[bubbsguy]

I had sent an email a couple of weeks or so ago to walgreens and the employees just read it. I was in there this morning and the cashier asked me about it (we had the same last name before she married DD wore her cheerleading jacket with last name on the back so we chatted about it months ago). I told her that I had read about lots of people writing about bad service that I would let them know about the stelar service we get here. I just felt that sometimes you just need to let people know you appreciate their pleasentness. So when we get wonderful service sometimes we should let them know instead of being so quick to complain about 1 bad time. I'm not saying to never let managers know when really bad things happen just to give them credit for the good too.

[Mom2ThreeLovesCVS]

I follow that train of thought too. I've let management and the agents at the 800# for plenty of stores I frequent know about the bad and the good. Not only should they hear about a bad trip, but if they hear about the good ones too it helps management know what works and what doesn't.

That's nice to know it actually got to the employee level and they heard about how much you appreciate their help!

[cyph0r]

Agreed. The good often gets forgotten and should be rewarded too. That way employees strive to provide better service because they feel appreciated and it's a win-win deal for all.

[twilcn]

Great Food for thought.