[RiteAidGuru01]

I made several purchases Wednesday that I am 100% positive should've counted toward my beauty club totals & it's now Saturday & my total hasn't updated. The purchases should have also triggered a $5 Beauty Club ECB. No go. I don't even think my Spring spending updated to reflect those purchases. Worst part is I threw the receipt away. What do I do now?

[amybonnema29]

Call CS, they have all your receipt info...

What exactly did you buy?

[tharte36]

Same thing happened to me yesterday I called cs they told me there is a 2 day delay in things posting to beauty club.

[aubreepwi]

This was a problem for me in the past month or so. CS finally fixed it for me. If it has been longer than 2 days call them.

[randialtum]

Mine haven't counted my last 3 trips and cs won't do anything cause I already sent my receipts for the rebate ! (

[monkeydawn]

I thought beauty club could be up to a 5 day delay. If you bought the items Wed that is only 2 days ago. I would expect it to update by next Wednesday at the latest (I am not counting Sat and Sun as updating days). I have also had the quarterly spending take more than 2 days to update, even though they say 2 days for that. I usually dont watch it that closely but it was the month that we were having the contest.

[amybonnema29]

Originally Posted by randialtum

Mine haven't counted my last 3 trips and cs won't do anything cause I already sent my receipts for the rebate ! (

CVS can pull up every single purchase youve ever made, so I dont see what not having your receipts would do with anything.

[amybonnema29]

Originally Posted by monkeydawn

I thought beauty club could be up to a 5 day delay. If you bought the items Wed that is only 2 days ago. I would expect it to update by next Wednesday at the latest (I am not counting Sat and Sun as updating days). I have also had the quarterly spending take more than 2 days to update, even though they say 2 days for that. I usually dont watch it that closely but it was the month that we were having the contest.

It could take longer than 2 days..and they do say up to 5 days...it also matters the hour you buy it...for example, I made purchases at 9:00PM, and it actually took 3 days to update. So it varies. I keep track with pen and paper and put what i bought plus the date and time, and I also log into my CVS account every morning to keep an eye on it. HTH

[randialtum]

Originally Posted by amybonnema29

CVS can pull up every single purchase youve ever made, so I dont see what not having your receipts would do with anything.

They said I already got them. I got an email from cvs saying I was $6.08 away from my next 50$, which exactly matched what I had tracked and I hadn't yet printed my precious 5ecb from the prior 50. They said I already got them and that they DON'T send out emails and the email wasn't from them, I didn't have my receipts to show my previous balances to explain that I did intact spend the amount to receive an additional 5ecb

[tharte36]

I'd call back and talk to someone else. They were super nice to me the lady offered to go over my account and everything. I told her no I'd just call back if it didn't update soon.

[monkeydawn]

Originally Posted by randialtum

They said I already got them. I got an email from cvs saying I was $6.08 away from my next 50$, which exactly matched what I had tracked and I hadn't yet printed my precious 5ecb from the prior 50. They said I already got them and that they DON'T send out emails and the email wasn't from them, I didn't have my receipts to show my previous balances to explain that I did intact spend the amount to receive an additional 5ecb

I would try my luck with another CS agent. I have also received emails when I am less than $10 away from BC and I havent made a BC purchase in awhile (week to 10 days). I might try via email, it will take longer but one they have emailed you back you should be able to forward the BC email that you received. Then they can either trace that or let you know for certain that they are fraudulent and hopefully you will let us know too. If they are fraudulent then their system has been hacked because, like yours, mine always match up with what I have kept track of. And then they should thank you for bringing it to their attention.


It always irks me when a rep of a large company claims that some particular thing would never/ has never happened. Really you know every single thing the company has ever done? It is a ridiculous claim!

