It Pays To Call 1-800-SHOP-CVS!

 
 
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Old 08-04-2008, 01:16 PM
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It pays to call 1-800-SHOP-CVS!

Today a cashier/manager wouldn't let me use the B1G1 Covergirl coupon, even though I've used those kind of coupons dozens of times at that store. I think they're slowly becoming coupon-UNfriendly. So I went to another store and got them. Came home and called the 800 number. The first girl I talked to actually said that coupons aren't supposed to be used with promotional items! What???? I asked her why then does the ad have the sign to watch for coupons in Sunday's paper???? She had no answer except that it was up to the manager's discretion. Some people don't have a clue!

So I called back to a different department and the lady, a couponer herself, agreed with me and said she would let the other lady's supervisor know that you can indeed use coupons with sale items and then she said she was going to call the store manager and talk with her about correct B1G1 coupon usage. And for my troubles, she is issuing me a $3 ECB!!!
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  #2  
Old 08-04-2008, 02:28 PM

RE: It pays to call 1-800-SHOP-CVS!

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Great...I'll have to keep that in mind. THANKS!!!
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Old 08-04-2008, 02:52 PM

RE: It pays to call 1-800-SHOP-CVS!

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I've used mine without problems, but I think too it is up to what cashier you have. I have one store that the girl actually has a problem with me, she tries to argue every coupon and the manager comes over to correct her, telling her yes she can use that coupon, yada, yada....I've gotten to the point I'll go to that store just to see how she will act towards me that day.....
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Old 08-04-2008, 02:55 PM

RE: It pays to call 1-800-SHOP-CVS!

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Good deal! Hope that straightens them out. It never ceases to amaze me how some cashiers can mess up the simplist thing. We're lucky that most of them are very good at what they do!
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Old 08-04-2008, 02:58 PM

RE: It pays to call 1-800-SHOP-CVS!

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Old 08-04-2008, 03:43 PM

RE: It pays to call 1-800-SHOP-CVS!

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I also tried using the bogo coupon and the cashier would not accept it. I called customer service today and was told the cashier should have accepted it and she would notify the store and the district manager on the correct mfg coupon practices. She told me I could go to the store for a refund.
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Old 08-04-2008, 04:38 PM

RE: It pays to call 1-800-SHOP-CVS!

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Originally Posted by PamMc View Post
I also tried using the bogo coupon and the cashier would not accept it. I called customer service today and was told the cashier should have accepted it and she would notify the store and the district manager on the correct mfg coupon practices. She told me I could go to the store for a refund.
Good for you! It's unbelievable how different CVS's "policies" are!
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Old 08-04-2008, 04:41 PM

RE: It pays to call 1-800-SHOP-CVS!

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Thanks for posting this. I hate when they say the manager of the store doesn't have except coupons because it's their store ect...grr
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Old 08-04-2008, 04:46 PM

RE: It pays to call 1-800-SHOP-CVS!

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Thank you for posting this. I tried to do it today also and she wouldn't let me. I didn't want to argue so I just left but I was kinda ticked. I think I will call about this.
  #10  
Old 08-04-2008, 05:47 PM

RE: It pays to call 1-800-SHOP-CVS!

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I'm glad the second person you spoke with took care of you! I actually had a slight problem with this before, so I emailed customer service and now have 2 separate responses from 2 different reps with the SAME ANSWER! Both included a brief outline of the coupon policy and specifically addressed my question regarding BOGO coupons and a BOGO sale and also how to handle coupons for more than the product value (had a few problems last week with the Schick razor). I would recommend emailing and getting a copy sent to you that states this that you can print off and keep with you in case you have more problems in the future.
  #11  
Old 08-05-2008, 05:25 AM

RE: It pays to call 1-800-SHOP-CVS!

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I am new to couponing and I get such varied responses from cashiers. My favorites are the high-schoolers, they give you no issues!! However, there's a few older women that are just MISERABLE people to start with and are apparently ANTI-coupon. They never let me use the B1G1 when they are already B1G1. Even the manager agreed for my last incident with the CoverGirl products. So frustrating! If I call, what will they do?
 

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