Originally Posted by monkeydawn
I dont do returns often either, I think I have done 4 actual returns ever at CVS. I do exchanges often, usually due to outdated products. Several times I have known the product was outdated but just bought it to finish out a deal rather than get a RC. Then I just do the exchange when I am at a store that has fresh product. Never any problems with that. Really the only time I have encountered anyone being jerks about a return is when I have exchanged these stupid razors. But there has been oddness on all items where anything was paid via Cash Card (but not the gift cards). So I thank you for answering if you had used a CC.
I am curious what CS will say.
Thanks again for your reply!
My returns have been exchanges; I had bought that Revlpn butter lipstick; I didn't like the colors they had during the sale, but wanted to take advantage of the sale; figuring I would exchange it when they got a shipment with more colors available (would've gotten a rain check but for expiration dates on q's).
But the store said they have to do a return; could not do it as an even exchange. The few times I have done it was a major production, and a different answer each time to do the same thing (an even exchange); so I don't buy anything with the intention of exchanging it for another color at a future date.
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