[thriftyCAmom]

Like any other company in the retail biz...you fix it. But you don't drive away your customers by pulling something like this. I'd like to not give them notice when I decide to leave their membership. Up til now, I have felt valued. But like I mentioned it in another thread, they are killing themselves in their business with poorly trained store staff and stupid rules.

Abbie brought up a good point when talking to CS.....refunding every single item. I think I will call too.

[jteef1]

Originally Posted by tracysbeans

Yeah that is only reason many people went back and did more deals. Especially the people who weren't getting the $10 P&G crt. I read many people saying that it sucked that they weren't getting the $10 P&G crt but that the bonus points were good enough.

Yep. I am extremely NOT happy. I took the bonus points I was getting into consideration when I was buying lots of stuff. It is ironic that when people did call to check on the bonus points they were told the points were being issued for health and beauty purchases. I did NOT get the P&G CRT lately, but spent WAY more OOP than I would have because I getting bonus points on the purchases. I will be returning lots of stuff to Kmart.

I paid with $$$ and had $122 in points. They took away $109 in points from my account.

[tracysbeans]

Originally Posted by thriftyCAmom

Like any other company in the retail biz...you fix it. But you don't drive away your customers by pulling something like this. I'd like to not give them notice when I decide to leave their membership. Up til now, I have felt valued. But like I mentioned it in another thread, they are killing themselves in their business with poorly trained store staff and stupid rules.

Abbie brought up a good point when talking to CS.....refunding every single item. I think I will call too.

Well the Dove order I did today is going back IF I don't get those 3,000 points back. They are from an order I did today not last week.

[barg1948]

Angry! Argh! Hubby on the phone and gets a different response! Apparently it will be fixed and all will be forgiven. Guess corporate says its a huge mistake...

[thriftyCAmom]

Originally Posted by tracysbeans

Oh this is one time I hope people didn't stockpile points. I didn't even think about that until you said you saved some up. I don't think I will ever save any again after seeing this fasico.

Hey, what are those 2 money bags under my name for? Can we drop them into my SYWR account.

Yes please let us know if your in the negative too.

And you know what the sad part is. Under my SYWR account it tells me my points are piling up. Ok, So I'm 154,875 in the negative and my points are piling up There going in the trash right now.

Oh....to stockpile points? Yikes! I would def be fighting that one. I saw that one poster where his brother was negative or received the email right when this all started and thought Noooooooo I am not saving points. I am not sure why in the back of my mind I thought this would happen.

[tracysbeans]

Originally Posted by jteef1

Yep. I am extremely NOT happy. I took the bonus points I was getting into consideration when I was buying lots of stuff. It is ironic that when people did call to check on the bonus points they were told the points were being issued for health and beauty purchases. I did NOT get the P&G CRT lately, but spent WAY more OOP than I would have because I getting bonus points on the purchases. I will be returning lots of stuff to Kmart.

I paid with $$$ and had $122 in points. They took away $109 in points from my account.

So you stockpiled those points and they were sitting in your account yesterday and they are gone today? I hope your not saying that?

I luckily used the points as fast as I was getting them. BUT if what I had left is now gone then I'm not using that SYWR cards if I'm made to pay back $154,875 points. There is NO way I would be stupid enough to do that. I will just use a different card I got awhile back.

I actually find it kinda creepy that they can see what I'm buying and how many transactions I'm doing. The most I did once was 5 transactions and when I spoke with one of their reps on the phone she made it seem like I did something wrong. She was like we see ALL these transactions you did this one day. I had coupons expiring that day So yes I did 5 transactions. Big deal. How many did those people on the EC show do at their store? LOTS AND LOTS!

I don't like having a company spy on what I'm doing. I can see now why some people don't want to get store cards. MY purchases are MY business. And I don't think 5 transactions in one day is extreme. She made it sound that way. I do many different transactions at CVS and I don't get any grief for it and I'm not into discussing all the transactions days later with a store rep.

I'm started to get a weird vibe right now with ALL of this. I don't need anyone watching over me. It REALLY bugs me.

[barg1948]

But now they are acting like they are doing us a courtesy.

[tracysbeans]

Originally Posted by thriftyCAmom

Oh....to stockpile points? Yikes! I would def be fighting that one. I saw that one poster where his brother was negative or received the email right when this all started and thought Noooooooo I am not saving points. I am not sure why in the back of my mind I thought this would happen.

BUT let's say you saved all your points up from last week. I guess those people will be losing them then? I hope to many people didn't do that.

I remember some talk awhile back about someone saying to save some because sometimes you get bonus offers when you go to redeem points. When I read that I thought about starting to save some. Glad I changed my mind on that.

[tracysbeans]

Originally Posted by barg1948

But now they are acting like they are doing us a courtesy.

Yeah great way to treat your customers. And when I call in when I get transfered they say your getting transfer to a gold member rep. (or something like that) Made me sound special but not now. I don't even think the reps are very polite. At least most of the ones I have spoken to aren't.

