What Went Wrong?

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Old 09-29-2014, 01:06 PM
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What went wrong?

Yesterday I bought $30 worth of halloween stuff, I did not get my 5k back in points, I bought decorations which is included.

I had a 10k back in points on a $30 purchase coupon and I spent $15 in points which brought my total to $16 after tax. I earned the 10k in points.

So did I not earn the 5k in points because my total went under $30 or because I used the 10K in points coupon and you can't double dip promos like that?

I'm still a little new to kmart and working the points system. When I asked customer service they told me it was because you can't spend points to earn points (which we all know you can if you pay at least a little bit in cash) . Trying to figure it out for next time. Thank you!
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  #2  
Old 09-29-2014, 03:48 PM

RE: What went wrong?

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I believe the issue is likely due to the fact that you redeemed a points coupon, so it canceled out the other points redemption. If you go to customer service they can manually add the points to your SYWR account, just show them that you made the qualifying halloween purchase.
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Old 10-01-2014, 06:44 AM

RE: What went wrong?

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Thanks. I did go to customer service, it's because my point redemption took the total under $30 and that's why it didn't give me the 5k. They would not credit the points. I still earned points and paid with points and the deal was cheap enough that I'm leaving it be but I know in the future to watch the wyspend x deals with points.
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