[Tara]

Please keep in mind, it is a lot easier to resolve the issue at the place of purchase. The catalina company takes a minimum of 4 weeks. It may be 8 -12 weeks before it is completely finished. Sometimes they do deny claims.


Catalina has updated this process

http://support.catalinamarketing.com/

Choose your option in the drop down menu.. And follow all the steps They more information you provide the easier it will be to resolve ..

You will need

Receipt
shopper card
what you where expecting to receive.