Horrible Wal Mart Trip Today....need To Vent!

 
 
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Old 04-12-2008, 12:10 PM
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Walmart Horrible Wal Mart trip today....need to Vent!

Went to Wal Mart today to pick up some things....I had quite a few coupons and 3 of them were for the free scotch brite scrubber. I handed the lady ALL my coupons and she just looked at me and made a noise and slammed the coupons down. Then she started looking at each and every one...What the point was behind that I have no clue...All she needed to do was scan them, right? she would stare at one and then scan it. Had to question me about each one. Then she got to 2 $2.00 off clean & clear, and had a fit because I got the trial size for these. She then called over a CSM and then another manager. They had a five min. discussion about the coupon and said they could only give me 97 cents for them instead of the $2.00. Well, what was I going to do...I told them fine. Then they gave me a hard time about the free coupon for the toilet scrubbers. Said I HAD to purchase each one seperate. I took one and just left. What a pain...Makes me not want to use coupons at Wal Mart anymore.
But here is the funny part....Went to another Wal Mart later on in the day and used my other free coupons for the scrubber with no problem at all and got them both in the same transaction!
Should I call and complain...It's not like they can really do anything.
Anyways, just needed to vent. Maybe I should just stick with CVS!!
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Old 04-12-2008, 01:07 PM

RE: Horrible Wal Mart trip today....need to Vent!

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Sorry you had a bad experience... Stick with the other Walmart.
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Old 04-12-2008, 01:11 PM

RE: Horrible Wal Mart trip today....need to Vent!

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yea,I would agree stick with the other one...Also Remember you're not entitled to the overage of the clean and clear. YMMV on overages..but also saying that..Cashier didn't have to be snooty..Seems they were sniffing the glade too...Huggs sorry you had to go thru that.
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Old 04-12-2008, 01:49 PM

RE: Horrible Wal Mart trip today....need to Vent!

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Standard walmrt procedures= rude and big pain in rear.
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Old 04-12-2008, 02:14 PM

RE: Horrible Wal Mart trip today....need to Vent!

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My BF works at Walmart and I still have to agree with Bubbs. They are not very good at hireing quality people to work the front of the store. I guess they just take what they can get. I guess that is why my BF was a manager after 4 months or so. It was because the customers actually liked him and he worked. What happened to "the customer is always right"?
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Old 04-12-2008, 03:51 PM

RE: Horrible Wal Mart trip today....need to Vent!

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No Kidding...I'm guessing the policy flew out the window as well as customer service.
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Old 04-12-2008, 04:27 PM

RE: Horrible Wal Mart trip today....need to Vent!

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sorry for the bad experience!!! stick with the other wal mart though or go on a different day if you can, sometimes it helps if i go when they're less busy, i dont know why... <3
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Old 04-12-2008, 04:57 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I didn't really care about the overage on the clean & clear...I understood that one. It was that they were rude, thats what upset me. Thanks for your input!
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Old 04-12-2008, 05:52 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I would call the 800 number and let them know. They can not fix it if they do not know.
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Old 04-12-2008, 06:11 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I went to Walmart today too - and got that we can not accept coupons without anything on the back. I was using a few IPs - she took it to head cashier and was surprised when it was approved. Has anyone else had this happen? Also I could not find several Walmart items that other members are getting but my Walmart is not a Super Walmart so that may be why.

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Old 04-12-2008, 08:31 PM

RE: Horrible Wal Mart trip today....need to Vent!

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They always give me a hard time when I have more than one coupon for the same product. If I have 3 items and 3 coupons they don't want to accept all 3 in the same transaction. I have noticed all cashiers are different. some will take them with no problem and some don't want to take any of them.
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Old 04-12-2008, 08:35 PM

RE: Horrible Wal Mart trip today....need to Vent!

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same here, I always get a hard time at Walmart about coupons!
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Old 04-12-2008, 08:47 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I'am still looking for the scrubber, Walmart here didn't have it...
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Old 04-12-2008, 09:16 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I usually have great success with coupons - not tonight! There were only a few lanes open, so not many cashiers to choose from. She carefluuy checked each coupon. I had a deodorant one that would give overage. It was .97 and I had $2.00Q. "She said you can't use this, what are you trying to do?" I felt really dumb and I didn;t want to draw any attention to myself. I asked if she could adjust them to .97. She said no, then you'd be getting it for free, and besides I can't adjust a coupon down. You can't use a $2 coupon on a .97 item" I calmly then asked her to remove the 5 deodorants. I was frustrated, but the last thing I want to do is make myself known if you know what I mean! I suppose this is an issue that depends on the cashier, but can't they at least adjust it down then to the price of the item. They still get their coupon from the manufcaturer. I wish cashiers were better educated on coupons!
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Old 04-12-2008, 10:16 PM

RE: Horrible Wal Mart trip today....need to Vent!

