Delay In HT Reporting To S*?

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  #1  
Old 06-09-2013, 08:22 AM
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Delay in HT reporting to S*?

Does anyone have any issues with HT's delay in reporting to S*? I notice that sometimes it takes weeks for items I purchased at HT to be reflected through my S* account. Have you encountered any problems with this? I am concerned that I purchased a product within the time frame noted on S* but I still have not received credit because HT hasn't submitted their info.

On their coupon policy, it states that they no longer accept mobile coupons - does this mean S*? TIA
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Old 06-09-2013, 08:48 AM

RE: Delay in HT reporting to S*?

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I haven't gotten any credits from S* for a very long time now. S* told me that their deals are not good in conjunction with any other coupons. IE if you use an e-coupon from HT (or wherever) you will not get a S* credit for the same item. They said its being tracked by the cellfire system - so I just assume that that is why I haven't been getting the credits. Makes S* pretty useless if this really is what the issue I (IMO).
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Old 06-09-2013, 10:05 AM

RE: Delay in HT reporting to S*?

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Moggy and SCLolly,
Check to make sure that your HT card is still registered correctly with Saving Star. My daughter and I both stopped getting credit last fall. I happened to check my HT VIC account number, and it was wrong. My daughter checked hers, and it was wrong, too. After our numbers were corrected, we started getting credit (although slower than for other stores.)
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Old 06-09-2013, 11:28 AM

RE: Delay in HT reporting to S*?

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Originally Posted by Moggy View Post
I haven't gotten any credits from S* for a very long time now. S* told me that their deals are not good in conjunction with any other coupons. IE if you use an e-coupon from HT (or wherever) you will not get a S* credit for the same item. They said its being tracked by the cellfire system - so I just assume that that is why I haven't been getting the credits. Makes S* pretty useless if this really is what the issue I (IMO).
I don't have any issues receiving credit from S* when I purchase at CVS and I use mfg coupons all the time. Even Food Lion reports fairly quickly. During SD's I purchased some Bounty, which was part of a S* offer. I was only $4.96 away from getting my $5 credit. I am thinking I just need to finish this up at CVS or Food Lion. Thanks.
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Old 06-09-2013, 11:29 AM

RE: Delay in HT reporting to S*?

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Quote:
Originally Posted by marbec View Post
Moggy and SCLolly,
Check to make sure that your HT card is still registered correctly with Saving Star. My daughter and I both stopped getting credit last fall. I happened to check my HT VIC account number, and it was wrong. My daughter checked hers, and it was wrong, too. After our numbers were corrected, we started getting credit (although slower than for other stores.)
Thanks. I will double check my account to make sure my card # is correct.
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Old 06-09-2013, 12:21 PM

RE: Delay in HT reporting to S*?

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I haven't seen anything change or amiss with Saving Star. In fact, today I checked my account and just received all my credits for items purchased during last weeks Super Doubles, including those I used paper coupons on.

I would say that HT seems to be one of the slower stores to upload their data to Saving Star, and in the past it has sometimes taken up to a month for me to get credits. But I have always eventual gotten all my credits.

I would say to be careful to read exactly what the S* offers are as well. Sometimes the offers are pretty specific to type and size of product, and I think people sometimes think they are entitled to credits when they don't buy the exact correct items.
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Old 06-09-2013, 01:05 PM

RE: Delay in HT reporting to S*?

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Originally Posted by evandak1 View Post
I haven't seen anything change or amiss with Saving Star. In fact, today I checked my account and just received all my credits for items purchased during last weeks Super Doubles, including those I used paper coupons on.

I would say that HT seems to be one of the slower stores to upload their data to Saving Star, and in the past it has sometimes taken up to a month for me to get credits. But I have always eventual gotten all my credits.

