<![CDATA[Grocery Coupons & Deal Forums - A Full Cup - Coupon BORG]]> http://www.afullcup.com/forums Post your letters, phone calls, contacts with corporate offices or managers here. en Wed, 25 Nov 2009 12:00:37 GMT vBulletin 60 http://img.afullcup.com/forums/images/misc/rss.jpg <![CDATA[Grocery Coupons & Deal Forums - A Full Cup - Coupon BORG]]> http://www.afullcup.com/forums Best Buy issue ... SO LONG!!! http://www.afullcup.com/forums/coupon-borg/323054-best-buy-issue-so-long.html Tue, 24 Nov 2009 18:58:06 GMT Sorry it's soooo long :) Anything I need to change? It's to Best Buy...

My husband and I have purchased numerous things from Best Buy over the course of the past 7 years including 2 cell phones, 3 computers, 2 tv's, various other items and most recently our washer and dryer. On October 25th with the help of Stacy at your Edwardsville Illinois location, we purchased a Fridgidaire front loader washer and dryer set and spent over $1300. The service was phenomanal and what we are use to as we debated if this is the one we wanted. We ended up getting it and as we left I asked a gentleman standing at the front if there was a manager I could speak with and he said it was him. I commended Stacy for helping us find exactly what we were looking for. We left with the information that they would be delivered later that next week. On my way home, I decided we needed a stacking kit not knowing that it didn't come with it. I called Stacy gave her my debit card for it and she said it would be delievered with the washer and dryer. The $19.xx was billed to the card immediately.

Later that week it arrived, and needless to say this was the start of a huge disaster. The wrong stacking kit was sent for the first time. Before the delivery men left, a gentlmen from the distribution center called and said I would need to go to the store to get it resolved. I asked if he could just set the appointment up to deliver the correct one and he said no. He didn't have them leave the stacking kit, even though I had purchased it. At this time, I left my home and made the 25 minute drive to the store with my 18 month in tow. Here a gentleman named Ron helped me. I stood and waited for approximately 20 minutes as he searched through the internet and my instruction book trying to figure out which one to order. He finally told me I could go ahead and go and he would figure out which one would work, get it ordered and set up the delivery. So for a second time, I waited home on my day off for the 4 hour window and it arrived, but it was the wrong one.

Come to find out, the wrong one would be delivered again.

Stacy, Ron and later the store manager Greg would help me. I made another 25 minute trip to the store on a Saturday night due to fury I experienced that day from the wrong peice being sent again. Greg stated that he would take care of it and get back to me as soon as he heard something. Himself and Stacy worked to figure out which peice it was and then got back to me saying it would be delivered. Well, this time, my husband was at home for the delivery, and you wouldn't believe what happened. The wrong peice once again for the 4th time.

Let me tell you how this went, I waited around again between the four hour window that I had been given for the 5th time, and you wouldn't believe it. A tech showed up, with nothing. No stacking kit. He called the distribution center and I spoke with Amanda. Long story short, no reason why he was sent but that the delivery was set up for 2 days later.

I immediately got off the phone, contacted the 1800 number found on your website where another lady named Stacy took my information and said she would look into it. She called me back about an hour later. She apologized and said there was nothing that she could do, but I could wait for it to be delievered again. I asked if she spoke with Greg at the store and she said yes.

This makes it even more interesting because I called Greg first, but he was busy and I was so irrate I didn't want to wait so thats why I called the 1800 number in the first place. Well, of course when I got off with Stacy I immeditly called he store where I spoke with Greg, the store manager. I asked if he had spoke with the corporate office and he said no, and that he had just got my message from the first time I called. I informed him of the situation and he said he would call me back as he looked into it.

I left my home and headed to the grocery store since it was my day off and I had spent the last couple hours waiting on the stacking kit and some support from Stacy. Needless to say, she did nothing. I did get a call later that afternoon and Greg was sending someone to get the stacking kit from the distribution center to deliver and set up at my home. It came, it was the correct one, but that's not the issue.