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i went to a walmart in ga the other day and got 5 of the glades..the cashier said i dont know if we can accept these since its for $3 and the glade is only $2.47..so she called the manager over..she was really nice the entire time..just didnt know what to do..so the manager looked at it..said yep..its for the right product..the cashier said well the coupon is over the price..and the manager said unless it says up to $3 then they get the whole $3 off..no matter the price of the item..i was shocked..
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Old 04-13-2008, 07:33 PM

RE: Horrible Wal Mart trip today....need to Vent!

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I understand why you would not want to go back to Walmart. I feel the same way.... really dissapointing after all the planning, you know?
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Old 04-13-2008, 10:52 PM

RE: Horrible Wal Mart trip today....need to Vent!

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One time my cashier would only take one of each type of coupon, and she scrutinized each one and asked a supervisor on a few. So I emailed corporate to ask their policy. Within hours the store manager contacted me and said I could use multiples (with in reason) and she would talk with the cashier and hope she didn't lose my business.

Sometimes if you know the name of a manager that has approved you before, you can name drop.
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Old 04-13-2008, 11:12 PM

RE: Horrible Wal Mart trip today....need to Vent!

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The last time I was at Walmart, I had an original manufacturer coupon that wouldn't scan, so the cashier checked with the CSM and came back and told me if it didn't scan, they couldn't accept it. I left the item I was going to purchase. When I got home, I went to walmart.com, selected the Walmart store that I visited, told walmart.com about my experience, and asked about their coupon policy. That same day, I received a call from the manager of that Walmart. She apologized and asked me to describe the cashier. She said she knew exactly who he was by the description I gave her. She told me they accept all manufacturer's coupons, regardless of whether or not they scan, and if I ever have a similar problem in the future, I need to tell the cashier that I spoke with "Sonia" (the manager) and she said it was ok. She said she'd bring this problem up at the next staff meeting and make sure that the employees know the proper policy!

My experience is that it's good to speak up, because even though employees may be telling you "the way the horse is going to eat the cabbage," they are not always right and may need more training!
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Old 04-14-2008, 02:42 AM

RE: Horrible Wal Mart trip today....need to Vent!

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I find that if I go through the self scanner when at all possible with coupons it is best.
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Old 04-14-2008, 02:53 AM

RE: Horrible Wal Mart trip today....need to Vent!

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Quote:
Originally Posted by Sally View Post
I find that if I go through the self scanner when at all possible with coupons it is best.
Not at my stores they open the coupon box and check your coupons before you leave the self scan-if they see that you used coupons. I have better luck with real cashiers-and that doesn't work most of the time.
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Old 04-14-2008, 04:43 AM

RE: Horrible Wal Mart trip today....need to Vent!

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I usually don't have problems at my Walmart, but one day I went to get the CleanTeams. I got 12 packs, used 6 coupons. The girl said she had to ring up 2 at a time and do 6 different transactions, because they said "on any two". I just stood there with my mouth hanging open, trying to keep from laughing, and let her do it.

I think Coupons 101 should be required for ALL cashiers!
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Old 04-14-2008, 05:02 AM

RE: Horrible Wal Mart trip today....need to Vent!

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Quote:
Originally Posted by mpayne View Post
I usually don't have problems at my Walmart, but one day I went to get the CleanTeams. I got 12 packs, used 6 coupons. The girl said she had to ring up 2 at a time and do 6 different transactions, because they said "on any two". I just stood there with my mouth hanging open, trying to keep from laughing, and let her do it.

I think Coupons 101 should be required for ALL cashiers!
THAT is funny!
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Old 04-14-2008, 05:47 AM

RE: Horrible Wal Mart trip today....need to Vent!

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What about in the case of overage? Most cashiers have just let all the coupons through.
When questioned this time, I asked if she could just adjust it to the price of the item. I didn't want to get the manager involved, because I didn't know how they would react to coupons that would give overage. Shouldn;t they then at least be able to adjust the coupon down?
 

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