Printing "Access Denied" On SmartSource Site?

 
 
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Old 07-19-2010, 06:28 PM
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Printing "Access Denied" on SmartSource Site?

I print coupons from every website, but I am forbidden from printing from SmartSource. I get an error message that reads,

Access Disabled

Your access to print from this site has been disabled. Please contact Compliance@newsamerica.com to enable it. You must mention code [it gives me a code] in your email. For further information on why you received this message click here..


The "further information" is about enabling Java, and I've checked that my Internet settings match to the specifications outlined there. I've emailed the address below with the code it gives me multiple times, and I never get any response.

Anybody else had this happen? What can I do? Some good coupons pop up on there, and it drives me nuts that I can't get them!

Thanks!
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  #2  
Old 07-20-2010, 06:21 AM

RE: Printing "Access Denied" on SmartSource Site?

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My computer at home will not load Java, so I am never able to print Smartsource from there. However, these are the ONLY coupons I can print from work, where Java is working. Sorry I can't tell you why, but I feel you!
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Old 07-20-2010, 07:14 PM

RE: Printing "Access Denied" on SmartSource Site?

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I guess I'll just try from my husband's computer if I see a coupon I can't live without. What a pain. I'm done trying to fix it though because that's clearly a waste of time. :-)
  #4  
Old 07-20-2010, 09:01 PM

RE: Printing "Access Denied" on SmartSource Site?

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I usually don't have a problem printing smartsource coupons, but lately, some of the sites won't print at all. I found that if I use Internet Explorer (I usually use Firefox), they will print. I would suggest you try that and make sure your Firefox, Internet Explorer or whatever browser you use is updated to the current version. Hope that helps and works for you.
Kim
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  #5  
Old 09-10-2010, 05:47 AM

RE: Printing "Access Denied" on SmartSource Site?

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I have printed Smartsource coupons online for a year now, and all of a sudden I get a message with a code #, just like the lady above (tarheelbaby1), that states that I have been disabled. It tells me to contact them at the same email address that she was given. I did write them. I looked to see what the problem may be on the Smartsource website. It says that a manufacturer who got my printed coupons may have reprinted them to make money. Come on now, just how much money could a store make?? From my understanding... each retailer only gets .08 for each coupon they handle. That is not worth their ink and paper. Plus the time it would take an employee to cut it out. Does anyone have a phone number to Smartsource so that I can call them and speak to a real, live person about this?

Thank you all in advance,
Georgia coupon shopper
  #6  
Old 09-11-2010, 02:48 PM

RE: Printing "Access Denied" on SmartSource Site?

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I run into this problem now and again. This is what works for me. I have the mozilla browser and when I am about to click the "print coupons" button I hold down "Control", then I click "print" and when I see that they are about to print or are printing I release the "Control " button. My Java is always enabled but for some reason SS doesn't always recognize it as such and I would say this works for me about 85% of the time.

I found this link to contact their tech dept by email:
http://server.iad.liveperson.net/hc/...alate!PAGETYPE

This is for a specific coupon that is not working:
http://server.iad.liveperson.net/hc/...cific%20coupon

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Old 09-11-2010, 02:56 PM

RE: Printing "Access Denied" on SmartSource Site?

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Quote:
Originally Posted by cjcoupons View Post
I run into this problem now and again. This is what works for me. I have the mozilla browser and when I am about to click the "print coupons" button I hold down "Control", then I click "print" and when I see that they are about to print or are printing I release the "Control " button. My Java is always enabled but for some reason SS doesn't always recognize it as such and I would say this works for me about 85% of the time.
same for me...it says Java is disabled (although it is not) if I try and print in Safari. But, if I try on the same computer through Firefox, it (usually) works fine!
HTH!
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Old 09-11-2010, 03:06 PM

RE: Printing "Access Denied" on SmartSource Site?

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my mom got the same message and she is still waiting for an answer. meanwhile, she can still print IPs so I don't know what's going on
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Old 09-11-2010, 03:51 PM

RE: Printing "Access Denied" on SmartSource Site?

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I have gotten that in the past and just re downloaded java and it worked fine. Not sure why this would happen.
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  #10  
Old 10-01-2010, 06:19 AM

RE: Printing "Access Denied" on SmartSource Site?

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Quote:
It says that a manufacturer who got my printed coupons may have reprinted them to make money. Come on now, just how much money could a store make?? From my understanding... each retailer only gets .08 for each coupon they handle. That is not worth their ink and paper. Plus the time it would take an employee to cut it out.
Wouldn't they get the coupon value plus the 8 cents?

Sad that you got involved in their dishonesty.

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Old 01-06-2011, 04:01 PM

RE: Printing "Access Denied" on SmartSource Site?

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Access denied

code #9331395
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Old 01-06-2011, 04:06 PM

RE: Printing "Access Denied" on SmartSource Site?

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I have problems printing SmartSource coupons also. I found that if I will reboot and print SS coupons BEFORE printing any other coupon they will print. I will definitely try the control button trick next time to see if that works. I have always gotten the java not loaded message when it is most definitely loaded.
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Old 01-06-2011, 04:08 PM

RE: Printing "Access Denied" on SmartSource Site?

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Another thing could be... The coupons you printed have been copied... Not by you per say... But by someone... And used again... So the numbers on the coupons have been tracked back to your IP address..
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Old 02-17-2011, 03:26 PM

RE: Printing "Access Denied" on SmartSource Site?

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I have just recently rec'd the same error. After research it says that coupons from our pc's have been copied...which is fraud....I know that I have never copied a coupon so I'm still looking into it but get no response. Do a search, we are not the only ones getting this error. They say it's because we use our back arrow.....but I don't think so.
Sorry I couldn't help.
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Old 02-18-2011, 06:57 PM

RE: Printing "Access Denied" on SmartSource Site?

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Have you ever traded/given away/put in a coupon train envelope an IP you printed from your computer? It is possible that someone down the line copied it.
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Old 02-20-2011, 03:38 PM

RE: Printing "Access Denied" on SmartSource Site?

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Gotit thankyou

to cjcoupons for ending months of frustration with Smartsource. The control key trick worked!
 


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