[amcess721]

I returned two bottles of shampoo today. (Store doesn't really matter)

Nothing wrong with them - just bought them 2 months ago before I learned about coupons and getting things for free! (and before I started saving receipts!)

My two bottles of Tresseme cost me $3.50 each... I told them that was how much I paid for them.

I saw a sign posted on the wall by CS that said "returns without a receipt will be issued store credit or an exchange for lowest scannable price in past 60 days. no cash refunds". Ok, I was fine with this... I just wanted it put on my debit card where the money originally came from. I realized I was going to be out $1 because the lowest price in the past 60 days was actually $3 each.

Well, the guy at the desk calls up the manager lady and this is how the conversation went:
Manager: "What's the issue"
Me: "I'd like to return these. I bought them when they were on sale for $3.50 each"
Manager: "No receipt?"
Me: "No"
Manager: "What's wrong with them?"
Me: "Nothing, I have just decided I need to watch where my dollars go a little better and I don't want them anymore"
Manager: Getting snotty now... "Well, you do realize I can NOT resell these! Who knows what's in them! ... not that I'm saying YOU put anything in them, but I can't resell these! I'll let you return them this ONE time but never again without a receipt"
Me: Feeling like a stomped on piece of chewing gum... and totally feeling embarassed now that four other people are watching her talk to me like this... "ok"

She walked away and the original guy at the desk scanned them in and I got the $6 and change back onto my debit card.

Did I do something wrong? Is it true that HBA (shampoos, conditioners, toothpastes, bodywash etc) can't be resold/exchanged?

I'm on the fence about reporting her - the way she treated me - maybe they need to change their returns without a receipt policy to exclude any items like HBA ... (This was at a grocery store mind you)

Anyone have any thoughts for me?

Thanks.

(If this is in the wrong forum, please move it - I wasn't sure where to put it...)

[aine]

hmmmmm......... it could be that store's policy, hard to say. in my opinion, i think if i had personal care items that i bought, and were in my possession for 2 months, that i no longer had the reciept for.......i would have just sucked up the 6 bucks, used the shampoo and called it a learning experience.

[NJMom]

She should have been nicer to you.

A lot of stores have policies like that on returns-- certain things are automatically marked as damaged when returned and trashed. You didn't do anything wrong.

[alexand278]

There is no excuse for rude customer service. I would call and talk to someone about the situation. The shampoo would not be my concern, the humiliation caused by the manager would be my main problem. I would call a corporate 800 #, with notes made in advance about what I wanted to say. No company wants their customers treated like this.

[Devins mom]

She shouldnt have been rude to you, but i wouldnt have returned them after so long.

[tmy56]

I wasn't aware HBA can't be resold - I just returned eye shadow because I didn't buy the right kind of makeup product for a rebate. The clerk didn't even bat an eye.

I'd call corporate & confirm if that's their policy - and if it is, tell them that this manager needs to be more professional.

[amcess721]

Thanks for all the input everyone.

[tinamvp]

I can understand the policy. Can you imagine some sicko putting glue, or dye, or Nair hair remover, or something like that into a shampoo bottle and returning it. But he had no right to talk down to you like that. I'm sorry you had to endure that.

[amcess721]

Originally Posted by tinamvp

I can understand the policy. Can you imagine some sicko putting glue, or dye, or Nair hair remover, or something like that into a shampoo bottle and returning it. But he had no right to talk down to you like that. I'm sorry you had to endure that.

I totally understand the policy too, but for her to imply that I did something like that is not right. I would have been happier I think if she had simply said, we can't do a return because we won't be able to resell the product. ...without all the "what if you put someting in it" mumbo - jumbo.

SO, on a kind of different note - I noticed the bottom of my CVS receipts say refunds and exchanges are acceptable - do they have an exculsionary policy too for any HBA... that's practically 90% of their merchandise!

Just thinking out loud. That's all.

[lauralovesdeals]

He was out of line but I wouldnt have taken something that Id had that long with no reciept back either.