Could Someone Please Break Down The Scan Right Policy To Me?

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Old 11-04-2010, 03:16 PM
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could someone please break down the scan right policy to me?

Cant find the scan right policy. could someone break it down for me for kroger?TY
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Old 11-04-2010, 03:21 PM

RE: could someone please break down the scan right policy to me?

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Basically Kroger's policy is that if an item rings up at a price different than the price that is advertised (under $5) they will give you the item free and refund you the difference! I bought some Quaker snacks that were still tagged 10 for $10 (had a .75/1 coupon) and they rang up at $2 something so it threw off my total. Pointed it out to CS, took him back to the huge bin full of them marked 10 for $10, he refunded me the difference and gave me the item free He said they do that on items $5 or less.
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Old 11-04-2010, 03:23 PM

RE: could someone please break down the scan right policy to me?

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Thanks a bunch is this the same as the senate bill and if not how is the sentate bill different? Reason I asked is because I got two party size lasanga price was suppose to be $8.99. I paid $13.99 for each. I got back $14 this doesnt make sense. Shouldnt I have gotten more than that? Thanks
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Old 11-04-2010, 03:29 PM

RE: could someone please break down the scan right policy to me?

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This is my policy in michigan so shouldnt I have gotten back more than $14?
in michigan you are eligible for an amount 10 times the amount of the over charge UP TO $5 and not less than $1 on all scanned items excluding alcohol, tobbaco, and pharmaceutical items.
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Old 11-04-2010, 03:34 PM

RE: could someone please break down the scan right policy to me?

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Sorry op I don't live in Michigan your poliicies are WAY different up there why don't you talk to your cs?!
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Old 11-04-2010, 03:35 PM

RE: could someone please break down the scan right policy to me?

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Ty. Oh I definatly will. I just realized this after I got home though. Thanks a bunch.
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Old 11-04-2010, 04:31 PM

RE: could someone please break down the scan right policy to me?

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Here is a link to the Attorney General's page on the Michigan Scanning Law~
AG - Item Pricing (Scanner Law) Frequently Asked Question 3/2008

It does look like they shorted you $1, according to my math....
2 items paid $13.99, marked $8.99
Overcharge of $10 should have been refunded, plus the $5 Scanning Law Bounty (10x the difference, minimum of $1 to maximum of $5)

BTW...it actually doesn't exclude alcohol & pharmacy items. On the alcohol, they can't give you the difference if it would adjust the price lower then the state allowed pricing, but the bounty is totally separate. See #17 on the page I linked.
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Old 11-06-2010, 04:04 PM

RE: could someone please break down the scan right policy to me?

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I emailed them a while back asking if my region did participate in the scan right guarantee.. and I was emailed back that it did! There are certain stipulations... like items have to be bought after a certain time once the new sale starts.. and you have to actually TELL CS about it.. they will not refund you 100% without you saying.... scan right guarantee....

So, I highly suggest you call and talk to the manager or email corp and get it in writing!
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