Catalinas Did Not Print...

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Old 10-14-2012, 08:20 AM
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catalinas did not print...

I did two of the buy 5 save $5 later and my Catalonia did not print...luckily I went to customer service and they gave me a $10 gift card! Be prepared for it not to print!
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Old 10-14-2012, 08:30 AM

RE: catalinas did not print...

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Same thing happened to me this morning. I had 4 transactions and they gave me $20 cash. I still don't know if you can do more than one set of 5 participating items/transaction.
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Old 10-14-2012, 08:35 AM

RE: catalinas did not print...

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I feel so bad for the employees when the company runs a huge promo that doesn't work right. I hope it gets fixed quickly.

Thank y'all for trying it out for us!
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Old 10-14-2012, 09:02 AM

RE: catalinas did not print...

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I normally take a copy of the catalina deal with me when I go shopping, but worse case scenario contact the catalina company.

Good luck!

Contact Information For Catalina Marketing

Customer Service Phone Number
(877) 210-1917, option 1
Have your receipt ready, and your Kroger Card
E-mail Contact Form

What To Do If Your Catalina Does Not Print (Thanks Jadasmom for this great information!)

Or simply go to the Catalina Support Website and input your information to request you OYNO[/size]
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Old 10-14-2012, 10:47 AM

RE: catalinas did not print...

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A woman on IHK said this:

Everything printed fine. I split everything into 5 transactions to lower my oop cost. I did one deal with 15 participating items and got 3 $5 ONYOs, and 3 transactions with 10 participating items each and got 2 $5 ONYOs from each order.
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Old 10-14-2012, 11:20 AM

RE: catalinas did not print...

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I'm going to go to the store pretty soon and cross my fingers that the $5 prints. I'm going to try only 5 items at a time. My Kroger is a pain so I don't want to end up having to fight for more than $5 if it isn't printing correctly.
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Old 10-14-2012, 11:27 AM

RE: catalinas did not print...

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Luckily this one is listed in the ad. If nothing prints, they can just look at it and then give the cash money, if that's their policy. Hopefully they have all the shelf tags up so that we can point it out to prove the item is included. I hope they don't give those forms some stores do where you have to mail in to the cat company, because then we won't be able to roll that money into the next transaction.

Good luck Sunday shoppers! I hope they get this fixed quickly.
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Old 10-14-2012, 12:09 PM

RE: catalinas did not print...

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I did 5 of the 5/5 deals at the same time (25 part products) and my cats printed just fine I'm loving all this free mac n cheese and taters...woohoo!
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Old 10-14-2012, 12:15 PM

RE: catalinas did not print...

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Same thing happened to me , gave me a raincheck customer service lady acted like she didnt know what i was talkin about iwouldnt leave until she did something, ihave had problems with her before caught her stealin qs out the papers which are located at customer service desk needless to say i called corp.
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Old 10-14-2012, 12:18 PM

RE: catalinas did not print...

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Hoping that this error is fixed by tomorrow when the Great Lakes regions sale starts.
Crossing my fingers for everyone else who is venturing out today!
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Old 10-14-2012, 01:15 PM

RE: catalinas did not print...

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There is another option, at least at my Krogers. I purchased 75 items together this afternoon and when my 15 cats did not print the wonderful customer service woman went to the managers office for awhile and came out with a paper. When she scanned it on a register and hit some buttons, it would print out the $5 cat from general mills. So she scanned the paper 15 times, scanned my Kroger card and handed me my cats. She apologized and said they were aware of the problem and the cashiers just had to manually scan this paper for each set of 5.
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Old 10-14-2012, 02:58 PM

RE: catalinas did not print...

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I bought 40 items (in 8 transactions) and not a single one of my cats printed. After the first transaction the customer service guy came over and entered some number or something and it printed out the cats from General Mills. I had a bunch of transactions so he just printed them all at once and let me use one per transaction to pay. It stinks that there is an issue with it printing on it's own but at least they have a solution.
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Old 10-14-2012, 03:18 PM

RE: catalinas did not print...

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Can we use the 5$ Catalina to pay for the
secondSame buy5 get $5 on your next shopping?
If it print and we can roll it it's will be a good thing.
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Old 10-14-2012, 03:42 PM

RE: catalinas did not print...

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Yes, the cat is rolling.
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Old 10-14-2012, 04:39 PM

RE: catalinas did not print...

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Quote:
Originally Posted by vabreadbaker View Post
Yes, the cat is rolling.


Did yours print or did they have to scan the coupon bar code at register to get it to print?

I did Mac n cheese no cat then did BC cake mix no cat got $10 cash from CS they said there was a scan tag at registers and she thought limit was 2 per order so I got 5 mac n cheese and 5 old el paso she scanned bar code nothing printed. Would LOVE to do this deal with it really working.
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Old 10-14-2012, 04:49 PM

RE: catalinas did not print...

