[dealsleuth]

Originally Posted by joshmamabear

Sorry for your trouble at your WAG. It is inevitable for most couponers (not just you) to be monitored or observed when they are doing several b2b transactions. its just a fact we have to live with if we want to keep doing multiple transactions per store per visit. If the store doesn't mind, fine. BUT if they do mind, I think reporting them to corporate won't do any good. We are just flagging ourselves and making them dislike us.

as to your question on how they can monitor your transaction,

There is what you call EJRs (electronic journal report) that can be reviewed instantly if store management wishes to. That is one reason why it is IMPORTANT NOT to get into refund often as most people are very happy to brag about. They are flagging themselves without even realizing it. They wonder later on why their "nice" stores became "ogres" and the "sweet" cashiers became "witches". Think carefully. People have the wrong notion they can be traced by debit/credit cards only. Wrong. even if one pays in cash and is a regular customer who does several b2b transactions with coupons, their transaction(s) can be pulled out instantly for review. These may be used against them in case the store is reported to corporate. If customer knows everything they are doing is kosher, no problem and they have all the right to complain if they feel they have not gotten good service. But for others, this may help some people to calm down first and weigh it carefully before they call corporate about their transactions gone bad.

HTH.

I had not been there in 6 days and she inferred that they pulled my transactions at some point since the altercation with the other shopper not immediately. I have no problem with them looking at my transactions, the whole conversation about possibly having the other customer arrested just leaves a bad taste in my mouth. Not that I even believe that this person has done anything to be arrested for from what information I have currently.

thanks

[dealsleuth]

Apparently this thread has been moved. I apologize for posting in the wrong place apparently. I guess I did not consider my experience a gripe, groan or rant and just wanted to share the potential seriousness of the current climate of Walgreens, or at least the Walgreens in this town. Thanks

[maree9304]

They usually move these threads because they want the store forums to be reserved for deals,coupon discussions, etc. Don't take it personally. I'm sorry about your experience and that your walgreens is being unreasonable.

[joshmamabear]

^^ you did nothing wrong.

its just SOP that most store (bad) experiences are transaferred to the gripes forum where they rightfully belong. Don't take offense in it.

[dkdorrell]

Just to show how crazy things were yesterday, I had to explain to the cashier who was waiting on me that the computer cannot read the bar code on the item they were scanning because they had their finger over it. Yep that took the daily prize yesterday. Now know that I have worked most of my life as a front-end cashier. I am still shaking my head over that one.

[karren tipton]

Originally Posted by dealsleuth

BINGO. That is the place. Same cashier I would imagine. In fact if you had a binder in the child seat of the cart I passed you as I left. I started to come back in and speak with you but I didn't.

Mr. M. has always been extremely friendly and helpful. As you said he was not there today or I would have spoken with him. This BA is concerned for her job imo. If he understands though, why has he sent transactions to Loss Prevention?

As for your scenario with the Gift Cards, I'm sorry but it is over my head. I have no idea how this is done. But come to mention it she did say this person had paid with a gift card and was using RR somehow for cigarettes and prescriptions. To tell you the truth she lost my in the story. But she did say they were thinking about having someone arrested. I told her if she had any question about any transactions of mine or felt uncomfortable then tell me and I will go somewhere else. She said she really didn't know what was wrong until she spoke with Loss Prevention.

IMO there needs to be some training pretty quickly.

Yes, that was me!!!!!! Oh, I wish you had spoken to me, it would be so much fun to meet a fellow couponer!! Yeah, the gift card scenario was over my head, too. I don't know who cleaned the shelves of the Theraflu, but they did nothing wrong either. I think she is smoking something to think they could arrest a customer for shopping. I do think Mr. M does understand, it's Loss Prevention coming down on all stores and he wanted to prove their was nothing wrong going on at his store. That is why he sent my transaction to them, so IF this store is doing something wrong, they need to tell him what it is. He told me his wife was a serious couponer, too. He said she would be standing right by my side applauding my transaction, but he does not let her shop at his store, so there is no conflict of interest. I think the employees(cashier Tammy) are scared because of what that other store has done and she thought she new how to do transactions with coupons and RRs, but they had her doubting. She did tell me that she told Mr. M that as long as you have a q for each trans. you were in the right. And he told her(I heard this) that you can use a many coupon with a Wags coupon. They pretty much know what to do, they just want confirmation from Loss Prevention.
Please, stop me anytime you see me, I would count it a pleasure to meet you!!!!!

