[msbreigh]

I had THE WORST manager imaginable today and I will not be returning to a Target any time soon. Was I too harsh?

"I had a few coupons that were for $1 off and the item was $.97. As per your corporate policy, I asked the cashier to adjust it down. She didn't know how to do it, so she called the manager over to help. The manager told her I was correct, but after fixing a couple of coupon amounts, she said, "Jesus Christ..." and let out a sigh. I will not shop in a store where the MANAGERS speak in such a manner. I understand that adjusting a coupon down takes a little more work but I expect a person in a position of authority to be professional and mindful of other's beliefs. This was the most offensive treatment I've ever received. You not only lost me as a customer, but everyone I know as well. I've written to you before regarding the treatment of customers (specifically coupon customers) in the Des Moines area stores. I gave your company 3 different chances to prove to me that the poor service was a fluke. It has only gotten worse since I wrote the first email. I can only assume that you do not value my money and will have to spend it somewhere else."

I got the usual reply:

Dear Breigh,

If you have any questions about a specific coupon or experience using a coupon at Target, we want to help! Please give our Guest Relations team a call at (800) 440-0680. We'll do the best we can to help you as quickly as possible. For your call, please provide a team member with the following reference number: 1-424998551.

In the meantime, I'd like to share with you some information about our coupon policy. When accepting coupons, we use the following guidelines:

- We accept two kinds of coupons: Target-issued and manufacturer-issued.
- We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.
- We can't accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you're checking out.

Also, the team member attitude you described isn't part of our guest service philosophy. We expect our team members to help you in a professional manner. Hearing your comments is very important to us, and I'll make sure to share them with the Store Leadership team for further review. In order for me to correctly document the store, please reply with the store location or address.

Thanks for writing. Give us a call if there's anything else we can do to help.

Sincerely,

Glenn
Target Guest Relations
www.target.com
[THREAD ID:1-70ZIBX]

[Katiecat]

Wow, sorry you had such a bad experience. I am also in Des Moines, may I ask where this happened? Regardless, I can't say that I'm surprised...

[kimmyann123]

wow she actually swore! wow thats crazy!!!

[OttoFamily]

That's horrible and completely unprofessional!!! I'm interested to hear what you hear back from them. Sorry you had such a bad experience.

[Sher71481]

So sad! You should call and ask to speak to the store manager as i think you will get further w/him/her than you will corporate although, you did the right thing by writing to them. But if you want for this "manager" to get a slap on the hand you should call and ask for the STORE manager not just A manager! Good Luck! Keep us updated. It sure would be nice to not be treated as a nuisance or a thief wouldn't it?

[latamama]

That is terrible but I honestly don't think that Target cares about it's customers they just assume we will be back eventually I have never been treated that bad, my worst manager told me it was too late for her to put up with m y crap (because I had coupon policy with me and she didn't want to enforce it) and then pushed all the coupons through. So sorry to hear about ur terrible event I would also like to add that 1)you should call the news--nothing like public eyes and ears being open to things to change corporate views and 2) BBB 3) Tell everyone in town about this incident 4) call for 800 number daily until you get a response.... that's just me I need a awhile to wear down I would be very upset after that myself.

[msbreigh]

It was at Merle Hay, Katiecat. That is usually my most hassle-free store! I've actually never seen this manager before so I'm wondering if she is either new or from a dfferent store. I have been known to swear a time or 2 (or 5, LOL) but to me, that is the most offensive swear word. If my daughters would have been with me, I would have raised a stink. As it was, there were people behind me in line so I let it go. I also waited a few hours so that I wasn't emailing corporate angry and saying something I shouldn't. Incidently, I left my phone on the charger or I would have called from the store.

[waitin2flyaway]

please update us on what corporate says! people just don't care about customers these days, and these are the days when customers should be taken care of the most!!!! the economy is horrible, they are lucky they have shoppers even in the store! sorry about your target trip.

[jenpen01]

I totally agree 100% with that comment! Doesn't everybody need our money, then fight for it and treat us right!

