[roseminxe]

Below is an email I sent to Walmart concerning the cashier/assistant mgr not accepting my coupons 2 days ago stating that the coupon was more than the item: (What a day that was)

"I tried to purchase a few items in which I had coupons. The coupons exceeded the value of the item and the assistant manager said I could not use because the coupon was more than the item. This has happened on numerous occassions and I would appreciate it if you would train your managers/cashiers about your coupon policy. This makes it very difficult to use coupons as a lot of times the coupon exceeds the item by a few cents.

What is your policy in writing on this?

Also, Catricia, the assistant manager, at the store was extremely rude and refused to listen to me.

I would like to continue to shop at Walmart but it is getting more difficult to use any coupons and I may be forced to shop elsewhere. I do a lot of shopping in this store and I know there are many out there in similar situations that feel the same way I do.

I would appreciate a response and a copy of Walmart's policy including overage.... I have your standard policy but want the OVERAGE POLICY in writing as I do not have time to call or email the corporate office everytime the management at Walmart refuses my coupons because they exceed the item by a few cents.

Thank you for your time,
RSmith"

I received a call from the assistant manager at my local Walmart who asked me again what happened. I told him and he said he will tell the managers to adjust down (I think what he meant was that he will tell them to go ahead and press the "accept button"). He also said he looked for something in writing about overage and could not find but that they should have just given it to me. He said there is a button that they can press to accept. I went on to tell him how Target does have a policy in writing in that it states they are to adjust down. He also explained this to the rude "Catricia". I was very happy that he spoke to her because she said to me, "go right ahead and call corporate and give them my name".

He said if I have any more trouble, ask for him as he works at that particular Walmart.

Thanks all of you for giving me the number and email...

[Bhrngari]

Did you send your email to Corporate or to the local store? Just curious, because when I emailed corporate, I also got a call, but I am given my overages now at my store.

[roseminxe]

Originally Posted by Bhrngari

Did you send your email to Corporate or to the local store? Just curious, because when I emailed corporate, I also got a call, but I am given my overages now at my store.

I wanted to send it to corporate but I think I emailed to the local store. I used a link from this Walmart forum and it had me enter in the store name so I guess I emailed to local store. I don't think they will adjust down as I have never seen them do this. I think what he meant was that they can just hit the button that accepts it.

I used to not care about overage but it does help as I once had overage which paid for all three of my little coupon binders :-)

I know some people use multiples of $3/1 when the items are only lets say, .97; how would this work? The cashier could have a good argument in saying that you only need to use 1 coupon to get the three items (i.e., trying to use (3) $3/1 on (3) .97/flea collar)

What do you think about the above scenario?

How do people get hundreds of dollars of overage in a week to a month's time? I would think the stores would frown upon the same-like coupons being used and all the overage?

[goofy5]

they recieve at corp office but always send to store for Mgt. to deal with. I USED TO WORK at Walmart.

[Bhrngari]

Originally Posted by roseminxe

I know some people use multiples of $3/1 when the items are only lets say, .97; how would this work? The cashier could have a good argument in saying that you only need to use 1 coupon to get the three items (i.e., trying to use (3) $3/1 on (3) .97/flea collar)

What do you think about the above scenario?

How do people get hundreds of dollars of overage in a week to a month's time? I would think the stores would frown upon the same-like coupons being used and all the overage?

Personally I think it's 1 coupon for 1 item, *unless* stated otherwise on the coupon. So for a $3/1 coupon, you should get $3 off of one item. I would not try to put 3 items on a $3/1.

Why should stores frown upon the same-like coupons being used and all the overage? That makes *no* sense. They should rejoice because they are getting the overage for a small dollar item. It doesn't matter if the money comes out of your pocket or from the manufacturer, you are spending it in their store.

My experience has been that when I question corporate about their coupon policy, I get a call *from* corporate FIRST, not the store. If I keep having problems (and I have been), then it goes to the store manager, but that's after corporate has corrected them on the procedure. Right now I have my *second* gift card waiting for me at Wal-Mart over problems with the Pace $4/1 q. One of these days she'll make sure her cashiers are getting it right.

[crystajewel]

good job

it's about time they start treating couponers right

i am glad that you were able to get this resolved

[shnn18]

That is awesome! I have complained a few times to Wal-Mart, even sending in a written letter and received nothing!

[cddwil]

victory for you...hope it makes a difference!

[roseminxe]

Originally Posted by crystajewel

good job

it's about time they start treating couponers right

i am glad that you were able to get this resolved

Well... I really don't think that it will ever be completely resolved as there will always be new cashiers and mgrs. But, at least when I have problems, I will ask for the asst. mgr by name and tell them I have spoken to him. And, unfortunately down the road, the vicious cycle may start over again..... I am not being negative, just realistic.

Walmart should have a training program for each new employee/manager which includes using coupons or even better, a sign by each register saying if the coupon exceeds the item, press the accept button :-) I know.... I am living in a coupon dream world.