I'm Getting Sick Of This...

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Old 01-12-2009, 12:31 PM
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I'm getting sick of this...

I went to Target for my weekly trip this week and had some major issues with the cashier. I had six of the $2/2 Johnson Buddies coupons. The cashier scanned one (which scanned perfectly fine) and then stopped and told me she needed to speak to her manager. She walked away and went up to the CS desk and when she came back handed the coupons back to me and told me they couldn't accept them because they were copies. I was extremely confused, as they were in COLOR and were NOT copies. I told her this - so then she gives me some guff about how they were definitely copies and she was not going to take them. I also had about ten $1 on any Tide coupons and ten $1 on any Downy coupons. I had gotten the travel size. The cashier decides she can't accept any of those coupons either because they are "supposed to be for bigger sizes". When I asked her to show me where it said that on the coupon she told me, "It doesn't say it but that is what they are for." I again told her that it didn't state that anywhere on the coupon and that it said, $1 off of ANY Tide (same with the Downy). She then said, "I won't accept them." This happened a couple more times with some other coupons for some other items. By that time I was really mad - I wanted to just storm out. Unfortunately we needed diapers and I had to get them - so finally I just asked for all my coupons back and told her I only wanted to buy the diapers. She then had the audacity to to tell me how "inconsiderate" I was being by bringing up all these items and not buying them. I'm still mad about this. I'm getting sick of being treated like I'm committing a crime whenever I try to save some money!
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  #2  
Old 01-12-2009, 12:34 PM

RE: I'm getting sick of this...

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I'd have gone to the service desk with my Qs and checked out there after her giving you such an issue. Don't forget on the IP ones there is a dotscan that is individual for each Q. You could show her that to "prove" that they're not just color copies. ( I print all mine in B&W to save ink ). And for the tide I'd whip out another Q that excluded trial size and argue with the case with that.
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Old 01-12-2009, 12:43 PM

RE: I'm getting sick of this...

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ooohhhh. that story just made me so mad. i hope you go to corporate. they dont want their customers treated like that.
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Old 01-12-2009, 12:55 PM

RE: I'm getting sick of this...

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I would have been tempted to reply "Well, I think it's INCONSIDERATE to treat people the way you have just treated me. And I had every intention of buying those items but you won't let me use my LEGITIMATE coupons on them. I am trying to save my family money, so if I can't use my coupons, I will not be buying the items. In other words, it is not MY fault that I'm not buying the items - it is YOURS!"

Okay, my little rant is over. I just think that was pretty awful the way you were treated. Sorry that happened to you!
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Old 01-12-2009, 01:06 PM

RE: I'm getting sick of this...

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I am so tired of people like that. You just want to go and have an easy trip with no hassle from the cashier. WHAT DO THEY CARE???? they are getting reimbursed and then some. I am not an arguer so I just tell them to keep things some time. I also feel like when you have a scene like that they are watching you closely the next time like you are doing something wrong......AND your NOT!!!! I am sorry you had that experience today, I hate those trips.
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Old 01-12-2009, 01:34 PM

RE: I'm getting sick of this...

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I am so sorry. that is why I no longer shop at one of my targets in my town. The people their are so mean!!
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Old 01-12-2009, 01:53 PM

RE: I'm getting sick of this...

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I know how you feel. I would have told her don't you think it's inconsiderate to not take my coupons. Try calling the headquarters and filing a complaint.
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Old 01-12-2009, 02:00 PM

RE: I'm getting sick of this...

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Yep call and complain for sure. Our super target is my main shopping store. I use at least 50 coupons per trip and rarely have a problem. I had a few in December with the seasonal staff but always had a manager call me after I'd complained. Now I try and go to the same couple cashiers and if I have trouble I call for a manager. I've also got the local DM's direct office number if I have any further problems. They know that I'm not cheating them and they know I won't hesitate to call a manager over.
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Old 01-12-2009, 02:01 PM

RE: I'm getting sick of this...

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Some members have the Corporate phone numbers programmed into their phones for situations just like that! I'm thinking that might not be a bad idea. You could call them right there and then to get it straightened out! Wow, sorry you had such a bad experience!
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Old 01-12-2009, 02:11 PM

RE: I'm getting sick of this...

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Manager told me yesterday, NO ONE IS ALLOWED TO USE MORE THAN 2-3 COUPONS TOTAL IN HIS STORE!! We were told LOUDLY in a very accusing way -- ANY MORE THAN THAT IS ABUSING THE SYSTEM!!!! OK....no more of my money will ever land in that store. A very HUMILIATING EXPERIENCE,, NO MORE OF THAT NONSENSE FOR ME, uncalled for and REDICULOUS!
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Old 01-12-2009, 02:16 PM

RE: I'm getting sick of this...

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I noticed its becoming YMMV at Target. Before the New Year, we shopped at Target in Branson and didn't have any issues at all with our coupons while buying trial size. it was a GSTL who rang us up and she was very pleasant that she gave me back some Tide coupons only because my total was down to .82 and wouldn't take the $1. I paired my coupons with my purchases but she punched it the ones giving overages. It was a very pleasant shopping experience.

At another Target, it is interesting that they said the same thing OP posted about the $1 Tide inserts MQ on the trial size. When the manager was called, he said Target has been informed about a lot of fraudulent IPs being passed around so they are leery with IPs but he admitted the Tide and Downey coupons were from the Sunday paper. We just had 5 of Tide and 5 of Downey, the rest were items w/o coupons. I just voided the order worth at least $60 if he wouldn't take legitimate coupons.

He also said that Target is not paid by manufacturer each time they push through a coupon especially on trial sizes when the coupon is OBVIOUSLY for regular sizes, not trial. I didn't want to waste my time explaining to him and ask him where it said that in the coupon.
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Old 01-12-2009, 02:17 PM

RE: I'm getting sick of this...

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I too have had many, MANY issues with my local Target, and their customer service. Suprising, none of them have been over coupons. I no longer shop there.
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Old 01-12-2009, 02:26 PM

RE: I'm getting sick of this...

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Sorry, things like that get a person a bit revved up. Great that there are plenty other places that will gladly accept coupons.
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Old 01-12-2009, 08:52 PM

RE: I'm getting sick of this...

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I would call corp for telling you that you were inconsiderate, and I would call the actual District manager!
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