Kohl's Return Confusion

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Old 09-11-2014, 05:12 PM
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Kohl's Return Confusion

Back in July I purchased $62.70 worth of items during a spend $50, get $10 Kohl's Cash promo. The hem came out of a pair of the pants I purchased and while I can sew well enough to do hems, it just doesn't seem worth it. Regular price of $46 and they're falling apart in less than two months? Um, no.

The pants were on sale for $18.40 but the lady tells me because I earned Kohls cash they can only give me back $9.xx. I don't shop there enough to know if that's true but it makes some sense. They would also only be able to give back the $9.xx if I got it back on a merchandise credit card.

Here's where I get confused. She told me that I could do an exchange for something that costs $46?!

I purchased 3 items to qualify for the promo but they have to deduct $10 from the one item I'm returning. So I can't get the money I actually spent but they will let me exchange for something that costs more than double what I actually spent. I didn't have the time to shop today so, I still have the pants.

For you regular Kohls shoppers, is this the norm?

TIA!!!
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  #2  
Old 09-11-2014, 05:24 PM

RE: Kohl's Return Confusion

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sad to say, yes that is their revised DIFFICULT return policy enforced for at least a year now, afaik. we have to thank the rampant abuse they allowed to go on for years for them to come up with this difficult return policy. They are now punishing everyone, not just those who abused their easy return policy.

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Old 09-11-2014, 05:34 PM

RE: Kohl's Return Confusion

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I have been a kohls shopper for years. If you return your pants the total that you spent for the 3 items must dip below the $50. If you used the $10 kohls cash, there is the $10 that they are deducting from your pants. If you didn't use the kohls cash, they should be able to deactivate it and give you what you paid.
I also believe that as long as the pants are not on clearance you can match the exact price $46 for another item in the same department for exactly $46. That is the pain. It has to be $46 and you have to like it, or else it might be worth it to return it for $9. You should be able to get a refund the way you paid also. Did you pay with store credit/gift card?
HTH
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