I would say to be careful to read exactly what the S* offers are as well. Sometimes the offers are pretty specific to type and size of product, and I think people sometimes think they are entitled to credits when they don't buy the exact correct items.
Well, at least I have hope. If you just received credits for items purchased during SD, then hopefully I will soon. The offer I needed to finish up was the Bounty, Frebreeze and Swiffer. I did use a paper coupon however, my ZVR for $.25 on Bounty did not come off. So, no E coupon was used. Fingers crossed.
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Old 06-09-2013, 02:42 PM

RE: Delay in HT reporting to S*?

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Quote:
Originally Posted by SCLolly View Post
Well, at least I have hope. If you just received credits for items purchased during SD, then hopefully I will soon. The offer I needed to finish up was the Bounty, Frebreeze and Swiffer. I did use a paper coupon however, my ZVR for $.25 on Bounty did not come off. So, no E coupon was used. Fingers crossed.
I've just received credits from the beginning of super doubles and still am waiting for credits from the second half of SD week. I agree with others, HT does seem to take much longer than the other stores, but I have gotten money for every offer I used, whether or not other Qs were involved.
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Old 06-09-2013, 03:46 PM

RE: Delay in HT reporting to S*?

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I haven't got any from SD yet. Even if SS don't work with ZVRs we should still get SS like $/$ Pantene for example.
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Old 06-09-2013, 06:44 PM

RE: Delay in HT reporting to S*?

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I've had HT $* credits take as long as a month.

Never had a problem using them with other e-coupons and paper coupons.
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Old 06-09-2013, 07:23 PM

RE: Delay in HT reporting to S*?

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Mine take a while to credit, regardless of the store.
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Old 06-09-2013, 08:34 PM

RE: Delay in HT reporting to S*?

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My saving star credits from my HT purchases made 6/2 and after showed up today.
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Old 06-10-2013, 04:28 AM

RE: Delay in HT reporting to S*?

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Quote:
Originally Posted by SCLolly View Post
I don't have any issues receiving credit from S* when I purchase at CVS and I use mfg coupons all the time. Even Food Lion reports fairly quickly. During SD's I purchased some Bounty, which was part of a S* offer. I was only $4.96 away from getting my $5 credit. I am thinking I just need to finish this up at CVS or Food Lion. Thanks.
But you don't use e coupons at CVS, do you?

The last credit I received was on 4/24! I don't understand how my Vic card number could be wrong when I've been getting credits up until then? And when you check your account you can only see the last 4 digits of the card you registered. ETA ~ I just re-entered it and it says that the card number is already registered.
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Old 06-10-2013, 04:37 AM

RE: Delay in HT reporting to S*?

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Here is a quote from their FAQ's - this is not what the S* rep told me though.

"Do SavingStar eCoupons stack with in-store discounts or manufacturer’s coupons?

SavingStar eCoupons will work whether or not you combine them with other services’ coupons, but they are not intended to be used this way. Generally, manufacturers state that it is against their policies for shoppers to redeem more than one manufacturer’s coupon for the same purchase. Using in-store coupons in combination with SavingStar eCoupons is not a problem. Using coupons from other services in combination with a SavingStar “One or Many” deal is not a problem.

In the future, we may implement mechanisms to limit the combination of SavingStar eCoupons with other manufacturer coupons."
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Old 06-10-2013, 04:38 AM

RE: Delay in HT reporting to S*?

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HT is slower posting than CVS for me

My HT receipts have posted thru 6/1 -- waiting for 6/2-6/4

Purchase made @ CVS on 6/8 posted this AM
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Old 06-10-2013, 04:40 AM

RE: Delay in HT reporting to S*?

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Originally Posted by Moggy View Post
But you don't use e coupons at CVS, do you?

The last credit I received was on 4/24! I don't understand how my Vic card number could be wrong when I've been getting credits up until then? And when you check your account you can only see the last 4 digits of the card you registered. ETA ~ I just re-entered it and it says that the card number is already registered.
No, no e coupons at CVS. I just wondered if using ZVR's had any impact on S*. However, for this purchase, no ZVR's were used.
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Old 06-10-2013, 04:40 AM

RE: Delay in HT reporting to S*?

