I emailed them with a complaint and got this response within an hour of emailing them.


Thank you for contacting us about Glad Drawstring Tall Kitchen Bags 13gal. We always appreciate hearing from our consumers.


We sincerely regret any inconvenience this problem may have caused you, and we will be sending a coupon for your next purchase in 7 to 10 business days. We certainly hope you will continue to use and have confidence in our products. Thank you for the information you provided, it was very helpful.


Again, thank you for contacting us.