[amybonnema29]

Originally Posted by randialtum

They said I already got them. I got an email from cvs saying I was $6.08 away from my next 50$, which exactly matched what I had tracked and I hadn't yet printed my precious 5ecb from the prior 50. They said I already got them and that they DON'T send out emails and the email wasn't from them, I didn't have my receipts to show my previous balances to explain that I did intact spend the amount to receive an additional 5ecb

Those emails, when they come, are most of the times late. When I got one the last time, it had my balance as needing like 10.00, but I had already gotten the 10.00, so when I got the e-mail, it was in fact not correst. That might be the case with why you thought you were only $6.08 away, when in fact you had already gotten that 5 ECB, cuz like I said I watch all my numbers everyday, and as soon as I got that e-mail, I knew it was wrong. So maybe that was it...

[aubreepwi]

Originally Posted by aubreepwi

This was a problem for me in the past month or so. CS finally fixed it for me. If it has been longer than 2 days call them.

I should add to this that the card that didn't update (my boyfriend's), had not updated in about a week and a half. He also let them know this was not the first time it didn't update. The first time the CS person found and updated the BC on the phone. This time the CS lady had "investigated" the account after hanging up the phone and he received a $15 Beauty Buck within the following week.

My card never has an update problem.

[caela1]

I am in the same boat. My beauty club total has not updated even though I did several transactions on Wednesday morning 5/16. Did some more shopping today and I noticed on my receipt it still says totals as of 5/13. Calling Monday, too.

[marycoupon879]

I wonder if it has something to do with all of us purchasing Pantene (beauty products) that the system is overloaded. I know personally that I have been to CVS at least 2 times everyday this past week. I just learn to be patient and hope that it will caught up. It's icing on the cake when it does come out of the red machine. Love CVS.

[tharte36]

Originally Posted by marycoupon879

I wonder if it has something to do with all of us purchasing Pantene (beauty products) that the system is overloaded. I know personally that I have been to CVS at least 2 times everyday this past week. I just learn to be patient and hope that it will caught up. It's icing on the cake when it does come out of the red machine. Love CVS.

It might when I called cs I asked first if pantene was part of bc and she said definitely. But it was tone in her voice like I wasn't the first one to call about it.

[Quazel]

Note to self: keep track of BC spending. I never do!

OP, I used to keep track and once had the same as Amy, got the email the day after I made purchases that put me over the $50. Let us know what happens when you call back!

[RiteAidGuru01]

Originally Posted by amybonnema29

Call CS, they have all your receipt info...

What exactly did you buy?

It was 2 Selma Hayek lip balms & the free CVS body wash. Should've added about $15 to my total & triggered my next $5 ECB.

[missdanalu]

BC has been so fickle this year. We usually say 48 hours but it's been taking a solid 5 days for it to update sometimes. Don't know what's going on with that.

[RiteAidGuru01]

My totals just updated. However my new $5 ECB isn't showing in my account yet. Just the previous one that says "redeemed." Hopefully that will correct itself.

[RiteAidGuru01]

Originally Posted by RiteAidGuru01

My totals just updated. However my new $5 ECB isn't showing in my account yet. Just the previous one that says "redeemed." Hopefully that will correct itself.

Okay. Now it's showing a new $5 ECB to "send to card." Actually... It's showing two. I'M SO CONFUSED!!!

[Quazel]

Originally Posted by RiteAidGuru01

Okay. Now it's showing a new $5 ECB to "send to card." Actually... It's showing two. I'M SO CONFUSED!!!

Lol!

[RiteAidGuru01]

Originally Posted by RiteAidGuru01

Okay. Now it's showing a new $5 ECB to "send to card." Actually... It's showing two. I'M SO CONFUSED!!!

Final update: Scanned my card at the store this morning. Got two beauty club $5 ECB. I only earned 1 so I guess the 2nd was life's reward to me for being patient?

[tharte36]

I pulled up my acct and it's showing two also.better hurry up and use them before they change their mind

[RiteAidGuru01]

Originally Posted by tharte36

I pulled up my acct and it's showing two also.better hurry up and use them before they change their mind

Oh, I already did! The ink didn't even have a chance to dry!