $.50 off, they would not double the coupon b/c it then exceeded the price of the item. GRRRR!! When they used to occasionally double coupons up to $1.00, if that happened, only the cost of the item was subtracted. I don't get why they won't do that now though. Thanks again!

[bette]

That is very odd. All of my q's always double up to the amount of the item. So an item that is $.99 would show as $.50 then doubled another $.49 off to make the item free. The register does it automatically. I would definitely ask CS at your store about their individual policy on this one.

[aebmccoy79]

When does Kroger double coupons? Is it all the time or just one day a week????
I'm used to shopping @ Harris Teeter, and they do double coupons everyday, with a quarterly triple coupons.
Can anyone help me?

[aebmccoy79]

sorry double post.

[Amber1111]

Mine doubles qs up to $.50 every day. I don't recall Kroger ever having triple coupons.

[Moggy]

Originally Posted by Amber1111

Mine doubles qs up to $.50 every day. I don't recall Kroger ever having triple coupons.

Ours used to do double super coupons where they doubled up to $1.00 q's (if I remember correctly) but it's been several years since they did anything like that.I guess we should be grateful that at least they double an unlimited number of coupons everyday and their prices tend to be lower on a regular basis.