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I had this same problem about a month ago. I had been printing with no problems what so ever and then suddenly it would not allow me. I could print from anywhere else on the net, just not Smartsource. I emailed them several times and I never to this day recieved a reply. It kept telling me that I needed to install the software, which of course was already there. Then one day I tried again and PRESTO it printed and has been printing fine ever since. I did not make any changes to my computer.
So who knows what is going on, I am just happy that I can print again. Seemed really strange that it worked fine, then didn't, then did.
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