Digital Coupons Loaded To My Card Don't Work

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Old 03-06-2012, 06:01 AM
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Angry Digital coupons loaded to my card don't work

In the past month, I loaded several digital coupons to my card. The amount does not get taken off at checkout, but the coupon disappears from "my coupons." Does this or has this happened to anyone else? What did you do about it?
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Old 03-06-2012, 08:20 AM

RE: Digital coupons loaded to my card don't work

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oops - disregard, I was in the wrong forum.
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Old 03-06-2012, 08:45 AM

RE: Digital coupons loaded to my card don't work

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In the past I have emailed them my receipt information, what coupons were loaded to my card and what I have bought. They have then loaded a generic ecoupon to my card that came off the next time I shopped.
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Old 03-06-2012, 01:37 PM

RE: Digital coupons loaded to my card don't work

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Do you ever print a list of the coupons that you have loaded on your Kroger card before leaving to go shopping? (When you click on "View My Coupons,", there is a place you can click on to print the list.) If you purchase something and the EQ doesn't come off, take your printed list and receipt to customer service in your store. Show them what EQ didn't come off and hopefully they can refund you the amount you are owed.
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Old 03-06-2012, 06:32 PM

RE: Digital coupons loaded to my card don't work

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I just printed my list, and will take it with me next time I go, probably tomorrow.
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Old 03-08-2012, 09:46 AM

RE: Digital coupons loaded to my card don't work

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Yes, of course, since I had my printed list, the coupons came off the total. Guess I'll have to start remembering to do that from now on.

Those race game items I won, didn't come off at the register, but the coupons disappeared from my "my coupons." It's been strange.
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Old 03-08-2012, 12:00 PM

RE: Digital coupons loaded to my card don't work

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Quote:
Originally Posted by vabreadbaker View Post
Do you ever print a list of the coupons that you have loaded on your Kroger card before leaving to go shopping? (When you click on "View My Coupons,", there is a place you can click on to print the list.) If you purchase something and the EQ doesn't come off, take your printed list and receipt to customer service in your store. Show them what EQ didn't come off and hopefully they can refund you the amount you are owed.
I actually had this happen a week ago. I took my receipt and printed list of ecoupons to customer service immediately after checking out. The CS lady told me that there wasn't anything they could do about it at the store level and I would have to call the 1-800 number on the back of my Kroger card. I wonder if this may be a YMMV.
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Old 03-08-2012, 12:07 PM

RE: Digital coupons loaded to my card don't work

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Originally Posted by glugal View Post
I actually had this happen a week ago. I took my receipt and printed list of ecoupons to customer service immediately after checking out. The CS lady told me that there wasn't anything they could do about it at the store level and I would have to call the 1-800 number on the back of my Kroger card. I wonder if this may be a YMMV.
They are able to go in and look in the computer at your account. I have done it at all 4 krogers we have here ! Then they refund what didnt come off !
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Old 03-08-2012, 12:17 PM

RE: Digital coupons loaded to my card don't work

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Originally Posted by nascarcutie07 View Post
They are able to go in and look in the computer at your account. I have done it at all 4 krogers we have here ! Then they refund what didnt come off !
Good to know!!! The CS lady must not have known that or she just didn't want to bother with it.
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Old 03-09-2012, 07:33 PM

RE: Digital coupons loaded to my card don't work

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I haven't had this happen at Kroger but I have had it happen at Meijer. When I went to the CS I got the same answer that I had to call a 800# however the nice employee do inform me that the number provides excellent customer service and would more than makeup for my trouble. I called the number and the loaded $3.00 to my mperk card for a .50 mistake! Fast and easy no problems what so ever. So it may be in your best interest to call the 800# instead of handling at the CS counter.
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