[momof2sweetkids]

I am so glad that they are finally starting to listen about the coupon problems. So glad that you were able to get such a pleasant response back. May be now we can start shopping there with coupons without the hassle. Great Job!!

[nbp2452]

Good for you! I think they will most likely now do a better job. No one likes sitting through those meetings at all. Re learning what they should have already known. I can understand occasionally getting a cranky worker, managers are supposed to set examples and be diplomatic in front of customers and employees and always make it a " win win " situation. Having that letter on an over head while someone " gives you what for " is kinda funny, they know who they are. They should be embarrased, after the way you were treated!

[lesliec]

glad to hear you're getting somewhere.

[heatherecu]

Whoo, hoo! Good for you!

[kristieboyd]

Thanks ladies....and mintman!


And guess what.....I just got ANOTHER message on my VM for some dude in TX. He said he knew Richard had already been in contact with me, but he wanted to extend HIS personal apology as well and to give me HIS number just in case I had any future problems and was unable to get in touch with Richard!

I must have made some sort of impact!!

[Huntinglabmom05]

Kristie! You rock! I think you are now the official AFC spokes woman and couponer's rights activist!

[kristieboyd]

Originally Posted by Huntinglabmom05

Kristie! You rock! I think you are now the official AFC spokes woman and couponer's rights activist!

LOLOL....Just lemme know who I need to write a letter to and where to send it! I'm already the official letter writter for my family and team at work!

DH told me I should have offered my services as "Guest Coupon Expert" at the Target training sessions!!

[schatz]

awesome!

[wkfrank29]

WOW!!

Way to go Target for actually stepping up to the plate and following through with this!

I hope this means the company as a whole is adopting a better coupon attitude.

[mintman72]

Originally Posted by kristieboyd

Thanks ladies....and mintman!

Thanks for singling me out Kristie, though I wouldn't have been upset if you lumped me in with the rest of the ladies. Lord knows, I lump everyone together with the word "guys" often enough!

[patchmeifyoudare]

I am so impressed!
good for you ,and actually it is good for all of us.I have been scared to use coupon at target,i got the same line,i will push it thru it this time..like they are doing me a favor by letting me save 50 cents....

[brownie16]

Wow, a 2nd call? This just makes me rethink that letters and phones have no impact. THEY REALLY DO! It's all about education, and obviously Target needs to take the time to educate their store leaders and cashiers. I was given "one coupon per purchase" line @ WM today; your situation has inspired me to call the regional and/or district managers in the morning. After all, the more educated the employees become, the less we'll have to deal w/ this kind of stuff.

[brownie16]

Originally Posted by kristieboyd

LOLOL....Just lemme know who I need to write a letter to and where to send it! I'm already the official letter writter for my family and team at work!

DH told me I should have offered my services as "Guest Coupon Expert" at the Target training sessions!!

Really, your letter was extremely well-written, and it is obvious to the higher ups you are an educated, intelligent person. You conveyed your anger and frustation in a non-condescending way, and I think that worked for you. Can I contact you next time I need a letter, LOL?!!

[Kt&Cj'sMama]

Awesome job!!!

[THRIFTYBUTTERFLY]

I am new to this... Where do you find all of the short codes and names? Etc... the GSTL, STL

thanks
jen

[loveabargain]

Woo-hoo!!! That is fantastic!

[nessa1970]

Great job...

[lhaase78]

That's great news! Thanks for sharing and keeping us updated!

[doubledee4]

Target is a good company, it just took time for your great letter to get to the right people and the right people, to get the right re-training started. We might still experience some difficulty, but stand tall, we know that we are correct, have patience, we now have this to fall back on. Thank you for this awesome letter. You at least got a response from Target, I have written to Walmart about their poor guest service, and I sure haven't heard from their manager!

[kristieboyd]

Originally Posted by brownie16

Really, your letter was extremely well-written, and it is obvious to the higher ups you are an educated, intelligent person. You conveyed your anger and frustation in a non-condescending way, and I think that worked for you. Can I contact you next time I need a letter, LOL?!!

Sure...any time! LOL

Originally Posted by THRIFTYBUTTERFLY

I am new to this... Where do you find all of the short codes and names? Etc... the GSTL, STL
thanks
jen

I had no idea what they all were.....some of the lovely ladies here helped educate me on terms before I wrote the letter! Love y'all!

[rach]

Awesome job Kristie! We definately do have an impact! It is too bad they don't see that while we are in the store. Hopefully these complaints go back to the store, managers, and cashiers otherwise it is useless.

[loveabargain]

Originally Posted by wkfrank29

WOW!!

Way to go Target for actually stepping up to the plate and following through with this!

I hope this means the company as a whole is adopting a better coupon attitude.

I agree, WAY TO GO TARGET!!! Finally we can give them some props for standing behind their policy and doing what is right. Now hopefully all of this can get trickled down to the individual stores!

I've actually gained back a lot of my respect for Target through all of this, thanks Kristie!

[budgiebirdy]

That's awesome! Hopefully the issue will be addressed at all Targets around the country.

[shignight4]

:

[kristieboyd]

OK....some opinions needed here..

I've been tossing around the idea of sending a follow-up e-mail to the CEO expressing my appreciation for the way that this issue has been handled and how it has renewed my respect for the company...mentioning those by name whom have contacted me and expressed their apologies and desire to help should another problem arise. Do you think this is a good idea, or do you think it would be more of a "junk mail" type of thing for him? I just really want to show that we DO appreciate the effort and hope that it reaches stores that are not in my region. What do you think?