[KAREN BUTLER]

I have 4 wags here and I think they are all great you might get one cashier that is bad but over all they are great and the mangers here are great to.

When I first started useing coupons and rr at wags the cashiers were really bad but that may have been me I would get so up tight I think that made my that way

finally I found one cashier that was really helpful and now they all are just great

[stephanie586]

Originally Posted by dealsleuth

Respectfully I don't think the problem is with this cashier. She is very coupon friendly and had never, even today been less than pleasant and helpful. She was simply relaying the situation as she heard from the manager.

I was not aware that Walgreens recently went through a change in ownership.She told me when Mr. Walgreens (didn't even know there was a Mr. Walgreens) owned the company the training was much better. This may be an over-reaction by the manager but this is ridiculous. She is afraid for her job for simply taking RR from customers as payment for goods purchased.

I also had never had any issues with Walgreens prior to today and I agree that corporate needs to get their act together and either train the leaders as they want them to lead or get leaders that can and will do as they are directed.

there is no "Mr. Walgreens" and its also a corporation and they do not franchise. I work with them everyday. (I work in Pharma Distribution) Walgreens makes 90% of their profit from prescriptions and its in the Billions. The people that are getting upset are the managers and they trying to regulate at the store level in 100 different ways. The threats are just that, empty threats.

[dealsleuth]

Originally Posted by karren tipton

Yes, that was me!!!!!! Oh, I wish you had spoken to me, it would be so much fun to meet a fellow couponer!! Yeah, the gift card scenario was over my head, too. I don't know who cleaned the shelves of the Theraflu, but they did nothing wrong either. I think she is smoking something to think they could arrest a customer for shopping. I do think Mr. M does understand, it's Loss Prevention coming down on all stores and he wanted to prove their was nothing wrong going on at his store. That is why he sent my transaction to them, so IF this store is doing something wrong, they need to tell him what it is. He told me his wife was a serious couponer, too. He said she would be standing right by my side applauding my transaction, but he does not let her shop at his store, so there is no conflict of interest. I think the employees(cashier Tammy) are scared because of what that other store has done and she thought she new how to do transactions with coupons and RRs, but they had her doubting. She did tell me that she told Mr. M that as long as you have a q for each trans. you were in the right. And he told her(I heard this) that you can use a many coupon with a Wags coupon. They pretty much know what to do, they just want confirmation from Loss Prevention.
Please, stop me anytime you see me, I would count it a pleasure to meet you!!!!!

I too wish I had come back in to speak with you. Sometimes I go early in the morning before work but it is usually closer to 7 than 6. If I see you I will stop you. I agree it would be fun to meet a fellow couponer.

[dealsleuth]

Originally Posted by stephanie586

there is no "Mr. Walgreens" and its also a corporation and they do not franchise. I work with them everyday. (I work in Pharma Distribution) Walgreens makes 90% of their profit from prescriptions and its in the Billions. The people that are getting upset are the managers and they trying to regulate at the store level in 100 different ways. The threats are just that, empty threats.

This is so true. I don't think any drugstore is making much money on the front store sales. It is all to get customers in the door to use the pharmacy.

[timmsa]

I know if any cop were to come out they would be highly upset, because there are more important things to do than bust someone for using to many coupons.

[dealsleuth]

Originally Posted by stephanie586

there is no "Mr. Walgreens" and its also a corporation and they do not franchise. I work with them everyday. (I work in Pharma Distribution) Walgreens makes 90% of their profit from prescriptions and its in the Billions. The people that are getting upset are the managers and they trying to regulate at the store level in 100 different ways. The threats are just that, empty threats.

Your post made me curious as you seem as positive that there is no Mr. Walgreens as the cashier was that there was. I have done a little search and there absolutely was a Mr. Walgreens. I am not being argumentative just naturally curious. Thanks for your help


Son Of Walgreens Founder Dies At Age Of 100 - cbs2chicago.com


" Charles R. Walgreen Jr., son of the founder of the Deerfield-based drugstore chain and its second president, died early Sunday at the age of 100.

According to the Cook County Medical Examiner's office, Walgreen was found unresponsive in his bed at his Northfield home late Saturday night. He was pronounced dead at 1:45 a.m.

Walgreen, the Deerfield-based drugstore chain's second president and son of its founder, first worked for the family business as a delivery boy in his grade-school days. "

[goofysgarage]

Since we are here I am in Tn also. And in Lewisburg and Columbia I have never had a problem with any transactions and I have done way too many this month!I guess I just had to speak nicely and really count my blessings OUT LOUD so that when our store manager reads this and probably will THANK YOU. I am really sorry that happened .I guess I fail to appreciate the good things in my life.

