[cajun-lorelei]

Well, the new RC policy sure is causing problems for our "fav" CS workers as I predicted! I walked up to get RC on Martha White & the Mazola spray & the nice/polite CS guy apologized right off the bat & told me he was not sure how to issue the *new* RC. He called the manager over while a throng of disguntled shoppers assembled behind me, hoping for RC on the E-Vic special of .99 sugar! Since there is only ONE computer to issue the "inventory control number" at the CS desk, you can imagine the wrath of the building crowd, coupled w/ the fact that the Mazola spray was NOT even in the system!

I was informed by the store manager that the new RC would have to be specific about flavors/scents, etc. They actually needed to know which Martha White muffin flavors I wanted, so I went over to look & came back w/ my list. All the while, shoppers were joining the unfriendly escapade of being forced to wait a ridiculous amount of time for a RC that could have simply been written out in less than a minute 2 days ago. By this time, there were 3CS people (including the unfriendly *beep*) writing out RC, but that wasn't helping anyone yet, b/c they STILL had to be entered into the system!!!

I finally decided to cut everyone a break & asked the friendly guy to finish my RC when he had time tonight & I would pick them up tomorrow. I said over my shoulder to the *beep,* "please make sure you give____ my sugar RC when you're finished writing it!" More dirty looks....!

Ahhhhhh, I almost forgot....since my store was completely out of the E-VIC special (.99 sugar), they would NOT issue a RC for that amount. We could only get the 2/$3.00 price! I guess they were afraid of someone getting an extra sugar for that price??? C'mon, after this new RC fiasco, we all deserve a FREE sugar!!!!

HT, do us all a favor & ditch this new RC crap!!!!

Lorelei

[Tangi1]

There was a line at my store for RC's too. New RC policy had 1 lady trying to find them on the computer & 1 man running back & forth to make sure they were out of the items. 5 RC's = 45 minutes! Did get the .99 sugar + the 2 for 3.00.
She informed me that there were absolutely none in the warehouse. I asked her who was in charge of ordering & making sure they had everything stocked. She told me the manager. I told her that she needed to let him fill out allllll of these RC's & maybe next time we won't have to waste our time or theirs on RC's. She said that she already told him he needed to do it.
It would really be nice if we could go to a store & find the advertised sale items actually on the shelves. We could make our list & get everything on it! Ok, back to reality Anywho, I had a great trip thanks to AFC. Love this site!!!

[foodie]

You don't have to receive a raincheck on the $.99 sugar. At my store, Reston, VA, they were out. RGIS the inventory company doing the counts today was the reason they were not so quick in stocking the sugar and flour sales. However, I asked a store manager is they would SUBSTITUTE since they were out.

The store manager substituted the Domino 5# Sugar for me for the SAME price as the out-of-stock sugar. He had to override the sugar price to equal the sale price. Scan Coordinators were entering the adjusted substitute price so that the registers would scan correctly.

I got my flour and sugar using substitute products. Just ask the Customer Service Desk and they can verify with the Co-Managers/Store Managers or Grocery Managers. Do not take the word of the CS Clerks.

You can substitute comparable products--easier than rainchecks. Also, after the inventory people had finished counting the aisles of baking products--i.e. flour and sugar items--the managers had someone put new stock out. They already had counted the backstock in the back stockroom per the manager's info to me.

Hope this helps--

Foodie

[chavous]

Yeah, thats what they did for me regarding the Heinz ketchup. They were out of the 14,20 oz. And they asked me if I would take a substitute and I said that I have coupons for Heinz and not Hunts and the manager said I will override the coupons for you. So I ended up getting the 40 oz Heinz for the 20 oz price plus my coupons.

[Moggy]

I don't see me asking for rainchecks in the near future, but I'm sure that was their plan.

[Myrna Fanney]

I got a written RC for Duke's mayo yesterday. No hassle, no problem. Burlington,NC.

[cajun-lorelei]

Originally Posted by ignatme

There was a line at my store for RC's too. New RC policy had 1 lady trying to find them on the computer & 1 man running back & forth to make sure they were out of the items. 5 RC's = 45 minutes! Did get the .99 sugar + the 2 for 3.00.
She informed me that there were absolutely none in the warehouse. I asked her who was in charge of ordering & making sure they had everything stocked. She told me the manager. I told her that she needed to let him fill out allllll of these RC's & maybe next time we won't have to waste our time or theirs on RC's. She said that she already told him he needed to do it.
It would really be nice if we could go to a store & find the advertised sale items actually on the shelves. We could make our list & get everything on it! Ok, back to reality Anywho, I had a great trip thanks to AFC. Love this site!!!

Yeah, the CS people AND the managers at my store were running around like chickens w/ their heads cut off! None of them seemed to know what the other was doing. You'd think that before implementing such basic policy as a RC, they'd at least give all their CS & managers a crash course on the subject. Most people aren't going to be as nice as I was & I forsee MANY calls to corporate over this! Maybe that's what we all need to do...to help them see that looking up an inventory control # for a RC is a big waste of TIME (for us) & MONEY for their managers who have to waste their precious time trying to figure this mess out...instead of doing what theu're paid to do ~ MANAGE!

Edited to add that of course while all this was going on, cashiers were paging CS to help w/ various problems & none of them were available to go b/c they were too embroiled in RC riots...!

[cajun-lorelei]

Originally Posted by foodie

You don't have to receive a raincheck on the $.99 sugar. At my store, Reston, VA, they were out. RGIS the inventory company doing the counts today was the reason they were not so quick in stocking the sugar and flour sales. However, I asked a store manager is they would SUBSTITUTE since they were out.