As you can see, this same things happend not once, not twice, not three times, not four times but FIVE TIMES. I have never been so irrate about an experience at your store. The important thing is now, the situation has been resolved. But my question to you is why did it take over 5 trips to my home, contact with 4 employess, a call to the 1800 number, and 3 trips to the store to resolve this? ]]> Coupon BORG mgreen23 http://www.afullcup.com/forums/coupon-borg/323054-best-buy-issue-so-long.html how have you handled large parent companies http://www.afullcup.com/forums/coupon-borg/284532-how-have-you-handled-large-parent-companies.html Sun, 08 Nov 2009 02:22:08 GMT For instance con agro foods. When you try to contact them they send you to a form, do we pick each individual product we like and ask for coupons? How have you handled this? For instance con agro foods. When you try to contact them they send you to a form, do we pick each individual product we like and ask for coupons? How have you handled this? ]]> Coupon BORG delekatala http://www.afullcup.com/forums/coupon-borg/284532-how-have-you-handled-large-parent-companies.html Contacting Companies http://www.afullcup.com/forums/coupon-borg/282976-contacting-companies.html Tue, 03 Nov 2009 04:19:05 GMT I get quite a few coupons in the mail just by contacting and asking a simple Question or leaving a comment 1. I had to email edwards pies about a bad crust on a pie- they are 5.37 each- they sent 2 coupons for 2 free edwards pies. 2. i went to the flinstones kids vitamin site and it said you... I get quite a few coupons in the mail just by contacting and asking a simple Question or leaving a comment

1. I had to email edwards pies about a bad crust on a pie- they are 5.37 each- they sent 2 coupons for 2 free edwards pies.

2. i went to the flinstones kids vitamin site and it said you can email and request a coupon- they mailed me a coupon up to 15.00 for any flinstones kids vitamin up to 150 count- they were 12.98 ( free)

3. i dont know why but chloraseptic sent me 2 free coupons up to 7.00 each for any chloroseptic product......

4. also the bayer company sent $10 in various coupons for their products.which is with the kids vitamin coupon i got.

5. glade sent an extra coupon book because the online coupons wont print to my printer.

6. i joined the johnsonville team and get coupons in the mail for johnsonville products quite a bit.

7. entimens doesnt carry my cinnamon strudel anymore so they sent 2- 1.00 off any product- came in handy tonight.

8. i joined the farmland ham website- then i got various coupons for their ham products in the mail twice already

9. the germ-ex company sent me 10 .25 off any size germex so i sent them to school for the teachers.

10. i emailed the makers of the bounce dryer bar asking where to buy the bar refill packs- lol-they apparently dont make just the replacement bar i didnt know you have to replace the whole thing- so they sent a 1.00 off coupon in the mail and said they will discuss selling a 3 or 4 pack of the replacement bars- lol.

the companies that send back emails saying we dont send out coupons are shaving creams- razors- some toothpaste companies- etc- its hit and miss what you et.
i get coupons atleast 2 times a week adn cant think of any others right this minute....... ]]> Coupon BORG peachjuteux http://www.afullcup.com/forums/coupon-borg/282976-contacting-companies.html Do you use a letterhead/template when emailing/mailing? http://www.afullcup.com/forums/coupon-borg/280844-do-you-use-letterhead-template-when-emailing-mailing.html Thu, 29 Oct 2009 00:39:38 GMT Hello Everyone, I was just wondering if anyone used a letterhead or template to send out your emails or mail? And just changed a few words according to what company you were mailing? I am interested in sending out emails and getting started with that and thought that it would be really easy... Hello Everyone,

I was just wondering if anyone used a letterhead or template to send out your emails or mail? And just changed a few words according to what company you were mailing?

I am interested in sending out emails and getting started with that and thought that it would be really easy to copy and paste and then just adjust the product information.

Any ideas? Examples?