[DiannC]

There was a Mr. Walgreen, but the Walgreens family doesn't run the company anymore. I have been with the company long enough to remember when he ran the company and things have changed a lot since then.
We no longer get training, we don't get a holiday bonus anymore, we have all had our hours cut and corporate is threatening to lay off all hourly managers (which is 2-5 managers per store, depending on if they are 24-hours or not). As if we needed something else to stress about! The way they will handle the lay offs is to "catch" you doing something and then terminate you, that way they don't have to pay unemployment. They have done this in the past, although not on such a large scale. That's why the cashiers and managers are freaking out about these things, they know that LP is "watching" and looking for reasons to let people go. I go to work every day with a sick feeling in my stomach, every day I wonder if I will have a job tomorrow.

Honestly, I have been working for Walgreen's for over 8 years and I no longer shop there. I take my business to stores that don't give me so much trouble.


And as far as tracking purchases, yes, we are able to do that, quite easily in fact. With a few keystrokes I can pull up transactions from months ago (or minutes ago) and get everything you purchased, what coupons you used, how you paid, who rang up the purchase, what register you checked out at, what time it was, everything. If I need to I can use that information to pull up digital tapes of the registers and actually watch your transaction. I'm not saying that's what they are doing, and I have only done it a handful of times (twice resulting in arrests, but those were people actually shoplifting items), but it is possible to do.

[joshmamabear]

Originally Posted by DiannC

And as far as tracking purchases, yes, we are able to do that, quite easily in fact. With a few keystrokes I can pull up transactions from months ago (or minutes ago) and get everything you purchased, what coupons you used, how you paid, who rang up the purchase, what register you checked out at, what time it was, everything. If I need to I can use that information to pull up digital tapes of the registers and actually watch your transaction. I'm not saying that's what they are doing, and I have only done it a handful of times (twice resulting in arrests, but those were people actually shoplifting items), but it is possible to do.

One SM told me the same info regarding the EJRs and how LP can pull up one store and "see" all transactions going on. They can catch stores who print huge numbers of RRs where numbers of items sold does not tally with RRs printed.

[kobbermannfarms]

WOW!!!!! Great info above.

I have never had problems until last night. My closest Wags is 40 miles away. I only get there once a week if lucky. I went after trick or treating last night to get robitussin. They had 4 left, I got a couple of the other deals too, so i had 4 trasactions. The store was dead. I checked out and the cashier was super great. One of the managers came over and called the other managers over. They said I couldn't clear the shelves of the robitussin. I said i have 4, the sale ends tonight, and i havent been here all week to get any, and last week when i was here you didn't have any. They didn't care. It was like 9 at night! Whatever, then i was told i can only do one transaction in the store per day. I asked to see this in writing, as i have seen several others doing multiple transactions too....they couldn't produce anyting. Then it gets better, i pull out my RRs to pay the cashier and the male manager (all 3 of the managers are still standing next to me and i am ignoring them by this point) states that I can only redeem 1 RR per day also! I turned and stated that you can not just make up the rules as you go and i let him know that i was going to bring this to corporates attention, he seemed to get nervous and walked away. I have never had problems here before, and i am not sure if someone else abused the rr system lately to ruin it for all of us at this store. I let him know that i usually roll about $200-$400 worth a stuff a month and that I was going to take my business to another store.

I have had great experiences before this, so I was very angry when i left. I am thinking they were bored with no customers last night so they had to pick on me for something to do. I was totally lagit with my coupons. I may just drive the 55 miles in the other direction and go to another store for a while.
Cazy!

[stephanie586]

Originally Posted by dealsleuth

Your post made me curious as you seem as positive that there is no Mr. Walgreens as the cashier was that there was. I have done a little search and there absolutely was a Mr. Walgreens. I am not being argumentative just naturally curious. Thanks for your help


Son Of Walgreens Founder Dies At Age Of 100 - cbs2chicago.com


" Charles R. Walgreen Jr., son of the founder of the Deerfield-based drugstore chain and its second president, died early Sunday at the age of 100.

According to the Cook County Medical Examiner's office, Walgreen was found unresponsive in his bed at his Northfield home late Saturday night. He was pronounced dead at 1:45 a.m.

