[Carina]

Originally Posted by Mommy23

I visited Target for the LAST TIME last week. I frequent the Target near me (in Katy, TX) quite frequently but when they would not take the coupons I had, I left my $50 of groceries and said "no thank you, I don't want any of it." I was furious. The clerk was actually VERY nice but her boss treated me like I was trying to get away with something. I think it's ridiculous they offer online coupons and then won't accept them because they "got out". Hello? That's what coupons do... bring customers to your store. I actually ONLY went there to get those particular items there because of the coupons. I'd much rather frequent a store that actually WANTS my business. I'm planning to write a letter, but haven't gotten to it. The more corporate Target hears from us, the better.

ITA coupons are meant as a marketing/advertising tool. When they are not used the company feels like it is wasting their advertising dollars.

[_rori]

Originally Posted by kristieboyd

This afternoon I received a call from Liz, who said she was calling on behalf of Mr. Steinhafel. She was really nice, apologetic, etc. Said the way it was handled goes totally against their coorporate policies, both for coupons as well as handling guests. Mentioned they'd gotten a lot of similar e-mails lately (AFCer's???) and were looking at ways to handle this company wide. That coorporate takes these sorts of complaints VERY seriously. She said she'd already contacted my store's DM and instructed him to set up a store wide training session on their coupon policy and had instructed him that he needed to have a sit down with the manager on appropriate ways to deal with customers.

She said she's sending me a GC for my trouble....guess she read the part about me not wanting the $3 coupons! LOL I said I wasn't looking for compensation, but she insisted. I'm just glad my experience is actually being taken seriously and being addressed.

i know my store has been getting a lot of complaints (and i only know of one couponer that shops there..) .. i pulled up the comments/complaints that we receive (they are supposed to take note of all of them) and there were 3 complaints about coupons within the last week and half.

[mdrlnya]

This just goes to show that Word Of Mouth really *IS* a force to be reckoned with! I read a lot of great emails posted in here that were written in the past week . . . and couldn't be happier with the phone response you received! WTG! Maybe they'll get their stuff in order and we can all go back to LIKING to shop at Target!

[Kt&Cj'sMama]

Way to go! Glad to hear they are taking care of this!

[pruehalliwell]

I had a horrible experience myself, and want to call corporate, can you guys give me the number or tell me where on the website I can get it? Mind you, my nearest target is 50 miles away and I only make a trip when it counts. I had all coupons to match my product, and he kept saying you can't use this and you can't use that, so I left about 150.00 worth of merchandise and told him to never mind. uggg Obviously with my coupons, it would have been much less!!!!!!!!!!!!

[IAmFrugal]

Originally Posted by pruehalliwell

I had a horrible experience myself, and want to call corporate, can you guys give me the number or tell me where on the website I can get it? Mind you, my nearest target is 50 miles away and I only make a trip when it counts. I had all coupons to match my product, and he kept saying you can't use this and you can't use that, so I left about 150.00 worth of merchandise and told him to never mind. uggg Obviously with my coupons, it would have been much less!!!!!!!!!!!!

1-800-440-0680

Thanks for adding to the numbers who are trying to change things for the better!

[mrsandmom]

Originally Posted by kristieboyd

I went a second time this evening for more Pringles and to use another $5/3. Went find at the register and as I was leaving guess who I saw.......meany GSTL!!! I walked right past her with my bags in hand, looked her straight in the eye and said "Hi! How are you? Having a better day?", smiled....and walked out. It felt SOOOO good!

How funny! Good for you!

[onlymadaresane]

[mamaof3]

i may as well add my target trip to the list. i went to target today to get a few items and i had coupons for everything i was going to buy. i am well aware of their coupon policy. somehow my cashier gets frustrated because i had coupons that were more than the items and she was saying that target can't give me cash back. i explained that i wouldn't get cash back, just adjust the coupon. well, she had no idea on what to do. she calls gstl and he comes over. first thing he said was one target coupon and one manf coupon. the cashier told him that i have coupons that are more than the item and he looked like he didn't know what to do. i call myself trying to explain the coupons, he gets confused and says to put the coupons with the items and he would ring up everything like that. that didn't work. he call ap. ap comes over and the gstl and the cashier try to explain everything. ap tells them to adjust the coupons. all the while the cashier is saying that i'm getting things for free. so what if i get things for free. i was able to use most of my coupons and i ended up paying a total of $4.10 for 13 items. i had to constantly take items in and out of my bags to show that i had the correct item. the funny thing is that everytime gstl rang up an item and then scaned the coupon, it said item not found. the biggest problem was that i had a $5.00 off 3 and coupons for those three items. i was told that i couldn't use all those coupons. wtf. gstl said " i'm already giving you $5.00 off, you can't use the other coupons. i also had a $1.00 of any powerade and it was $0.79. even ap was like just adjust the price. after all that i decide to go to a super target and all the coupons that i had a problem with at the first store, i had no problem at the second, the cashier took every coupon. i know what target to go to from now on. sorry this is so long. cashiers need to know what the policies are before they try to tell a GUEST what they can and can't use a coupon on.

