[apsufan82]

I don't have kids, but I did have a job for P&G last year. I was a retail merchandiser and one my assignments was to go to Wal_Mart and tape boxes of Pampers back together. The reason they said they had come open was because the glue was not holding as it was not the proper amount/type of glue. So, I don't know if this was the problem this time, but it has happened in the past.

[violetblue]

Originally Posted by apsufan82

I don't have kids, but I did have a job for P&G last year. I was a retail merchandiser and one my assignments was to go to Wal_Mart and tape boxes of Pampers back together. The reason they said they had come open was because the glue was not holding as it was not the proper amount/type of glue. So, I don't know if this was the problem this time, but it has happened in the past.

It's possible that this was the problem, but with a $9 coupon book inside I think theft is the more likely cause. Way back when I worked Loss Prevention (not at Target) we would stop ppl for taking stuff out of packages and charge them for the entire cost of the merchanidise.

OP I'm sorry to hear about your experience- hopefully they send you a $20 giftcard or something good for your time. You know- not only did they waste your 25+ mins in store but however long it took you to write the super long letter (which was very well done BTW) so thats really frustrating!

[LauraO]

All of the diaper boxes at my Target were opened, even the cruisers, and even the ones that didn't state on the outside that there were coupons inside.

[Momof2Babes]

I can't believe people are so gutsy to open a package in the store! I would be freaking out that someone would catch me, . I guess I just have a good guilty conscience!

[Clyde's Mom]

I recieved a letter from Target in the mail today...it was a very fast response but the coupon contained inside was more insulting then an apology. The sent me a $3 coupon..."with our apologies". I think from now on I will just stick to CVS...much better deals there anyways! LOL

[Kt&Cj'sMama]

WOW! A whole $3 for all you went through?? Sheesh!

[schatz]

Originally Posted by Clyde's Mom

Sorry, I just had to vent! And this is my first post….why, oh, why does it have to be a venting one!?!?!?

My experience last night at Target was horrifying. Went I left the store my 22 month old was in tears and I was almost there with him. Here is the letter that I sent to Target this morning. ( I also sent a separate e-mail to Pampers about the open packages).



To Whom it May concern;

Let me start by saying that I usually love your store. I always find Target to be very clean and organized and I usually always have a pleasant experience. Last night's store experience was a complete and utter shock; I do not expect or plan to shop at that location again. It was about 6:30 in the evening and I was stopping to buy some stuff on my way home. I recently received an e-mail from Pampers which said that they had special packages of Easy Up Diapers, exclusively at Target. Then I saw your add and realized that they were on sale for $19.99 and I would get a $5 gift card if I purchased 2. I went to the diaper section, only to find that most of the boxes of Pampers Easy Ups had already been opened! I found one box that was not opened, only to get it home and realize that it had just been taped shut. (These boxes are usually not taped, they are glued.) Then I went to your value section and saw a big sign about getting a $5 gift card when you buy 4 of the following products, any combination (value sized). I bought 2 Hefty value sized trash bags and 2 Fiber One Cereal Bars, value size. I was then ready to check out (I also purchased many other items). I went to the first register that was open. This cashier was wearing a dirty red t-shirt and looked very unkempt. Normally, your representatives are very clean and tidy looking...just like your store! She did not greet me...I asked her how she was doing and she did not respond. She did give a simple shrug. When she had scanned all of my items, she gave me 1 $5 gift card. I asked about the other gift card for purchasing value sized items. She said that the register didn't prompt her for it and she would not give me one. She was very rude and simply stated that I could not get one. I suggested that I go to guest services and that she should just complete the transaction. She should have suggested that, not me. All she gave me was a flat NO.

I then proceeded to go to Guest Services after I paid. I had to wait for about 5 minutes (even though there was another rep that could have helped me and was just standing behind the counter looking at the computer). I then showed my receipt to the representative and she stated that these items did not qualify. I told her about the big sign in that area. She said that since it was not in the ad, it does not qualify. She said that she could not give me one. I then suggested to her that she send someone back to look at the sign. (Again, I should not have had to suggest this)A manager went back to check the sign and he was reading off all of the items. His walkie talking was not getting good reception, so she could not hear what he was saying. She made him repeat it about 4 times before telling him that she could not hear him and asked him to go to a phone. This took about 10 more minutes of my time. He gives her approval to give the gift card since that is what the sign says. She then has to call over another person (a trainer) to do the gift card. The representative did not even acknowledge me or say anything to me. She had to call over yet another representative to get the code to do a “recrosition” (I think that is what they said). She didn’t even acknowledge me either!! They finally finish the gift card and then the trainer hands it to me and says “here you go”. I didn’t get “I’m sorry this took so long, I am sorry for your wait, Thanks for your patience”. I received NONE of that. All I got was a $5 gift card for 20-25 minutes of my wasted time. I was treated with disrespect, even though your representatives were referring to me as the “guest”. I certainly did not feel like a guest. I completely understand that they could not take my word for it and they had to check the sign, but they should be aware of what items are on sale. What I don’t understand is being treated like a liar…like I was trying to pull something over on them. What I don’t understand is the rude manner in which I was treated.

I called and spoke to the store manager after I left the store. His name was “Obbie”. He was difficult to hear and understand, because there was a lot of noise in the background. He did apologize for my experience and hoped that I would come back, but at the same time, he was rushing me off of the phone.

Thank you very much for your time and assistance,

same thing happened to me with the value packaging gift card..I was also ticked off. but I didn't get my gift card ....they said there was no way to do it..whatever keep the crap then!

I'm sorry you had such a bad time as well!

[brownie16]

I've found that using the words "I'm sorry" in retail are about as common as winning the lottery. I'm in health care and I always apologize when a patient has to wait too long, even if it is out of my control. Great customer service has gone by the wayside in this country, and the problem is, the consumer is allowing it by not saying anything. Good for you, OP!

[Clyde's Mom]

I just recieved a letter from Pampers saying that they want to inspect my package and requested that I mail it back to them. The letter stated that the product would not be returned because it would be destroyed during inspection. They included a label to mail it back...but Who is going to pay for the postage? Who is going to give me my $19.99 back? This definetly deserves another e-mail to Pampers. This is going to end up being a big headache

[brownie16]

Originally Posted by Clyde's Mom

I just recieved a letter from Pampers saying that they want to inspect my package and requested that I mail it back to them. The letter stated that the product would not be returned because it would be destroyed during inspection. They included a label to mail it back...but Who is going to pay for the postage? Who is going to give me my $19.99 back? This definetly deserves another e-mail to Pampers. This is going to end up being a big headache

Could the label they sent be a postage-paid label? That was the case for me from Playtex one time.

And the $19.99? Well, yes, definitely email them again!