[jaybeza]

My Walmart is usually very nice about q's, but today I went in with 9 of the J and J
buddies soap q's, and it turned into a royal mess!! The cashier wasn't even going to try to scan them because there would be some overage. I politely asked her to just price adjust the q. She sighs like she's about to die or something and walk away with all my q's to the customer service desk at the other end of the store! She waits in line for them, while shooting nasty looks my way, and tapping her toe like crazy. She comes back laughing, and says "Nice try on that one girlfriend! It says 'one per purchase' so you can use one of them, or none of them!" I laughed back, and told her that I was purchasing 9 soaps, and I had 9 q's. I then explained the differences between a purchase and a transaction. She walks all the way back down to customer service, and waits in line again!!!!! By this time, I have been standing there for almost 20 minutes! She comes back some time later and hands me back all but one of my q's. "Hold these!" She then proceeds to carefully read every word on each q for my entire order! What was she doing all the time at CS?? She puts them all in manually, and they all beep. So she voids them all and tries again. Another 15 minutes later she finally figures out how to put in a q! She then looks at me and says, "Now I was nice about it this time, but next time you had better read all those q's yourself! You have too much time on your hands to come in here with all of those things, and not even know what they say! You can slide by today...but that's it!"

I am so mad by this point, I just leave and go home. Now, I am thinking I should have talked to CS myself before I left. All of my q's were legit, and I had purchased everything I had a q for. I wasn't trying to "slide by"with anything! And btw, I am not her "girlfriend"!

WWYD? Should I call management or no?

[beachdreamer]

So sorry to hear about your trip.

[tryingtosave23]

Absolutely I would call someone. It would make me so mad for her to talk to me that way. You are a customer not a friend. It is bad business to talk to a paying customer like a child.
I dealt with something like this at KFC and I left an email with my phone number. Sure enough the manager called and wanted to know what happened. He apologized and told me she should have accepted my q. He offered a free meal but I would have to pick it up when he was there and I just don't go out to eat that often. I feel better knowing that he at least listened to what I had to say and offered an apology

I would call just so you know you did your part and hopefully no one else gets treated this way. I am sorry that you had to put up with something like that.

[Lynda1811]

On you receipt at the top under Walmart will be the stores phone number and the managers name. I would call and ask to speak to that person. You will get nowhere with customer service. I don't even bother with the customer service, or front end managers any more at Target or Walmart. I want to speak to someone who is in a management position to handle my situation.

There is no excuse for her to walk to the customer service desk, they should come to her. I worked as a cashier in a grocery store and we could NEVER turn or back to a customer, even when they were bagging their groceries, we had to turn to them and smile, offer to help, ect.

Sorry you had such a horrible experience.

Lynda

[laney5454]

Ditto to pp - contact management

[triscut]

So sorry for your bad experience. I can't believe the way cashiers are talking to their customers. You bet you should call and talk to the manager. There is no reason you should have been treated that way for using legitimate coupons...

[kobosky123]

I would absolutely call the store manager. No cashier should talk to a customer like they are a child. You were not doing anything wrong. So she should not have talked to you like that.

[mandiedq]

I like how she said, , "Now I was nice about it this time..." Um...if that was nice, what does she look like mean?

[sckmrk]

You should call....girlfriend... You are a bigger person than me, I don't think I would have been as nice. Call.....

[KobeBryant]

You should call. I don;t know why she would wait in line at the service desk, she should have paged her CSM regarding the coupon and had the CSM come to her.

[LindseyLouXOX]

You should call, she was definitely just jealous and she should have called the CSM over to the register. Sorry to hear about your trip, most definitely call!

And you should have told her yes this would be the last time because you'd never go through her line!! I have 2 crazy cashiers I AVOID at ALL cost!

[elund323]

You need to contact management and higher up. You should NOT have been spoken to like that. I can't believe how many people (cashiers)do not know the difference between "per purchase" and "per transaction". You are a couponer, you know the rules and you CAN read. Some of these cashiers are just way out there and these are the ones that have no personable people skills and most likely won't be working at their current position for long.
Just my two cents~
Elaine

[ChelleMorty]

Wow, good for you for keeping your cool. After all that time standing in line while she waited for the CSM, I would have started to get a little antsy myself. Then for her to end it like that.

[irishgirl73]

I would absolutely call management. And write corporate a letter.

[iamamommy]

Call corp, call the store, call the news crew. Heck...I'd say if you hate your job, get another one. You kept your cool so kuddos for you, but please call and vent on them! Get her out of that store. I detest horrible cashiers like that.

[Huntinglabmom05]

You should talk to the front end assistant manager. They would be able to help you the most. If not go to the Assistant Store Manager.

[obe]

They make me so mad sometimes.

[Momtoabunch]

I'm po'ed for you!!!! CALL. NOW.