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But you don't use e coupons at CVS, do you?

The last credit I received was on 4/24! I don't understand how my Vic card number could be wrong when I've been getting credits up until then? And when you check your account you can only see the last 4 digits of the card you registered. ETA ~ I just re-entered it and it says that the card number is already registered.

Why don't you try deleting your eVIC card for a week of so (you're not getting any benefit right now) and then add it back.
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Old 06-10-2013, 06:22 AM

RE: Delay in HT reporting to S*?

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Originally Posted by AObreezes View Post
Why don't you try deleting your eVIC card for a week of so (you're not getting any benefit right now) and then add it back.
I may have to try that. I did re-enter it this morning so we'll see if that helps first. I think I started having trouble the day that I was trying to save a S* coupon that was the same as an ZVR coupon and it wouldn't let me save it. That's when I contacted S* and was told I couldn't save/use both. I haven't seen any credits since around that time.
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Old 06-10-2013, 10:12 AM

RE: Delay in HT reporting to S*?

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I bought the Cheerios Honey Nut CRUNCH medley ($ .75/1 SavingStar) last week.

Saving star credited me with the wrong cereal, the Honey Nut Cheerios amount $ .50. That is also the ZVR ($ .50/1, not the $ .75/1) that came off my receipt. I went to CS the next day (after I printed out my ZVR's) and took my receipt to show them. They re-imbursed me. My receipt says Cheerios Honey Nut (thought the words were not all printed on the receipt).

Don't know how I could fix this one, without it being a mess with SavingStar.
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Old 06-10-2013, 01:31 PM

RE: Delay in HT reporting to S*?

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yesterday i got Pantene, Gillette and GM cereals credited from the SD - so its working fine, just slow.
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Old 06-10-2013, 03:11 PM

RE: Delay in HT reporting to S*?

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I actually received my credit this morning for the Bounty I purchased during SD's. I was starting to sweat there for a while.

I just wonder what HT means when they state they no longer accept "mobile" coupons. We don't have Cellfire in this area and the P&G Ecoupons are not available either.
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Old 06-11-2013, 07:59 AM

RE: Delay in HT reporting to S*?

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I just received credit for some items purchased during SDs (on 5/30). The email giving me credit came in last night (6/10). I generally takes around 2 weeks for HT purchases to post for me.
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Old 06-12-2013, 03:25 PM

RE: Delay in HT reporting to S*?

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Quote:
Originally Posted by Time4mom2 View Post
I bought the Cheerios Honey Nut CRUNCH medley ($ .75/1 SavingStar) last week.

Saving star credited me with the wrong cereal, the Honey Nut Cheerios amount $ .50. That is also the ZVR ($ .50/1, not the $ .75/1) that came off my receipt. I went to CS the next day (after I printed out my ZVR's) and took my receipt to show them. They re-imbursed me. My receipt says Cheerios Honey Nut (thought the words were not all printed on the receipt).

Don't know how I could fix this one, without it being a mess with SavingStar.

You are confusing ZVR's and SavingStar fyi
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Old 06-12-2013, 07:22 PM

RE: Delay in HT reporting to S*?

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You are confusing ZVR's and SavingStar fyi
Hummmm.....

I had a $ .75/1 ZVR Cheerios Medley Crunch cereal. This amount did not come off my receipt when I purchased it. It is still listed with my other ZVRs.
A $ .50/1 ZVR came off my purchase and was listed as (Cheerios honey nut cereal).


Also, I had a $ .75/1 SavingStar Cheerios Medley Crunch cereal. This is still listed as my activated offer with them. I have only bought the Cheerios Medley Crunch cereal.
I had a $ .50/1 SavingStarfor the Cheerios Honey Nut cereal. That has now been credited to my account (says redeemed).
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Last edited by Time4mom2; 06-12-2013 at 07:28 PM.
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