Walgreen, the Deerfield-based drugstore chain's second president and son of its founder, first worked for the family business as a delivery boy in his grade-school days. "

He may be a founder but he has nothing to do with operations. The CEO of Walgreens is Greg Wasson. I believe the only living founder aire was on the board up until maybe 10 years ago. Even if he is on the board operations is not something he would deal with. And coupon procedure memos arent something he would be issuing.

[dealsleuth]

Originally Posted by stephanie586

He may be a founder but he has nothing to do with operations. The CEO of Walgreens is Greg Wasson. I believe the only living founder aire was on the board up until maybe 10 years ago. Even if he is on the board operations is not something he would deal with. And coupon procedure memos arent something he would be issuing.

I am new to posting and I am seeing firsthand how these threads evolve, sometimes waywardly. Mr. Walgreens was never mentioned as being involved in coupons LOL. The conversation with my cashier referred to a time when the Walgreens were owned and operated by Walgreens. Another poster said there wasn't a Mr. Walgreens and I googled it out of curiosity and found there was. End of story. Thanks for your help though. This just reminds me to be sure to read the entire thread to understand the gist of the conversation since it can wander.

[momofthree3]

This is a very interesting thread. Seeing as there are 2 people from the same store on here you get quite alot of the story.

I'm guessing the cashier overheard bits and pieces of what was going on and filled in the rest of the story herself (as many are guilty of doing, I know I've done it too). She heard, fraud, RR, coupons, theraflu, loss prevention and just sort of put it all together herself. She heard people getting fired and didn't want it to be her so decided to be extra tough.

I know all of a sudden at our store they have gotten double strict about checking coupons to make sure they are "just right" so I figure there must of been some problems and now they are going overboard to make sure they don't happen again. Just takes alot longer to check out now. But I don't worry because all my coupons/deals are fully legit.

Hopefully things calm down at your store.

[Pnut362]

This is crazy! My husband is a cop and he said he would have some choice words for someone if he was called out for something stupid like that. Like another poster said he has much more to worry about!

Sorry you have had to deal with this!

[karren tipton]

Originally Posted by momofthree3

This is a very interesting thread. Seeing as there are 2 people from the same store on here you get quite alot of the story.

I'm guessing the cashier overheard bits and pieces of what was going on and filled in the rest of the story herself (as many are guilty of doing, I know I've done it too). She heard, fraud, RR, coupons, theraflu, loss prevention and just sort of put it all together herself. She heard people getting fired and didn't want it to be her so decided to be extra tough.

I know all of a sudden at our store they have gotten double strict about checking coupons to make sure they are "just right" so I figure there must of been some problems and now they are going overboard to make sure they don't happen again. Just takes alot longer to check out now. But I don't worry because all my coupons/deals are fully legit.

Hopefully things calm down at your store.

Bingo, You hit the nail on the head with that one!!!!

[miralys]

Wow, lots of really good information here. I shop at Wags just once in a while now, but it is interesting to see all the things that are possible. Thanks for the great discussion!

[AshPriest]

Boy am I glad my Wags is super friendly and the manager actually loves to see me use RRs. He even told the cashier when I was checking out once (he was stocking by the counter) what a great program the RRs are. By reading this thread, I can see I am super lucky and am very thankful. I hope things get better at your store.
Out of curiosity, what was the manager going to have the woman arrested for? Using coupons is not against the law. Even using more than 1 RR in the store is not against the law. I think maybe he needs to be sure the customer is actually breaking a criminal law and not just a store policy. At best, he could ask that customer not to return and have that customer issued a criminal trespass warning. Other than that, I really can't see anything he could have the police involved with.

[kjd_03]

I understand them getting tired of all the q's because, quite frankly, I get tired of using them!! LOL (although it is truly worth the hassle to me )

LOL Same here! I actually try to make a little joke out of it with the cashiers. Just to let them know that I understand it can be a pain. I'm also lucky in that I have a few Wags close by so I can spread out my transactions and not bombard just one store with a gazillion qs. Even so, I have had some small issues here and there, but that's just part of couponing. I just remind myself that I'm a single mom on a very tight budget and there's nothing wrong with trying to save money where I can. And I'm not going to let strangers (a.k.a grumpy cashiers and managers) dissuade me from doing just that!

[crackedwillow]

Originally Posted by stephanie586

there is no "Mr. Walgreens" and its also a corporation and they do not franchise. I work with them everyday. (I work in Pharma Distribution) Walgreens makes 90% of their profit from prescriptions and its in the Billions. The people that are getting upset are the managers and they trying to regulate at the store level in 100 different ways. The threats are just that, empty threats.

Thank You.