Originally Posted by thriftyCAmom
Like any other company in the retail biz...you fix it. But you don't drive away your customers by pulling something like this. I'd like to not give them notice when I decide to leave their membership. Up til now, I have felt valued. But like I mentioned it in another thread, they are killing themselves in their business with poorly trained store staff and stupid rules.
Abbie brought up a good point when talking to CS.....refunding every single item. I think I will call too.
Well the Dove order I did today is going back IF I don't get those 3,000 points back. They are from an order I did today not last week.