[momof2plustwins]

I emailed them last week to see what the policy on how many RR you can use is and what the policy on using RR to get back an RR. I'm glad to see their customer service agents are as consistent with their answers as the stores are...anyways this is the response I received. I really wish they would make up their minds.

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.

Unfortunately, due to the set-up of out PSO system, if you use a Register Reward another reward will not generate.

Again, thank you for letting us know about your satisfaction. We truly appreciate your thoughtfulness.

[brownie16]

Wow, what a crock. Fortunately, my WAGs is ok, but it looks like their corporate needs a complete overhaul.

[staviles]

Corporate needs to have a better way to get control of this whole RR system...it seems that every week the rules for RR and what does and doesn't generate them (coupons, no coupons, set amount) varies...I believe that they are trying to be as competitive as they can with CVS, but this is a bad way to go about it when noone ever has a straight answer and each store within 20 mmiles also has different rules they change as they see fit!

[Fallingstar003]

Just think that they could just get rid of the RR so then they don't have to deal with anyone complaining about them.

[Susuz]

Just remember that Walgreens and the Catalina machines are TWO separate companies. Yes they do work together planning the promos, etc. in conjunction WITH the product companies, but Walgreens does not control the machine itself.
Walgreens does however control the # of RR's you can use in one transaction. In my opinion if they advertise the same as cash then you should be able to use as many as you have without overage.

[staviles]

Originally Posted by Fallingstar003

Just think that they could just get rid of the RR so then they don't have to deal with anyone complaining about them.

They would still have to deal with complaints..it's the nature of retail when an "across the board" training isn't done...the issue isn't the RR system (even though sometimes it acts up and doesn't print like it's supposed to)...the issue is that a lot of the WAGS managers seem to make up their own rules to enforce the use of these RR wihch they do advertise as "use as cash on your next purchase"...my cash doesn't have restrictions on it..so why should the RRs which I rightfully earned according to their rules...then they change their mind over and over and say you can only use it on one transaction at some and others it's as many as you want..or that you can't use Qs to get the RR, while we all now that has no bearing! The complaint as I said isn't with the RR...but with the training that isn't universal for all store managers who could/should then pass it on to their employees....I know that most of us at AFC would play by any rules they (WAGS) decided to post that were universal to all stores....after all, we were finding great deals before WAGS introduced the RR system and were still complaining about some managers or cashiers lack of knowledge as to how coupons work and how they get reimbursed for them (i.e. "one per purchase" interpretation). I would imagine that you can understand that in retail there will always be complaints?? Maybe that will change your mood??? Oh yeah, and a big WELCOME to AFC (I see by your posts, your fairly new here) but you will find that we are committed to saving our family's hard earned money by scouring the ads and matching up our coupons to find the best savings around..if that's what your in the market for, you've come to the right place!

[momof2plustwins]

It seems each WAGs here in the Metro has different policy/procedures and I find that most cashiers and even the managers are very uneducated about the RR program. While I understand the catalina company is in charge of the deals/printing them WAGs employees should know about the program as well. They are the ones advertising it and they are supposed to be able to help a customer if there are any questions, concerns, etc. As each day passes the RR program at WAGs gets fishier and fishier. All in all I must say that WAGs is consistently inconsistent.

[covette]

on saturday i had a problem with the catalina machine it wouldnt print my rr's , so we did the deal over and still wouldnt print so the manager was going to give a raincheck and after i was putting all my order in the cart out pops the cat, boy those machine are crazy at times, my order was took about 30 minutes trying to figure out the darn thing, geeeessssssshhhhhh

[momof2plustwins]

Originally Posted by covette

on saturday i had a problem with the catalina machine it wouldnt print my rr's , so we did the deal over and still wouldnt print so the manager was going to give a raincheck and after i was putting all my order in the cart out pops the cat, boy those machine are crazy at times, my order was took about 30 minutes trying to figure out the darn thing, geeeessssssshhhhhh

That would have annoyed me. You must be more patient then I am.

[covette]

hahah it was not smoothly, but i understood that it wasnt his fault, he did give me a few things free and was going to give me a raincheck only redeemable there but after his hard work and on my way out the machine pop out the coups finallly, then when i did the 2nd deal everything was fine whew
all and i got my tampons and pads free + my rr's ($4.50 & $6.00)