I heard back from the folks at SmartSource - looks like they have some things in the works that will hopefully help some of you. Here is what they had to say... they've been very nice in looking into this for us, I do hope you'll be kind to them if you write.  Quote:
IT reviewed a number of logs and we also reviewed our customer service in-box to see if we had any spikes indicating a bug. Nothing could be found. Unfortunately, some people have trouble with ANY ActiveX controls (not just ours). If they are in a corporate environment there usually is nothing that they can do - their machines have been setup to just not allow it to happen.
In a home environment it is different. The usual culprit is some type of firewall, anti-virus etc. that causes the problem. In those cases it’s a matter of turning everything off, which often is harder than it sounds - they think it is disabled but it is not.
That leaves a small number of people who just can’t install it. We have tried many times to figure it out to no avail.
We are building a new customer service and trouble shooting tool. I hope to have that released within just a few weeks. That should greatly aid in reducing these incidents. We also have a significant rebuild in the works of the basic security technology. That should also clear up some of these problems. Sorry we couldn’t point you to a known issue, ironically, I wish we DID have a known bug, at least then it’s an answer.
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