[tracysbeans]

Looks like they are getting flooded by calls now.

[barg1948]

Back around Christmas time, every time you spent your points, you automatically got 50 pct of your points back. So if you spent 50,000 points on stuff, you immediately earned 25,000 new points: that was AWESOME and I took full advantage of it...but I haven't seen anything like it since.

[tracysbeans]

When I said I wanted to use my 3,633 points tonight at Sears to buy my grandson something but now couldn't she just said oh well. She said I don't blame you for not wanting to shop at our stores. I was like your not leaving me a choice but not to since I no longer have those points and I'm scared to use my card. Then she goes on to say well it will be 2 days to 2 weeks to fix this. I'm like WHAT?!! She said well were busy.

A bunch of BS if you ask me.

[tracysbeans]

Originally Posted by barg1948

Back around Christmas time, every time you spent your points, you automatically got 50 pct of your points back. So if you spent 50,000 points on stuff, you immediately earned 25,000 new points: that was AWESOME and I took full advantage of it...but I haven't seen anything like it since.

Oh wow that was a GOOD deal! But now I would be scared to save any up. Won't you?

[barg1948]

After today, I will even use .11 cents . I feel very small today.

[CajunCouponQueen]

Im negative too and this infuriates me. I think every one of us should email them and tell them we are reporting them to the better business bureau for fraud!!!!!!!!!!


I am absolutely doing it!!!!

[jteef1]

Originally Posted by tracysbeans

So you stockpiled those points and they were sitting in your account yesterday and they are gone today? I hope your not saying that?

Yes. I am saying that.
06/02/2012 Kmart - 30% in Points on Health and Beautycare products
-109990 -109990 $-109.99

I still have a balance, but they took away all my bonus points.

I actually did spend some as I earned them. I spent $21.50 one day. But since I had a balance, they just took the bonus points out of my account.

[tracysbeans]

Originally Posted by jteef1

Yes. I am saying that.
06/02/2012 Kmart - 30% in Points on Health and Beautycare products
-109990 -109990 $-109.99

I still have a balance, but they took away all my bonus points.

I actually did spend some as I earned them. I spent $21.50 one day. But since I had a balance, they just took the bonus points out of my account.

That is just crazy. I'm hoping that they figure something out with this. That is ALOT of points to lose.

[CasieMcCann]

They took 8,416 from my account

[Kathleens1979]

Just checked my account. It just went from 88,000 points last night to 5,000 this morning. I am furious!!! This is ridiculous. I was stocking them away to use next week with gift cards to buy a lawn mower. Wow! Can not believe they did that!!!

[cantstopshopping]

I'm sliding downhill......yesterday I was -$24, today I'm -$69!

I did state awhile back that I do not "save" my bonus points, just because of times with other reward programs that I've been burned. Looks like this is another one.

Reward programs can stop at any time. I never take any reward program/bonus program/etc for more than it's worth......as nothing, until you physically have something.

[bubbsguy]

I used my 17.xx in points yesterday and still had about 300 points left. Well this morning I'm NEGATIVE 21414 = 21.14. This is crap since I don't think I even got that many bonus points. I just didn't have the coupons for the deal. I did the razors maybe twice. I was doing the Rimmel deal. I'd change cards but I'm at silver.

[mandy_renee13158]

Not cool Kmart. I had about $100 in points and now I have -$77. I will NEVER do another deal that you get points back at their store.

[ambrosia10]

I sent their customer service an e-mail this morning. I'm honestly too angry to call. This "glitch" went on for more than a week; surely someone in their company noticed it much sooner than they seemed to take action. I feel like I've been duped.

When Rite-Aid had a glitch a few months ago and people were getting tons of extra +Up rewards, the store didn't punish those people for taking advantage of that or ask for the extra rewards to be returned. Why does Kmart think this is acceptable?

I haven't been a huge Kmart shopper because the nearest store is over half an hour away for me, but I made two trips and did multiple transactions while the P&G promo was going on. I also took advantage of the Rimmel deal. I still have P&G CRTs from the last round that I was saving to use on Sunday, as well as CATs from the Glad deal and gift cards. But now I'm just not feeling excited about it anymore. I'm wondering if the best option would just be to use up the remaining rewards I have and cross Kmart off my list.

[bubbsguy]

I got an email saying:
YOU HAVE BEEN AWARDED $10
worth of SHOP YOUR WAY REWARDS Points (10,000 Points)
to your account for being our valued Member.
HURRY! These Points expire on 06/04/2012.
You can redeem them towards anything you'd like
in Outdoor Living, in store or online

I wonder how this will work with my total now being negative? Online the grill tools are included in outdoor living so I'll try to get those for free if not I'll just cancel the transaction.

[debbie29638]

I noticed my account was negative too. I posted a couple of questions to them on their facebook page I guess now I know why they were not replying

My account shows almost a $40 negative balance and last time I checked I had almost $30 to use that I was planning to use tomorrow when the $10 coupon for spending $30 on P&G started again....