Groupon Snap Program Not Honoring Submissions?

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Old 10-30-2014, 08:48 AM
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Groupon Snap program not honoring submissions?

I did all 6 of the huggies offers on Groupon's Snap app, 4 different wipes (limit 2 each) and 2 different diapers (limit 2 each). I purchased them in 3 different transactions and submitted the receipts. So far I've received emails about 2 of the receipts, still waiting on the third.

So on the first one, I got 2 of the same huggies wipes ($2 each) and milk ($1). Email today said I got $3 and
"Note: You were credited with 1 redemption(s) of this offer, not the 2 that you indicated during receipt upload. If this is an error, please contact customer support."

Same thing happened for the diapers. 2nd receipt was for 2 of them and they honored just 1.

I read back through the FAQs and it says you can submit multiple offers from the same receipt. Have you all been getting credit for all of your submissions?
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  #2  
Old 10-30-2014, 09:14 AM

RE: Groupon Snap program not honoring submissions?

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Quote:
Originally Posted by tratra View Post
I did all 6 of the huggies offers on Groupon's Snap app, 4 different wipes (limit 2 each) and 2 different diapers (limit 2 each). I purchased them in 3 different transactions and submitted the receipts. So far I've received emails about 2 of the receipts, still waiting on the third.

So on the first one, I got 2 of the same huggies wipes ($2 each) and milk ($1). Email today said I got $3 and
"Note: You were credited with 1 redemption(s) of this offer, not the 2 that you indicated during receipt upload. If this is an error, please contact customer support."

Same thing happened for the diapers. 2nd receipt was for 2 of them and they honored just 1.

I read back through the FAQs and it says you can submit multiple offers from the same receipt. Have you all been getting credit for all of your submissions?
No i havent n it took 3 wks for my first recipts to go thru did the wipes when their was no limits bought 16 packs 6 diff reciepts only got for one pack was kinda mad it took 3 wks
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Old 10-30-2014, 12:41 PM

RE: Groupon Snap program not honoring submissions?

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They're very slow - took weeks to get credit for 3 Chobani yogurts, not just the 1 they gave me. I wrote again and eventually it came. Half of my rebates are still awaiting redemption, and they are all over 2 weeks old.
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Old 10-30-2014, 02:58 PM

RE: Groupon Snap program not honoring submissions?

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Yeah I bought pears and they said they never got my receipt. I am very leary of them now
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Old 10-30-2014, 03:18 PM

RE: Groupon Snap program not honoring submissions?

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Thanks for the replies. Maybe they'll end up honoring them.

I hate that I can't go back and see the rebates I've submitted for. If I do any more with them, I'll be sure to take a screen shot of the original offer so that I can attach it to the email I send them if there is a problem again.

I can use the wipes and the diapers that I got. I have plenty of both though, and would never pay $6 for diapers after coupons or $2 for wipes when I can find much better deals.
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Old 10-30-2014, 04:19 PM

RE: Groupon Snap program not honoring submissions?

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Quote:
Originally Posted by tratra View Post
Thanks for the replies. Maybe they'll end up honoring them.

I hate that I can't go back and see the rebates I've submitted for. If I do any more with them, I'll be sure to take a screen shot of the original offer so that I can attach it to the email I send them if there is a problem again.

I can use the wipes and the diapers that I got. I have plenty of both though, and would never pay $6 for diapers after coupons or $2 for wipes when I can find much better deals.
All you have to do is contact them, and they will honor it...Ive had the same think happen..just tell them what happen
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