[moonflower]

Well..I too have the same problems on occasion..
On this occasion it really p****ed me off..

Laws in Michigan are pretty stict with mispriced items...Needless to say, because they would not take 3 lousy manufacture coupons, I got even..

Cally corporate in my experience is a waste of energy..although CEO different story..

I went and bought 20 Different Speed Deoderants, all mispriced.
Did not use any coupons.

Because they were all mispriced they had to follow the Michigan Scan Law and pay me $5 for each one, + the difference in overcharge.

OOP was about $49.80

oop should have been 39.80

Overcharge penalty = 5 * 20 = $100
Walked out with the 20 items + 100 + the $10 less that I should have been charged.

Of course the same manager had to do it.
So I said, with a smile of course, next time..let me use my 3 coupons.

And I left.
Please don't get all moralistic on me..I was a having a moment of disgust with Target.

[staceye]

Originally Posted by moonflower

So I said, with a smile of course, next time..let me use my 3 coupons.

And I left.
Please don't get all moralistic on me..I was a having a moment of disgust with Target.

Ha, ha, ha - that's pretty funny. If more states had laws like that, I bet Target would start letting us use our coupons again!

[IAmFrugal]

[quote=moonflower;641047]
Laws in Michigan are pretty stict with mispriced items...Needless to say, because they would not take 3 lousy manufacture coupons, I got even..

I went and bought 20 Different Speed Deoderants, all mispriced.
Did not use any coupons.

Because they were all mispriced they had to follow the Michigan Scan Law and pay me $5 for each one, + the difference in overcharge.

OOP was about $49.80

oop should have been 39.80

Overcharge penalty = 5 * 20 = $100
Walked out with the 20 items + 100 + the $10 less that I should have been charged.
Of course the same manager had to do it.
So I said, with a smile of course, next time..let me use my 3 coupons.
And I left.
QUOTE]

Wow! Good for you! I'm amazed there were 20 different types of deodorant that were all priced wrong. I wish I would have read this before I went shopping today, so I could look for some at my store! LOL!

[maryjoe]

Originally Posted by moonflower

Well..I too have the same problems on occasion..
On this occasion it really p****ed me off..

Laws in Michigan are pretty stict with mispriced items...Needless to say, because they would not take 3 lousy manufacture coupons, I got even..

Cally corporate in my experience is a waste of energy..although CEO different story..

I went and bought 20 Different Speed Deoderants, all mispriced.
Did not use any coupons.

Because they were all mispriced they had to follow the Michigan Scan Law and pay me $5 for each one, + the difference in overcharge.

OOP was about $49.80

oop should have been 39.80

Overcharge penalty = 5 * 20 = $100
Walked out with the 20 items + 100 + the $10 less that I should have been charged.

Of course the same manager had to do it.
So I said, with a smile of course, next time..let me use my 3 coupons.

And I left.
Please don't get all moralistic on me..I was a having a moment of disgust with Target.

talk about karma!!

[NoiseFreeLakeland]

Originally Posted by moonflower

Well..I too have the same problems on occasion..
On this occasion it really p****ed me off..

Laws in Michigan are pretty stict with mispriced items...Needless to say, because they would not take 3 lousy manufacture coupons, I got even..

Cally corporate in my experience is a waste of energy..although CEO different story..

I went and bought 20 Different Speed Deoderants, all mispriced.
Did not use any coupons.

Because they were all mispriced they had to follow the Michigan Scan Law and pay me $5 for each one, + the difference in overcharge.

OOP was about $49.80

oop should have been 39.80

Overcharge penalty = 5 * 20 = $100
Walked out with the 20 items + 100 + the $10 less that I should have been charged.

Of course the same manager had to do it.
So I said, with a smile of course, next time..let me use my 3 coupons.

And I left.
Please don't get all moralistic on me..I was a having a moment of disgust with Target.

ROFLOL!!

I would have liked to have seen his face when you whispered that to him!

Had any cpn problems since??

[moonflower]

Oh yes..always have problems..I am marked there..Generally go to amore customer service freindly target.

[moonflower]

Oh yes..always have problems..I am marked there..Generally go to amore customer service freindly target.