Kmart Price Matching Policy? Update: Post #7

 
 
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Old 01-22-2009, 05:38 AM
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Kmart Price Matching Policy? Update: Post #7

So, I emailed Kmart CS last week asking for their coupon policy and if they price match. I received an email back on 1/15 stating that they do price match plus 10% of the difference, but no coupon policy was mentioned. Well now I'm told that my email was a mistake and that they won't honor it. I've called CS and am waiting for a supervisor to call me back, I'm soooo mad right now. That's just not good customer service at all. Any advice?
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Old 01-22-2009, 05:43 AM

RE: Kmart Price Matching Policy? Update: Post #7

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I've asked about ad match/price match/comp or whatever people call it and I've gotten consistent answers,

NO, KMart does not match other stores prices. NO exceptions.

I guess the one who answered you did not know the policy but your local store manager usually has the final say. I'm sure there are instances when they would allow it once for a customer, its worth a try.
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Old 01-22-2009, 05:45 AM

RE: Kmart Price Matching Policy? Update: Post #7

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That's what they told me "no" but I'm very p-ed off right now because they told me they would, and now they're going back on it. My email is from help@customerservice.kmart.com

To me, it's misleading...
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Old 01-22-2009, 05:49 AM

RE: Kmart Price Matching Policy? Update: Post #7

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I understand your frustration,

but emails from the help center are of no help either. When the doubles first started, I thought the help center personnel were finally putting their act together. but it didn't last since after the first round of doubles, they send different answers to queries that contradict what local stores say. needless to say, its not worth writing them anymore.
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Old 01-22-2009, 05:52 AM

RE: Kmart Price Matching Policy? Update: Post #7

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I can't wait until this supervisor calls me back, I'm not shopping there any more, not only because this email but because their prices are higher than Target (and Target's cleaner/nicer/more customer friendly)
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Old 01-22-2009, 06:27 AM

RE: Kmart Price Matching Policy? Update: Post #7

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Any ideas on what to say???
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Old 01-22-2009, 08:37 AM

RE: Kmart Price Matching Policy? Update: Post #7

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Update: I was never called back from a supervisor, so I called CS again. They said that no case was even made and my phone number isn't in the system from calling this morning. I was told that nothing could be done and to attempt the store manager. The store manager told me she would call the DM and let him know of the issue and that they would do it just once for me seeing as it was their mistake.
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Old 01-22-2009, 08:40 AM

RE: Kmart Price Matching Policy? Update: Post #7

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Originally Posted by sweetpea101506 View Post
Update: I was never called back from a supervisor, so I called CS again. They said that no case was even made and my phone number isn't in the system from calling this morning. I was told that nothing could be done and to attempt the store manager. The store manager told me she would call the DM and let him know of the issue and that they would do it just once for me seeing as it was their mistake.
I just can't believe this "I don't care" mentality from Kmart. Sad to see that people do not want to do their job the right way.

I am sorry for what happened to you. In your position I would be outraged right now.
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Old 01-22-2009, 12:20 PM

RE: Kmart Price Matching Policy? Update: Post #7

is excited about her debut on TV!
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Oh I am outraged, but at least they are doing it for me this one time. I just wish you guys could've got in on it too.
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