The store manager substituted the Domino 5# Sugar for me for the SAME price as the out-of-stock sugar. He had to override the sugar price to equal the sale price. Scan Coordinators were entering the adjusted substitute price so that the registers would scan correctly.

I got my flour and sugar using substitute products. Just ask the Customer Service Desk and they can verify with the Co-Managers/Store Managers or Grocery Managers. Do not take the word of the CS Clerks.

You can substitute comparable products--easier than rainchecks. Also, after the inventory people had finished counting the aisles of baking products--i.e. flour and sugar items--the managers had someone put new stock out. They already had counted the backstock in the back stockroom per the manager's info to me.

Hope this helps--

Foodie

Katie & Chavous, y'all have such nice CS/managers at your stores! I don't think there's any way they would substitute the ketchup or sugar, much less override my coupons at my store, but I might just have to ask!

I do have a strategy for today's trip, however. They're having wine tasting at my store this afternoon, so I plan to "knock a few back" before I have to deal w/ RC riots again...!

[cajun-lorelei]

Originally Posted by Moggy

I don't see me asking for rainchecks in the near future, but I'm sure that was their plan.

Remember when I said, "You've got to fight for your right to double & triple?" Well, I guess the same now applies to RC!

[cajun-lorelei]

Originally Posted by Myrna Fanney

I got a written RC for Duke's mayo yesterday. No hassle, no problem. Burlington,NC.

Did they write it the regular way, or did you have to wait for the computer to assign an iventory control #?

[mcoates1297]

Originally Posted by cajun-lorelei

Katie & Chavous, y'all have such nice CS/managers at your stores! I don't think there's any way they would substitute the ketchup or sugar, much less override my coupons at my store, but I might just have to ask!

I do have a strategy for today's trip, however. They're having wine tasting at my store this afternoon, so I plan to "knock a few back" before I have to deal w/ RC riots again...!

Believe it or not, it's actually HT's policy to offer a substitution. I was a mystery shopper for them and that was one of the questions on the questionnaire that I filled out. Now, that doesn't mean that your store will do that......

Good Luck!

[Kristina Hughes]

That would be great if they do it at my store. I don't think I'm ever gonna get my ketchup.

[simba123]

Our store was out of ketchup and I asked about it. Mgr. said that the next truck would be on Fri night.

[Bandksmom]

I've been lucky so far and found everything in stock but I do have a question just in case. If I get a RC and I use it next week will they still triple my coupons?

[sj081995]

Originally Posted by Myrna Fanney

I got a written RC for Duke's mayo yesterday. No hassle, no problem. Burlington,NC.

Hello Myrna Fanney.... I am in Burlington, NC too....

[aurorahorse]

I've been lucky so far...I've waited 5-10 minutes, but I'm fine with it, since they told me the idea of this new system is to help them keep better inventory in the future. I feel sorry for them having to learn this new system.

[LyndaSLP]

There was a sign at one of my HT stores yesterday stating "Please substitute Crystals Sugar for the HT sugar eVic offer. We apologize for any inconvenience."

That said, both the HT sugar AND the Crystals brands were out of stock.

So, the CS person wrote me a RC for (1) HT sugar at 0.99

Their new policy will NOT stop me from getting rainchecks. RC are AWESOME! What a way to preserve a sale price til the next time you need the item. KWIM?

[LyndaSLP]

Originally Posted by Bandksmom

I've been lucky so far and found everything in stock but I do have a question just in case. If I get a RC and I use it next week will they still triple my coupons?

No. They will not triple your coupon once the triple coupon event is over.

[sj081995]

MY HT in Burlington had some Sugar in today... I got 3 (which was the limit)! WOOHOO!!! They also had gotten more Dukes mayo, & Mazola spray in.... Now I need the Heinz ketchup & the Welch's Lite juice

[LyndaSLP]

My HT store was complete re-stocked in sugar today!

[sar1]

Sorry it was such an icky experience! I'm new to getting rainchecks so since I'm learning the system I try to be patient w/the person writing them. I haven't gotten any under the new system yet, but since I tend to shop during the morning hours when the store's not as crowded hopefully it will go more smoothly.

[Myrna Fanney]

Originally Posted by cajun-lorelei

Did they write it the regular way, or did you have to wait for the computer to assign an iventory control #?

A friend picked it up for me (we work together and she had to run to HT to pick up some items for work) I work in a fine dining restaurant. The RC is just a normal handwritten RC w/o any #'s on it. Says: Three deals, BOGOF, Dukes mayo 32 oz. dated and signed. I ran back into HT yesterday am (Fri.) and the mayo was restocked so I still have my RC for later!!! HTH

[Myrna Fanney]

Originally Posted by cajun-lorelei

Did they write it the regular way, or did you have to wait for the computer to assign an iventory control #?

Originally Posted by sj081995

Hello Myrna Fanney.... I am in Burlington, NC too....

Maybe you were one of the ladies with the binders!!! (Wed. am between 8:45 and 10:00)

[mcwiggins]

Originally Posted by Bandksmom

I've been lucky so far and found everything in stock but I do have a question just in case. If I get a RC and I use it next week will they still triple my coupons?

I know this was answered in an earlier post, but also wanted to let you know that you can hold onto this RC until the next triples and use it then. The bad side of this is that we don't know when the next big sale is. HTH

[momofmany]

Anyone else getting the grief that they will only write rain checks for items advertised in the sale flyer? If it's posted on the shelf, and they're out, too bad!

I had this happen twice so far this week. I'm STEAMED!!