Bonus Points Not Awarded

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Old 12-20-2014, 01:04 PM
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Bonus points not awarded

I was trying to use a coupon "earn $10 in points wys $50 storewide". I purchased $52 plus tax in store and used $40 in points to pay and cash for rest. I didn't get the bonus points credited to my account. Purchase was 2 days ago. After I emailed CS they responded that I can't use points to lower my balance under the minimum amount needed under the coupon, in this case $50. They said I need to spend $50 in real $.

Does anyone khabe any experience with this? Any input would be appreciated. Thanks
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  #2  
Old 12-25-2014, 10:06 AM

RE: Bonus points not awarded

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It's been my recent experience that the coupons now want $$ out of pocket. For a lot of them some $$ and some points hasn't been working. A good way to check is to go to kmart.com and find some items, put in the coupon and go to checkout. Then you can check if the bonus points are still there if you redeem points. If it looks like it would work online, it should work in the store too.
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Old 12-25-2014, 10:07 PM

RE: Bonus points not awarded

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Most of the new Kmart store transaction coupons have a disclosure on them: 'Purchase requirement is before taxes and after other discounts'. So you have to meet the $ threshold AFTER all store coupons and discounts have been applied, but MQs will count towards meeting the purchase requirement amount.
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Old 12-25-2014, 11:02 PM

RE: Bonus points not awarded

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Apparently they treat the SYWR points as discount. This is first time it's happened to me, but I guess it's the rule. And it was Sears I shopped at. Thanks for your responses.
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Old 12-26-2014, 06:54 PM

RE: Bonus points not awarded

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Yes, same at sears since the coupons were reprogrammed. Paying a fraction with cash and the rest in points now mostly only works on items that are "buy this item-get xx points back"
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