Thanks :) ]]> Coupon BORG christib199 http://www.afullcup.com/forums/coupon-borg/280844-do-you-use-letterhead-template-when-emailing-mailing.html Compliment/complaint Multiple Companies http://www.afullcup.com/forums/coupon-borg/280195-compliment-complaint-multiple-companies.html Tue, 27 Oct 2009 10:09:45 GMT I recently e-mailed Birds Eye about how I enjoy their Voila meals. They sent me five $1/1 Q's! I did the same with Duncan Hines and they sent me a 35-cent Q! Also, I found a 1/2" stem in a box of Sunmaid raisins (first time ever). I am not usually a complainer, but thought I would e-mail Sunmaid with a picture of the stem. They responded back with a very apologetic e-mail and sent me a Q worth up to $5 for any Sunmaid product. I prefer to compliment, but sometimes it pays to notify a company when you find something unsatisfactory. They don't want to lose you as a future customer. With forums like AFC, news travels fast about good products and not-so-good products. ]]> Coupon BORG vabreadbaker http://www.afullcup.com/forums/coupon-borg/280195-compliment-complaint-multiple-companies.html My emailing has paid off! http://www.afullcup.com/forums/coupon-borg/279910-my-emailing-has-paid-off.html Mon, 26 Oct 2009 18:03:21 GMT Periodically I email companies about products I use/buy all the time. I'm really loyal to certain brands and so I like to let companies know how much I like their products or how they help me, etc. This last round of emails has had very nice responses. I've gotten some very kind emails and letter of thanks but also I've gotten some great coupons and promises of coupons. Here's what I've received in the past week:

Glade: Free 4.9 oz. Soy Candle up to $6.00
Coffee-Mate: 2/$1.50 any size, any variety
Marcal: 2/$1 any
Hostess: Free any up to $2.50
Thomas English Muffins: 2/$1
Windex: Free any size up to $4.00
Nonni's Biscotti: Complimentary box of Gingerbread Biscotti (YAY!!)
Campbells: $3.00 off any product in the Campbell's family of brands
Zatarain's: Free up to $3.99 and .50 off any
Ziploc: Free up to $3.00
Vlasic: .50 off any
White Cloud: $1 any and $2 off 24pk (They actually called me to say thanks too)
Ore-Ida: 2/.75 any
Mario: Free any up to $8.00

Promise of coupons from:
Mueller's pasta
Pepperidge Farm
Fresh Express ]]> Coupon BORG Amberbamber http://www.afullcup.com/forums/coupon-borg/279910-my-emailing-has-paid-off.html A response from Tropicana http://www.afullcup.com/forums/coupon-borg/278672-response-tropicana.html Fri, 23 Oct 2009 02:45:58 GMT Well I bought those little Tropicana OJ boxes from Target, well the first set was great so I bought a second set. When I would open the straw to drink on the second set of juices, I would hear air coming through the straw and the drink would slowly come up. I emailed Tropicana, and in return they... Well I bought those little Tropicana OJ boxes from Target, well the first set was great so I bought a second set. When I would open the straw to drink on the second set of juices, I would hear air coming through the straw and the drink would slowly come up. I emailed Tropicana, and in return they sent me a pk of 12 replacement straws and a coupon for $5 off any 1 Tropicana Purchase!:cool3: ]]> Coupon BORG carmended http://www.afullcup.com/forums/coupon-borg/278672-response-tropicana.html Your experiences with the 3 wick soy Glade candles http://www.afullcup.com/forums/coupon-borg/278541-your-experiences-3-wick-soy-glade-candles.html Thu, 22 Oct 2009 20:26:25 GMT I just called Glade to ask about the burning of the new 3 wick soy candle. I started burning one this morning and about 20 min. into it, the melted wax had went over the wicks! Glade said this shouldn't have happened and that they were sorry and were going to send me a q for a FREE 3 wick. Anyone else have this problem? ]]> Coupon BORG jbat5 http://www.afullcup.com/forums/coupon-borg/278541-your-experiences-3-wick-soy-glade-candles.html juicy juice! grossed out! http://www.afullcup.com/forums/coupon-borg/277382-juicy-juice-grossed-out.html Tue, 20 Oct 2009 11:32:47 GMT my dd has been drinking this! this morning i noticed mold in the container! it looks like slugs! i hope she dont get sick! shes staying home from school today with hubby because she was sick earlier,i just emailed juicy juice,omg ive never seen this b4 with juice,i just bought it,exp mar 22... my dd has been drinking this! this morning i noticed mold in the container! it looks like slugs! i hope she dont get sick! shes staying home from school today with hubby because she was sick earlier,i just emailed juicy juice,omg ive never seen this b4 with juice,i just bought it,exp mar 22 2010,check your juicy juice... ]]> Coupon BORG kimmyann123 http://www.afullcup.com/forums/coupon-borg/277382-juicy-juice-grossed-out.html I have contacted and received..... http://www.afullcup.com/forums/coupon-borg/276505-i-have-contacted-received.html Sat, 17 Oct 2009 22:26:57 GMT Just thought I would start a running list of companies I contact and what, if any, response I receive. Company (what I complimented/complained) Sara Lee (Whole Grain White Bread) Sargento (all sorts of cheese) SC Johnson (ziploc big bags) Just thought I would start a running list of companies I contact and what, if any, response I receive.

