Sorry that you're going through this ordeal koledust! As everyone else has said, I would keep fighting on this, they can't just rip you off of your $170 ECBs, that's money/rewards that you've earned!! I would be livid about this too if it was me! Hope you get some better results soon and please keep us informed.
About the message that you said appeared at the end of your receipt ~ you're right, there is something screwy about CVS's computers because DH's card got the same message the other day. Luckily, I don't use his card often because I find it too confusing to juggle ECBs for 2 cards and keep things straight, so I usually just use my 1 card. But the other day, with the HT deal beckoning me, I just had to use his card to do the deal one more time, I figured I would just have the one $10 ECB on his card and can use it for necessities like milk, eggs, and such. Couldn't pass that up if they were offering free money  Anyway, when the message popped up on the end of his receipt and no ECB came out, I went home and called CS to find out what was up. They told me that DHs card had been kicked out of the system due to a long period of "inactivity" and so he had to get a new one, which was not a problem since there were no ECBs on it to begin with, so I just went back to CVS to explain the situation and returned & repurchased the lip balms on a new EC card to get the $10 ECB 
It is scary though to think that they may be limiting 1 card per household. Many of us have more than 1 card, and if they decided to cancel all cards except the 1, then how do we know they won't cancel the ones with the highest amount of ECBs??  Looks like the times of change are coming  |