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I am so sorry this happened to you! I did want to tell you though, that they absolutely CAN override it and use your extra bucks with a different card! I had a card I had for years and years, and I lost it. I had extra bucks and they couldn't find the card by looking up my phone number, so they scanned my current card and forced the ecb's attached to the other card through. All they needed was a manager key. Worked fine and new ecb's printed just fine too. I really hope you get this all straightened out!
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