[squishymendez12]

Originally Posted by monkeydawn

Oh, I have. Havent heard back yet. Emailed, contacted via website form and Facebook wall. What particularly angered me is that the letter that accompanied the shipping label did not state a specific compensation I called so that I could be certain that I would be able to replace the lipstick without an additional cost. I was assured that I would receive a coupon that would allow me to do so. I had specifically told the person that I spoke to that if I would not receive a coupon that would allow me to replace the lipstick with no additional cost that I could just take it back to the store since I was confident they would refund my money. I was told that the item would be replaced and that you really wanted the product back since this wasnt the sort of thing that should happen and you wanted to be able to test the product.

It is ridiculous that I need to do this to get the lipstick replaced. I did what they asked, three weeks later I sit here with bare lips. That's why I am trying to spread the word that Maybelline doesnt care at all about customer service or fair business practices!

hope that they get back to you im trying to reach AMPM anybody know how cuz i bought some burrito there recently and well it just plain gave me and my dad diarrhea ugh i cannot belive i spent good money on a bunch of garbage and i went to the webstite tried the contact us but everytime i click on it, it says error!!!

[Quazel]

Originally Posted by monkeydawn

Oh, I have. Havent heard back yet. Emailed, contacted via website form and Facebook wall. What particularly angered me is that the letter that accompanied the shipping label did not state a specific compensation I called so that I could be certain that I would be able to replace the lipstick without an additional cost. I was assured that I would receive a coupon that would allow me to do so. I had specifically told the person that I spoke to that if I would not receive a coupon that would allow me to replace the lipstick with no additional cost that I could just take it back to the store since I was confident they would refund my money. I was told that the item would be replaced and that you really wanted the product back since this wasnt the sort of thing that should happen and you wanted to be able to test the product.

It is ridiculous that I need to do this to get the lipstick replaced. I did what they asked, three weeks later I sit here with bare lips. That's why I am trying to spread the word that Maybelline doesnt care at all about customer service or fair business practices!

I am very unhappy to read this. Too much time, too much energy, too much money you have had to invest just to be made whole. I hope they give you a better resolution but the fact that you have to complain multiple times is ridiculous and makes them look really bad.

[monkeydawn]

Originally Posted by Quazel

I am very unhappy to read this. Too much time, too much energy, too much money you have had to invest just to be made whole. I hope they give you a better resolution but the fact that you have to complain multiple times is ridiculous and makes them look really bad.

That is why I am putting this out there. Someone else mentioned getting a $5 coupon when she had a bad Maybelline product so I guess that is their standard resolution. If that doesnt work for you and you have a defective Maybelline product, try returning it at the point of sale! Too late for me but maybe it will help someone else.

[TinkleTushies]

Yup a 5 and 1. I used it anyway.

[monkeydawn]

Originally Posted by TinkleTushies

Yup a 5 and 1. I used it anyway.

Yeah,I got the one too but the $1 coupons are so common that I dont even really count it. The coupons that I got look fake, I am wondering if I would even be able to use it. It looks like it could have been printed off a home computer. The barcode is the new one so it is likely to have scanning issues at some places. Glad to hear you were able to use yours.

[monkeydawn]

I have an update to the Maybelline situation..., doesnt that sound dramatic?!?!

I got back from vacation last night, sometime over the last week they wrote back to me. They apologized for 'the experience I had with the product'. They included a refund check this time. I am far more upset that I had to contact them multiple times to get a fair resolution to the issue. I feel like I was lied to twice about how the issue would be resolved yet no apology was given for that. Oh, and I am welcome to keep and use the coupon. I am still anticipating that I will be accused of fraud if I try to use the coupon because it looks fake. All in all this experience has really turned me off of Maybelline as a company.

[couponaddictqc]

I don't blame you at all. I have discovered a few companies that don't seem to care much and have horrible customer service. When you call them out on it they either ignore you or say "sorry, but I can't help you." Guess they don't feel like "1 bad experience" will harm them. It is really sad.

[delsol1]

I had a positive experience today complaining. Not really a defective product, but "defective" advertising. I wanted the BBW Mother's Day tote. I missed out getting the last one at the store by 30 min. So fine, I'd get it online. As soon as you sign on to the site it says $1 shipping on orders over $25. It also advertises the Mother's Day tote. After I put my order in, it won't let me have the`$1 shipping because it's a promo and so is the tote and you can only use 1 promo code. I was really annoyed to have to spend $8 shipping when I could have paid nothing in the store, not to mention, it seemed like false advertising....So I called the customer service # to plead my case. At first, the representative stood strong, saying that's policy, 1 code, blah, blah, blah and what a great deal I was getting on the tote. Finally she said she couldn't waive it, but she could credit it back to me. So basically the same, I just have to wait 24-48 hours for the credit. I'm glad I pushed for it, but I hate having to be one of "those" cranky customers. Crossing my fingers the credit comes through without a hitch. Sorry so long....

[Melanievcb]

Originally Posted by delsol1

I had a positive experience today complaining. Not really a defective product, but "defective" advertising. I wanted the BBW Mother's Day tote. I missed out getting the last one at the store by 30 min. So fine, I'd get it online. As soon as you sign on to the site it says $1 shipping on orders over $25. It also advertises the Mother's Day tote. After I put my order in, it won't let me have the`$1 shipping because it's a promo and so is the tote and you can only use 1 promo code. I was really annoyed to have to spend $8 shipping when I could have paid nothing in the store, not to mention, it seemed like false advertising....So I called the customer service # to plead my case. At first, the representative stood strong, saying that's policy, 1 code, blah, blah, blah and what a great deal I was getting on the tote. Finally she said she couldn't waive it, but she could credit it back to me. So basically the same, I just have to wait 24-48 hours for the credit. I'm glad I pushed for it, but I hate having to be one of "those" cranky customers. Crossing my fingers the credit comes through without a hitch. Sorry so long....

Way to go

[Melanievcb]

I've added "valid complaints" to the OP. I've listed some of the things you can complain about (list is not finished, I will add more as posts are added) and the corresponding post # that discusses that specific complaint. HTH

[lashae04]

Yes, I really have some bad experiences. And for the longest time I didn't think there was anything I could do about it. Others may feel the same. I just figured I was cheated by the companies. And I have called and written easily ten times as many times to tell a company what I think they're doing right. But if I paid my hard earned money to buy a defective product, I now have no problem letting them know about it.

I agree with you 100%. If I spend my hard earned money and something is wrong with the product, they should know. Can I take a banquet dinner, cooked back to bi Lo and say " something is wrong with this" can I get a replacement?" No.. And Yes people will abuse things like this to get free thing. That's nothing new, it's not right, but the truth.