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Mine didn't print, so I went to customer service. They didn't know what I was talking about, but luckily it's right in the ad. <C printed on the receipt beside each item. She printed out one $5 Catalina. She went back and printed out 2 more when I told her that I purchased 15 items. The exp is really short. They expire on the 21st. Don't know if the date is so short when they print as they should, but be sure you pay attn to the exp date.
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Old 10-14-2012, 05:59 PM

RE: catalinas did not print...

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Wow, that is a very short date. 7 days is nothing.

Can you look on one of the cats they force-printed and see if there is a limit for how many can redeemed in one transaction? When they had the $10 kraft one a few weeks ago I tried using 2 in one order. I didn't realize that it had a limit of one-per until it beeped and they wouldn't put it through. Thanks!
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Old 10-14-2012, 06:21 PM

RE: catalinas did not print...

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They have the standard excludes prescriptions jargon. And limit one coupon per purchase.
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Old 10-14-2012, 06:30 PM

RE: catalinas did not print...

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Quote:
Originally Posted by gravyqueen View Post
I'm going to go to the store pretty soon and cross my fingers that the $5 prints. I'm going to try only 5 items at a time. My Kroger is a pain so I don't want to end up having to fight for more than $5 if it isn't printing correctly.
SM or UCB? I went to UCB, got 25 items. 2 items didn't count (but should have) and no catalinas printed. He also only took off $1.64 for my free Lindt coupon, then applied a $3 coupon for another product and said it was for the chocolate. There was only 1 $3 coupon applied to my order. I asked him how much my flowers rang up, he said $4.99. I went to CS, she gave me cash for the balance of the Lindt coupon, and 5 $5 catalinas. I just looked at my receipt again, and the flowers rang up $9.99. I'm taking my 4 year old twins in there tomorrow, for the flower refund, just wish I had caught it while in the store so I would get a full refund for them. Blah blah. Just be prepared to go to customer service, and know what you deserve.

Oh, just saw that you already went. What a frustrating sale.
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Old 10-14-2012, 07:23 PM

RE: catalinas did not print...

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Quote:
Originally Posted by scwwplus2 View Post
SM or UCB? I went to UCB, got 25 items. 2 items didn't count (but should have) and no catalinas printed. He also only took off $1.64 for my free Lindt coupon, then applied a $3 coupon for another product and said it was for the chocolate. There was only 1 $3 coupon applied to my order. I asked him how much my flowers rang up, he said $4.99. I went to CS, she gave me cash for the balance of the Lindt coupon, and 5 $5 catalinas. I just looked at my receipt again, and the flowers rang up $9.99. I'm taking my 4 year old twins in there tomorrow, for the flower refund, just wish I had caught it while in the store so I would get a full refund for them. Blah blah. Just be prepared to go to customer service, and know what you deserve.

Oh, just saw that you already went. What a frustrating sale.
Depending on the day either can be a pain. I went to both today. I bought 40 participating items at at UCB and 24 at SM (I messed up). Surprisingly I didn't have a problem at all. Both stores were great and prepared for the problem. I ended up buying 6 General Mills Cereal Bars because I read that they were included in the sale and now that I think about it I don't remember seeing a "buy 5, save $5" tag, they were just on my list and ended up in my cart. I went to CS to return them and try to get my coupons back and buy 1 more item that counted so that I could get the $5. The girl there looked at the ad, decided that they should be included even though I told her that I had messed up but she said they should have counted and printed me a $5 cat. She couldn't get the second one to print so she handed me $5.

This is such a great sale. I hope that they fix the cat problem soon!
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Old 10-15-2012, 03:40 AM

RE: catalinas did not print...

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Quote:
Originally Posted by tratra
Wow, that is a very short date. 7 days is nothing.

Can you look on one of the cats they force-printed and see if there is a limit for how many can redeemed in one transaction? When they had the $10 kraft one a few weeks ago I tried using 2 in one order. I didn't realize that it had a limit of one-per until it beeped and they wouldn't put it through. Thanks!
No, nothing about using just 1 per transaction.
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Old 10-15-2012, 05:48 AM

RE: catalinas did not print...

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Will someone please post a new thread if they start printing. Im going out a lil later and will be happy to do the same. But Id like to know when to head over
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Old 10-15-2012, 06:15 AM

RE: catalinas did not print...

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On the back of my force printed ones it says, "Cannot be combined with same or any other offer....Limit one offer per purchase."
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Old 10-15-2012, 10:10 AM

RE: catalinas did not print...

is surfing AFC for the latest deals!
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hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!hbaqueen has posted more than 1500 great deals! WHOA!!
Still not workng as og 1245 today
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Old 10-15-2012, 10:27 AM

RE: catalinas did not print...

is surfing AFC for the latest deals!
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jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!jap631 has posted more than 1500 great deals! WHOA!!
It didn't work for me in Columbus OH at 830 this morning. Had to go to CS for a refund / they put it on a giftcard.
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DH,
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me,
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YDD
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DS and
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ODD,
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, sadly missing my beloved kitty.
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