[mintman72]

Originally Posted by kristieboyd

OK....some opinions needed here..

I've been tossing around the idea of sending a follow-up e-mail to the CEO expressing my appreciation for the way that this issue has been handled and how it has renewed my respect for the company...mentioning those by name whom have contacted me and expressed their apologies and desire to help should another problem arise. Do you think this is a good idea, or do you think it would be more of a "junk mail" type of thing for him? I just really want to show that we DO appreciate the effort and hope that it reaches stores that are not in my region. What do you think?

I think it would be a good idea to. The CEO needs to know that his people are handling the situation to your satisfaction, and what better way is there to find that out than straight from you.

[mommyhope]

IMO I think that we always complain but we don't say good job good job near often enough. I definetly think that you should follow up.

[linz152]

Originally Posted by mintman72

I think it would be a good idea to. The CEO needs to know that his people are handling the situation to your satisfaction, and what better way is there to find that out than straight from you.

[shereen329]

Thats so AWESOME!!! Go you~!!

[kristieboyd]

OK...how does this sound? Haven't sent it yet, so feel free to make suggestions...



Dear Mr. Steinhafel,

I am writing to follow-up on an e-mail I sent you on July 11th in regards to an unpleasant experience I had in the Columbia, SC store located on Two Notch Road.

I want to personally express my appreciation to you for the way this incident has since been handled by representatives of the Target Corporation. I have now received phone calls from Liz in the corporate offices, Richard Evans from my SE Region, and Sid from Dallas, all of whom have expressed their apologies and desire to help improve the issues I have faced. I was also given personal numbers by both Richard and Sid, should I encounter any further problems.

I have been informed that my store, as well as others in the region, is being retrained on coupon acceptance and customer interaction. I am very pleased to know that this is going on and am hopeful that this will make for pleasant visits, both for me, as well as my fellow coupon users in other areas, in the future.

Please know that the actions your company has taken to resolve these issues have not gone unnoticed and that I have shared all of this with my family and friends, including those on the online forum I frequent. My respect for Target, as well as that of others I know, has been restored as a result of this experience.

Sincerely,

Kristie

[mintman72]

That sounds perfect!

[kristieboyd]

Thanks!

[obe]

Good for you!!! Target is no longer my favorite store. It has been for years, but Wal-mart takes my coupons all the time. (Not without eye rolls).
Target made me feel like a thief and my last target shopping experience I was embarrassed and I walked out of the store leaving my groceries behind and went to wal-mart and got my items with the coupons.

[kristieboyd]

Here's the e-mail response I just got!

Thank you Kristie for your follow-up email. I’m glad to hear that our team has responded in a satisfactory manner and that we’ve restored your confidence in Target.

Respectfully, Gregg

[AMS]

Originally Posted by kristieboyd

Here's the e-mail response I just got!

Thank you Kristie for your follow-up email. I’m glad to hear that our team has responded in a satisfactory manner and that we’ve restored your confidence in Target.

Respectfully, Gregg

Kristie,

You handled the situation perfectly . First with your initial email to the CEO and then with your follow-up Thank You letting him know the situation was resolved.

This is the perfect example of how to use an email to a CEO to get results when calls to the calll-center are not getting results.

[kristieboyd]

Originally Posted by AMS

Kristie,

You handled the situation perfectly . First with your initial email to the CEO and then with your follow-up Thank You letting him know the situation was resolved.

This is the perfect example of how to use an email to a CEO to get results when calls to the calll-center are not getting results.

THANKS SO MUCH! Couldn't have done any of it without you!

[stampinonthefarm]

Way to go!

[sweetmom]

[lhaase78]

The follow up letter was great! I'm glad that they took notice!

[krystlrmrz]

That is awesome! Good for you sticking to it!! That is how things get done!

[Omar329]

I am just now reading your letters. They have been rude and unprofessional to a lot of customers that were following their policies and trying to save money. I hope your letters have opened their eyes and they reverse their current trend. Thank you!

[begamom2006]

OMG..you ROCK!!!

[NoahsMomma]

Originally Posted by obe

Good for you!!! Target is no longer my favorite store. It has been for years, but Wal-mart takes my coupons all the time. (Not without eye rolls).
Target made me feel like a thief and my last target shopping experience I was embarrassed and I walked out of the store leaving my groceries behind and went to wal-mart and got my items with the coupons.

I feel The same way.....but now after this...lI think I will go back and try shopping at target. If I have any problems I will take down names and report it just like kristie did! Thanks for giving them0 0an eye-opener to a very commo0n problem at target. Maybe now they will treat customers better with coupons.

[lorinlucy]

Nice letter and follow up.

Thanks for sharing, Kristie

[kristieboyd]

Originally Posted by NoahsMomma

I feel The same way.....but now after this...lI think I will go back and try shopping at target. If I have any problems I will take down names and report it just like kristie did! Thanks for giving them0 0an eye-opener to a very commo0n problem at target. Maybe now they will treat customers better with coupons.

Exactly! If anything is to be learned from this, I think that the lesson is to not allow ANY store to make you feel like a criminal for using coupons correctly and saving your family money. I could have walked out of that store with my head down in shame and never set foot back in that store again......trust me...that's EXACTLY what I WANTED to do at the time.

And then I thought back to advise I'd given my AFC friends time and time again....if you accept what they tell you and allow them to run you out....guess what?!? THEY WIN, right or wrong....THEY WIN. I decided that I was NOT going to allow them that kind of control over my life and my feelings. I was going to stand up for myself and fight back, but in the right way...not underhanded like the comments they made to me. And thus my letter and the following responses.

I really feel like I've 'won'. Just today I walked into that very store and passed the GSTL who was so mean to me that day. Guess what...she wouldn't even make eye contact. She remembers me. And she now realizes how wrong she was about me. Every time I walk into that store I remind her of that, and guess what? I LOVE IT! I love that her misconceptions have been proven wrong and even though she may come stand behind my cashier as my coupons are scanned, like she did today, there's nothing she can do about it because I've proven myself right. I may not have gotten the apology from her that I wanted, but that's OK. We both know she was way off base with her comments, and that's enough.

Anyway....that was my long-winded way of telling everyong not to let these stores win! Don't let them run you off when you've done nothing wrong! Take names, make phone calls or write letters...go all the way to the top if you have to. Don't give up until you reach someone willing to listen and take you seriously. It is worth the time and it does yeild results!!!

Love you guys!!!

[Susuz]

Originally Posted by kristieboyd

OK....some opinions needed here..

I've been tossing around the idea of sending a follow-up e-mail to the CEO expressing my appreciation for the way that this issue has been handled and how it has renewed my respect for the company...mentioning those by name whom have contacted me and expressed their apologies and desire to help should another problem arise. Do you think this is a good idea, or do you think it would be more of a "junk mail" type of thing for him? I just really want to show that we DO appreciate the effort and hope that it reaches stores that are not in my region. What do you think?

My momma always said it NEVER hurts to say thank you, and goes to show that you really just wanted the problem resolved, not to just complain.
Go for it girl!

[Carina]

Personally, I would wait a while to see if there are truly any changes then write a follow-up.

[kutch07]

you go, girl!

[onlymadaresane]

Way to go!! You're awesome! Seriously. I know that if I ever have an issue that makes me feel like you did- I'd do the same thing. (with some help from ladies/gents here of course) I'm so glad that things turned out well (so far) and what a great feeling it must have been to face her and know you're right!