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Make a copy of the coupons you were using and show that the store was wrong. Did not say excludes trial sizes. Include it with your letter/email. That really sucks. I would have asked the GS if she was accusing you of fraud. That is totally unprofessional. All she had to say was that it was going to be a while or something to that effect. She might as well have said that this customer is stealing and we will be a while. That is how I would have felt like she was calling me a thief@@ Do they not teach customer service anymore?
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