[couponmom25]

I would call them too that is no way to talk to a customer like this, I heard walmart workers only has two chances of getting turned in before they get fired, maybe this will teach her to be nice next time

[sherrykaye]

I would look at the reciept under the Wal-Mart logo there is a store address and number along with the store manager. Call the number and talk to a assistant manager and have the reciept handy because it has the cashier number and what register she was on. It would say something like 0990 on the reciept on the top under the logo and address. If all else fails call 1-800-WAL-MART and find out what the Marker Manager's name is and how to get ahold of them. When ever I have a customer complain I always tell them to call them and complain if they do not want to call the manager. We have assoicates that call them on other assoicates for no reason just to be stupid.

[tammiw516]

That's what I HATE about WalMart..................ABSOLUTELY ****NO**** CUSTOMER SERVICE SKILLS!!!!!

Really, seriously, who trains these people???

Our Walmart is a nightmare too. Very rarely can you find a cashier thats been there long enough to know how to use coupons. They act like it's coming straight out of their pockets.

Remember the good ole days, when the customer was always right?

Sorry to hear this happened to you, but certainly not shocking. {{{{Hugs}}}}

[staviles]

I am so sorry that you were treated that way OP, and the cashier wasn't doing you any favors by allowing you to use your legitimate coupons on a legitimate order, so I would definitley call call and talk to management. Hope this gets resolved for you!

I can't really blame Walmart for the way some of these cashiers are allowed to act and behave though. Walmart does have a great training program in place and all cashiers have to go through said training program, the problem comes in not reporting the bad cashiers or commending the good ones. If we don't give our feedback when a cashier is snotty, mean or rude, then you can sure expect that cashier to keep being snotty, mean and rude! The only way to get things changed is to become part of the solution and if that means that we as consumers demand a certain quality of customer service by constantly calling management about awful service, then so be it...silence will not change a thing!

[Widge]

As a cashier I know she was wayyyyyyy out of line in both her behaviour and protocol.

If she did not know what to do or whether she could take the coupons she should have called for and asked a CSM at no point should the cashier leave the register and at no time do we ever go and wait in line at customer service (one of the perks of the job ).

There is absolutely no excuse for the way she spoke to you and she should be called on it. Feel free to complain to the CSM but in truth the best policy is to ask to spreak to the store manager there and then it is the only way you can know your complaint will be dealt with - and you have every right and should complain.

Call the store today and ask to speak to the manager (name on receipt) and only the manager! As other have stated have your receipt to hand the numbers across the top are ST# = store identifier OP# = identifies the cashier who served you TE# the register you went thru and TR# = the transaction number.

As a cashier (and coupon user) there are a couple of observation I can make. We don't handle as many coupons as people here might expect in an average day in a superstore seeing a couple of hundred customers only perhaps 5 - 10 will use coupons and these will just be a couple of cut outs from the previous Sunday, It may only be once or twice a month that you see a "pro" couponer, if that, who has a pile of coupons and internet ones so newer cashiers may not be used to handling them (we rarely if ever get people using other store coupons and there are experienced cashiers who don't realize we accept them). It always astounds me how few people in these economic times who don't PM or use coupons but that is the case. But there is NEVER any excuse for not being totally polite and pleasant throughout a transaction.

If you receive bad service complain through the proper channels believe it or not we cashiers dislike our rotten eggs as much as you the customer do - they reflect on us too. But likewise if you receive good service then ring and comment on that too. By most registers there are pre-printed comment forms that you can take home and fill in and post, these do get back to the store and both good and bad get back to the store/operator.

[applerama]

definately call the store manager. keep us updated!

[linz152]

Originally Posted by Widge

As a cashier I know she was wayyyyyyy out of line in both her behaviour and protocol.

If she did not know what to do or whether she could take the coupons she should have called for and asked a CSM at no point should the cashier leave the register and at no time do we ever go and wait in line at customer service (one of the perks of the job ).

There is absolutely no excuse for the way she spoke to you and she should be called on it. Feel free to complain to the CSM but in truth the best policy is to ask to spreak to the store manager there and then it is the only way you can know your complaint will be dealt with - and you have every right and should complain.

Call the store today and ask to speak to the manager (name on receipt) and only the manager! As other have stated have your receipt to hand the numbers across the top are ST# = store identifier OP# = identifies the cashier who served you TE# the register you went thru and TR# = the transaction number.

As a cashier (and coupon user) there are a couple of observation I can make. We don't handle as many coupons as people here might expect in an average day in a superstore seeing a couple of hundred customers only perhaps 5 - 10 will use coupons and these will just be a couple of cut outs from the previous Sunday, It may only be once or twice a month that you see a "pro" couponer, if that, who has a pile of coupons and internet ones so newer cashiers may not be used to handling them (we rarely if ever get people using other store coupons and there are experienced cashiers who don't realize we accept them). It always astounds me how few people in these economic times who don't PM or use coupons but that is the case. But there is NEVER any excuse for not being totally polite and pleasant throughout a transaction.

If you receive bad service complain through the proper channels believe it or not we cashiers dislike our rotten eggs as much as you the customer do - they reflect on us too. But likewise if you receive good service then ring and comment on that too. By most registers there are pre-printed comment forms that you can take home and fill in and post, these do get back to the store and both good and bad get back to the store/operator.

What a well-written and wonderful post! Thanks for all of the information. That was very enlightening (sp?).

Linz