[Katiecat]

Originally Posted by msbreigh

It was at Merle Hay, Katiecat. That is usually my most hassle-free store! I've actually never seen this manager before so I'm wondering if she is either new or from a dfferent store. I have been known to swear a time or 2 (or 5, LOL) but to me, that is the most offensive swear word. If my daughters would have been with me, I would have raised a stink. As it was, there were people behind me in line so I let it go. I also waited a few hours so that I wasn't emailing corporate angry and saying something I shouldn't. Incidently, I left my phone on the charger or I would have called from the store.

Wow, I was not expecting that! I've also had very good experiences at that store. Now I'm kinda worried, I was planning to go there tonight! I usually look for Skip though, he is great! Anyway, sorry again this happened to you. I think overall there is much less professionalism in the workforce.

[rach]

Sorry about your bad trip. Let use know what you hear.

[msbreigh]

Originally Posted by Katiecat

Wow, I was not expecting that! I've also had very good experiences at that store. Now I'm kinda worried, I was planning to go there tonight! I usually look for Skip though, he is great! Anyway, sorry again this happened to you. I think overall there is much less professionalism in the workforce.

Skip is the best! He wasn't there today. I hope you have better luck than I did.

I updated the post with the reply. I also called and spoke with a CSR who was stunned that a manager would speak to a customer that way. Not that anything ever happens, but at least maybe someone in the excutive office knows now how badly some of us are treated.

[DandZsMom]

WOW! I can honestly say that I am just as offended by the response as the manager's behavior. I am not a quiet person by any means... I can only imagine my rant if it'd been me!! I am so sorry for your horrible experience... and I am shocked that they e-mailed you that response!! Wow... that's like a slap in the face on top of being treated badly!! I am so sorry!

[gubbymj]

O MY GOSH! NO WAY!!!!!!
I cannot believe that Manager said that!!!
I would have stood there and said..."YOU did NOT just say THAT...did you??"
YUP...I would have put up a BIG ol' stink and demanded to talk to THE store manager right then and there.
My goodness! I am just...WOW...I have no words...I just cannot believe she said that!!!!!!!!!

[Drea]

I can't believe that either, that is terrible to talk like that....you just don't do things like that....ugh.........

[Mariela]

I received the same e mail but in spanish (I wrotee in spanish to Target) now they're sending the same message no matter what it's your problem, I know Target sucks.

[jaybeza]

That is aweful! I am so sorry you were treated so badly! They have no excuse for talking that way at all, let alone to a customer they are paid to assist! I have had it with people taking my Lord's name in vain like that too! What would they say if I swore using their kid's name?? Well, this is far worse....this is my God! Some people just have no respect or class anymore...it's so sad.

[JaimeDae]

I can't believe they couldn't come up with a better response!

[jred44]

I am so glad that you stood up for your beliefs. Yes, that was highly offensive to use God's name in such a manner. As believers we need to stand up for our beliefs when someone does that. I mean, there are some religions that believe that using God's name like that would call for a LOT more reaction than what you had. That manager should be reminded about that. Perhaps some "diversity training" would help, huh?

[jlaporte]

I personally dont find that to be a swear or cuss.But knowing you do I am sorry that was said and really had no place at work. It is policy to check down then just do it. Why do ppl make so much out of nothing??!!! The sore still makes money and they still have a job! If it weren't for die hard couponers I am sure a lot of places would be hurting more. They,these corporations, need to see us as the money makers for them and get the heads out of ther A@@'s!
It just blows that they think one simple thing makes there job hard. ITS A JOB. I was a customer service supervisor and I happily took coupons and did what I could to make sure they went there/ Ugg some ppl.

[Layla Stryker]

Originally Posted by kimmyann123

wow she actually swore! wow thats crazy!!!

Quite frankly I'm surprised that you consider this a curse.

I'm also *somewhat* surprised that you are offended at 'Jesus Christ', but the longer I live in this area (NEPA) the more I see it.

It is entirely possible that she has gone through life, just as I have, saying Jesus Christ and it not being considered derogatory.

Then again, I would expect a manger to be mindful of someones beliefs and religious practices.

*I* have said it at work, although I try very hard not to, it is a force of habit.
It is a hard habit to break after 18 years of saying it. Then again, I am a nurse and about 90% of the people I take care of are in some form of coma or altered state of mind.

I'm glad you brought it to their attention, but at the same time I think you also need to see it from her perspective.

As for any previous crappy customer service, I'm sorry to hear that.

I hope they pay careful attention.