Company (what I complimented/complained)

Sara Lee (Whole Grain White Bread)

Sargento (all sorts of cheese)

SC Johnson (ziploc big bags)

Tide (? about new stain release)

Uncle Ben's (rice varieties)

V8 Vegetable Juice (V8 Splash)

Vaseline (Sheer Infusion)

Wish-Bone Salad Dressing (Salad Spritzers)
E-mail with promise 10/16/09

Yoplait (Go-gurt, Trix and Kids)

Zatarain's (Crab boil we used for my birthday party)
Received 2 free product qs (up to 3.99) 10/19/09 ]]> Coupon BORG Mom2Ways http://www.afullcup.com/forums/coupon-borg/276505-i-have-contacted-received.html First letter/response http://www.afullcup.com/forums/coupon-borg/276166-first-letter-response.html Fri, 16 Oct 2009 20:22:37 GMT Okay...maybe second. I did qs from Aleve.

I sent a few letters last week (I started at the z list!) Here is what Wishbone said in response to my praise of the Spritzers:

Quote:
Thank you for sharing your thoughts about our products.

Our corporate goal is "meeting the everyday needs of people everywhere". It is truly rewarding when our consumers feel strongly about our brands and take the time to communicate with us directly.

A personal commendation such as yours is most welcome and greatly appreciated. It assures us that we are achieving our goal. We will be pleased to share your comments with the appropriate staff and send a token of appreciation for using our product.
I'll update when "it" arrives! ]]> Coupon BORG Mom2Ways http://www.afullcup.com/forums/coupon-borg/276166-first-letter-response.html <![CDATA[Email from P&G RE Tide Trial Size]]> http://www.afullcup.com/forums/coupon-borg/276153-email-p-g-re-tide-trial-size.html Fri, 16 Oct 2009 20:06:02 GMT In case any cashiers give you hassle about using $1/1 any size Tide Q that does NOT exclude trial, here is what P&G sent to me today if you care to print. Target has these for .97

Hi Karen!

I spoke to you on October 14th about your $1 off Tide coupon. I did check on this for you and was told that according to the P&G coupon policy, the Tide $1 coupon can be redeemed on a trial size since it doesn't state otherwise. However, your store may have a different policy. If the price is under $1 no change will be given.

I hope this answers your question!

Angie S.
P&G Team ]]> Coupon BORG mammajohnson http://www.afullcup.com/forums/coupon-borg/276153-email-p-g-re-tide-trial-size.html <![CDATA[Safeway Brand (Allen's)]]> http://www.afullcup.com/forums/coupon-borg/274231-safeway-brand-allens.html Mon, 12 Oct 2009 03:03:22 GMT So, this happened a frew months ago and I can't remember if I posted about it or not.

We get a can of Safeway brand sliced potatos. We open them and nicely "sewn" into one of the potatos is a black curley hair.. GROSS!!

So I e-mail Safeway and tell them of my findings.

The next day I get a PHONE CALL regarding what happened and asked me to explain it. So I did. They said they'd send an envelope with a return envelope insde for me to mail my findings.

I got the envelope and also included was 5 $1 coupons in the mail for safeway products. I was estatic!!!

THEN I get an envlope a few weeks later from Allen's Canning Company (or something similar) with a $5 bill inside apologizing for the inconvenience. I WAS STOKED!!!

A week later I get a HUGE BOX from Allen's.. inside was about 20 cans of different foods some included were yams (the one's where you make sweet potatos), veg-all, Allen's green beans, string potatos, and lots others.

I couldn't believe it!!! It was one of the best responses that I'd ever gotten from any company regarding a complaint (next to foster farms because I can't complain about a $25 check!). ]]> Coupon BORG Alexdur85 http://www.afullcup.com/forums/coupon-borg/274231-safeway-brand-allens.html